Test Bank For Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs All Chapters 1 - 22 LATEST

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Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
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Chapter 1-22 io




Chapter 01 Test Bank Static io io io io




1. Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB:ioAnalyticalioThinking
Blooms:ioRemember
i o Difficulty:io1ioE

asy
LearningioObjective:io01-
04ioEvaluateiotheioefficiencyioofioaiofirm.i o Top
ic:ioEfficiency,ioEffectiveness,ioandioValue

3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
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we could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The d
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octor performed the surgery without error. Because the patient died, no value was created.
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AACSB:ioAnalyticalioThinking
Blooms:ioAnalyze
i o Difficulty:io2ioMedi

um
LearningioObjective:io01-
04ioEvaluateiotheioefficiencyioofioaiofirm.i o Top
ic:ioEfficiency,ioEffectiveness,ioandioValue

4. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
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These are different things.
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AACSB:ioAnalyticalioThinking
i o Blooms:ioUndersta

ndi o Difficulty:io2ioMe
1-2
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HillhuEducation.huAllhurightshureserved.huNohureproductionhuorhudistributionhuwithouthuthehupriorhuwrittenhuconsenthuofhuMcGraw-HillhuEducation.

, dium
LearningioObjective:io01-
04ioEvaluateiotheioefficiencyioofioaiofirm.i o Top
ic:ioEfficiency,ioEffectiveness,ioandioValue




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HillhuEducation.huAllhurightshureserved.huNohureproductionhuorhudistributionhuwithouthuthehupriorhuwrittenhuconsenthuofhuMcGraw-HillhuEducation.

, 5. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the cu
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stomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, tho
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ugh, means minimizing the amount of time customers need to wait in line.
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AACSB:ioAnalyticalioThinking
i o Blooms:ioUndersta

ndi o Difficulty:io2ioMe
dium
LearningioObjective:io01-
04ioEvaluateiotheioefficiencyioofioaiofirm.i o Top
ic:ioEfficiency,ioEffectiveness,ioandioValue

6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create a
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nd deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliv
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er the firm's primary products and services.
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AACSB:ioAnalyticalioThinking
Blooms:ioRemember
i o Difficulty:io1ioE

asy
LearningioObjective:io01-01ioIdentifyiotheioelementsioofiooperationsioandiosupplyiochainiomanagement.io(OSCM)
Topic:ioWhatioIsioOperationsioandioSupplyioChainioManagement?

7. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB:ioAnalyticalioThinking
Blooms:ioRemember
i o Difficulty:io1ioE

asy
LearningioObjective:io01-
04ioEvaluateiotheioefficiencyioofioaiofirm.i o Top
ic:ioEfficiency,ioEffectiveness,ioandioValue

8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betwe
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en the two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB:ioAnalyticalioThinking
Blooms:ioAnalyze
i o Difficulty:io1ioE

asy
LearningioObjective:io01-
04ioEvaluateiotheioefficiencyioofioaiofirm.i o Top
ic:ioEfficiency,ioEffectiveness,ioandioValue




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Copyrighthu©2021huMcGraw-
HillhuEducation.huAllhurightshureserved.huNohureproductionhuorhudistributionhuwithouthuthehupriorhuwrittenhuconsenthuofhuMcGraw-HillhuEducation.