CFSP Exam UPDATED ACTUAL Exam
Questions and CORRECT Answers
What does NAFEM stand for? - CORRECT ANSWER - North American Association of
Food Equipment Manufacturers
4 developments to foodservice contributed by the Romans - CORRECT ANSWER - 1)
Developed the first culinary schools
2) Developed the early recipe books
3) Instituted differentiation of duties in the kitchen
4) Started banqueting services
Distinguishing characteristics of the commercial segments of the foodservice industry -
CORRECT ANSWER - - Dominated by chains and independent operators
- Patrons have access to many alternatives (competition in the market)
- Intend to create repeat business
- Operators are profit-driven
Distinguishing characteristics of the institutional (non-commercial) segments of the foodservice
industry: - CORRECT ANSWER - - Encompass non-profits, government funded
operations, and even some for-profit eldercare, healthcare, and correctional facilities
- Provide meals as a supplemental service (not their main offering)
- Profit from foodservice is not a major motivation
- Relative lack of choice
List all the commercial market segments - CORRECT ANSWER - - QSRs
- Full Service Restaurants
- Recreation
- Supermarkets
,- Bars & Taverns
- Cafeterias
- Hotels & Motels
- Convenience Stores
- Other Retailers
List all the institutional market segments - CORRECT ANSWER - - Business & Industry
- Schools
- Hospitals
- Military
- Vending
- Colleges & Universities
- Nursing Homes
- Airlines
- Other Non-Commercial
Describe QSR market segment - CORRECT ANSWER - Are commonly chains; usually
fast food
Describe Full Service Restaurant market segment - CORRECT ANSWER - Upscale
dining experience
Describe Recreation market segment - CORRECT ANSWER - Foodservice operations at
theme parks, stadiums, arenas, or country clubs; customers are usually more interested in the
activity than the food
Describe the Supermarket market segment - CORRECT ANSWER - Devoted space for
hot and cold foodservice operations
,Describe the Bars & Taverns market segment - CORRECT ANSWER - Primary business
is bar sales and food is secondary
Describe the Cafeteria market segment - CORRECT ANSWER - Usually chain
operations; popular with college students, large families, and retirees
Describe the Hotels & Motels market segment - CORRECT ANSWER - Most revenue
comes from guests, banquets, and conventions; breakfast and dinner are the major meals
Describe the Convenience Store market segment - CORRECT ANSWER - Sell mostly
pre-prepared food
Describe the Business & Industry market segment - CORRECT ANSWER -
Manufacturing concerns, financial institutions, and utility companies that provide foodservice
facilities at their companies
Describe the Schools market segment - CORRECT ANSWER - Public schools receive
funding for assisted meals, might get free USDA commodities like milk, butter, ground beef
Describe the Hospitals market segment - CORRECT ANSWER - All public and private
critical and long term care facilities; patient feeding, staff and visitor feeding in cafeterias,
restaurants, coffee shops, and snack kiosks
Describe the Military market segment - CORRECT ANSWER - Non-deployment base
feeding of military personnel in the army, navy, air force, marines, and coast guard
Describe the Vending market segment - CORRECT ANSWER - Grab-and-go units at
business schools, colleges, etc...
Describe the Colleges & Universities market segment - CORRECT ANSWER - Dorm
board plan feeding, cafeterias, pubs, carts and kiosks, and food courts
, Describe the Nursing Homes market segment - CORRECT ANSWER - Aging popular is
growing, creating a want for upscale senior housing options and meal support in healthcare
facilities
Describe the Airlines market segment - CORRECT ANSWER - Specialized equipment
needed for storing, preparing, and dining; usually provides meals or snacks for customers
Name three ways that commercial restaurant segments can be categorized or subdivided -
CORRECT ANSWER - Ownership - independent, franchisee-owned, corporate-owned
Service Type - customer service, table to full service, cafeteria service, drive up, etc
Price Point or Sophistication - fast food, fast casual, family dining, casual dining, fine dining, etc
Menu Type - sandwich, chicken, pizza, seafood, ethnic, etc
This can also be remembered as the 4 M's (Management, Method, Money, and Menu)
In what institutional segments are contract management firms most dominant? - CORRECT
ANSWER - Industrial, Universities, and Healthcare
List all the industry mega-trends and how they will impact all foodservice operators in the years
to come - CORRECT ANSWER - - Food inflation
- Technology
- Healthy Eating - healthy eating alternatives is here to stay; issues of obesity and weight loss are
also here to stay
- Food Safety - restaurants continue to be under the scrutiny of people worried about foodborne
illness
- Energy Conservation - high energy cost is an issue and continues to rise; operators will want to
invest in technology that offers energy savings
