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What is the best way to confirm a passenger’s destination before starting the ride?
A. Wait until the ride starts to ask
✔✔ B. Politely confirm the destination before moving
C. Assume it’s the address on the app
D. Guess based on past trips
If your passenger asks for a quiet ride, what should you do?
A. Ignore the request and play music
✔✔ B. Respect the request and keep conversation to a minimum
C. Offer them a newspaper
D. Tell them you prefer to chat
What should you do if a passenger leaves a wallet in the vehicle?
✔✔ A. Immediately report it to dispatch or the lost and found
B. Keep it in the glove box
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,C. Check it for cash first
D. Throw it away
What is the proper response if you are involved in a minor accident?
✔✔ A. Stop, check for injuries, and report the incident
B. Drive away quickly to avoid delays
C. Yell at the other driver
D. Keep driving if the car still works
How often should a professional driver inspect their vehicle?
A. Once a week
B. Only when it breaks down
✔✔ C. Daily before beginning service
D. Every month
What is the most courteous way to greet a passenger?
✔✔ A. “Good day! Where would you like to go today?”
B. “Hurry up, where to?”
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, C. Say nothing and start driving
D. Hand them a bottle of water without speaking
If you see a passenger struggling with luggage, you should:
✔✔ A. Get out and assist them
B. Honk the horn to hurry them
C. Open the trunk and wait
D. Watch them through the mirror
Which of the following is the best method for keeping your car clean?
A. Once every few weeks
✔✔ B. Daily interior checks and regular exterior washes
C. Only when a passenger complains
D. Never—it doesn’t matter
If you’re unfamiliar with a route, what should you do?
A. Drive and hope for the best
B. Ask the passenger to guide you
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