Questions and CORRECT Answers
What does NAFEM stand for? - CORRECT ANSWER - North American Association of
Food Equipment Manufacturers
4 developments to foodservice contributed by the Romans - CORRECT ANSWER - 1)
Developed the first culinary schools
2) Developed the early recipe books
3) Instituted differentiation of duties in the kitchen
4) Started banqueting services
Distinguishing characteristics of the commercial segments of the foodservice industry -
CORRECT ANSWER - - Dominated by chains and independent operators
- Patrons have access to many alternatives (competition in the market)
- Intend to create repeat business
- Operators are profit-driven
Distinguishing characteristics of the institutional (non-commercial) segments of the foodservice
industry: - CORRECT ANSWER - - Encompass non-profits, government funded
operations, and even some for-profit eldercare, healthcare, and correctional facilities
- Provide meals as a supplemental service (not their main offering)
- Profit from foodservice is not a major motivation
- Relative lack of choice
List all the commercial market segments - CORRECT ANSWER - - QSRs
- Full Service Restaurants
- Recreation
- Supermarkets
,- Bars & Taverns
- Cafeterias
- Hotels & Motels
- Convenience Stores
- Other Retailers
List all the institutional market segments - CORRECT ANSWER - - Business & Industry
- Schools
- Hospitals
- Military
- Vending
- Colleges & Universities
- Nursing Homes
- Airlines
- Other Non-Commercial
Describe QSR market segment - CORRECT ANSWER - Are commonly chains; usually
fast food
Describe Full Service Restaurant market segment - CORRECT ANSWER - Upscale
dining experience
Describe Recreation market segment - CORRECT ANSWER - Foodservice operations at
theme parks, stadiums, arenas, or country clubs; customers are usually more interested in the
activity than the food
Describe the Supermarket market segment - CORRECT ANSWER - Devoted space for
hot and cold foodservice operations
,Describe the Bars & Taverns market segment - CORRECT ANSWER - Primary business
is bar sales and food is secondary
Describe the Cafeteria market segment - CORRECT ANSWER - Usually chain
operations; popular with college students, large families, and retirees
Describe the Hotels & Motels market segment - CORRECT ANSWER - Most revenue
comes from guests, banquets, and conventions; breakfast and dinner are the major meals
Describe the Convenience Store market segment - CORRECT ANSWER - Sell mostly
pre-prepared food
Describe the Business & Industry market segment - CORRECT ANSWER -
Manufacturing concerns, financial institutions, and utility companies that provide foodservice
facilities at their companies
Describe the Schools market segment - CORRECT ANSWER - Public schools receive
funding for assisted meals, might get free USDA commodities like milk, butter, ground beef
Describe the Hospitals market segment - CORRECT ANSWER - All public and private
critical and long term care facilities; patient feeding, staff and visitor feeding in cafeterias,
restaurants, coffee shops, and snack kiosks
Describe the Military market segment - CORRECT ANSWER - Non-deployment base
feeding of military personnel in the army, navy, air force, marines, and coast guard
Describe the Vending market segment - CORRECT ANSWER - Grab-and-go units at
business schools, colleges, etc...
Describe the Colleges & Universities market segment - CORRECT ANSWER - Dorm
board plan feeding, cafeterias, pubs, carts and kiosks, and food courts
, Describe the Nursing Homes market segment - CORRECT ANSWER - Aging popular is
growing, creating a want for upscale senior housing options and meal support in healthcare
facilities
Describe the Airlines market segment - CORRECT ANSWER - Specialized equipment
needed for storing, preparing, and dining; usually provides meals or snacks for customers
Name three ways that commercial restaurant segments can be categorized or subdivided -
CORRECT ANSWER - Ownership - independent, franchisee-owned, corporate-owned
Service Type - customer service, table to full service, cafeteria service, drive up, etc
Price Point or Sophistication - fast food, fast casual, family dining, casual dining, fine dining, etc
Menu Type - sandwich, chicken, pizza, seafood, ethnic, etc
This can also be remembered as the 4 M's (Management, Method, Money, and Menu)
In what institutional segments are contract management firms most dominant? - CORRECT
ANSWER - Industrial, Universities, and Healthcare
List all the industry mega-trends and how they will impact all foodservice operators in the years
to come - CORRECT ANSWER - - Food inflation
- Technology
- Healthy Eating - healthy eating alternatives is here to stay; issues of obesity and weight loss are
also here to stay
- Food Safety - restaurants continue to be under the scrutiny of people worried about foodborne
illness
- Energy Conservation - high energy cost is an issue and continues to rise; operators will want to
invest in technology that offers energy savings
