Page 1
7 BREW TRAINING Latest Questions and
Correct Answers
Blondie
Ans: (The best seller!) - Caramel, vanilla, espresso,
Smooth Mix.
Triple 7
Ans: 6 shots of espresso, Smooth Mix
Brunette
Ans: Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy
Ans: Strawberry, raspberry, blackberry, Energy
Strawberry smoothie
Ans: Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink
Ans: 1. Drink Size (Kids, Small, Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
, Page 2
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the
list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel
Drile, Cinnamon Sprinkles)zz
The Vital Foundation of Our Success:
Our Culture
Ans: The people and culture are what produce our
secret sauce: how we make our customers feel. No
amount of speed, quality, or smooth operations can
replace that. If we stay true to who we are and honor
our culture and
people, then our people will gladly take care of
operations on their own.
4 Keys to Success
Ans: 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values
Ans: 1. Our first job is to take care of our team and
have each other's backs.
2. We always have time to remake a drink.
, Page 3
3. Move with a visible sense of urgency - your team is
counting on you.
4. We call each other when anything needs immediate
attention.
5. If a teammate asks you for help, let them know you
are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to
build them up.
In your own words, what is the foundation of our success and
how do we hold fast to it?
Ans: The people and culture are what produce our
secret sauce: how we make our customers feel. No
amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and
honor our culture and people, then our people will
gladly take care of operations on their own.
What is our "first job" at 7 Brew?
Ans: Our first job is to take care of our team and have
each other's backs.
If you get sick at 11 pm before you work at 6 a.m. the
following morning, how should you reach out to your
manager to let them know?
, Page 4
Ans: We call each other when anything needs
immediate attention. If an issue needs attention within
12 hours, we're always happy to get a phone call versus
a message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the
attention it needs. When in doubt, reach out!
In your own words, what affect should the music we play in
the stand have on our team and customers?
Ans: Appropriate music for a shift helps set the energy
- we sell coffee at a fast-paced drive-thru, and our
music should reflect that! The music we play is positive,
clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member
on lane carries a heavy responsibility with their role:
Ans: • Makes a genuine and unique connection with the
customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-
quality.
• Makes sure drinks are well-organized, drink exteriors
are clean, and presented flawlessly to the customer.
• Moves quickly to ensure a short wait time for the
customer.
7 BREW TRAINING Latest Questions and
Correct Answers
Blondie
Ans: (The best seller!) - Caramel, vanilla, espresso,
Smooth Mix.
Triple 7
Ans: 6 shots of espresso, Smooth Mix
Brunette
Ans: Caramel, hazelnut, espresso, Mocha Mix.
Razorberry Energy
Ans: Strawberry, raspberry, blackberry, Energy
Strawberry smoothie
Ans: Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink
Ans: 1. Drink Size (Kids, Small, Medium, or Large)
2. Drink Temperature (Hot, iced, or Chiller)
, Page 2
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the
list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel
Drile, Cinnamon Sprinkles)zz
The Vital Foundation of Our Success:
Our Culture
Ans: The people and culture are what produce our
secret sauce: how we make our customers feel. No
amount of speed, quality, or smooth operations can
replace that. If we stay true to who we are and honor
our culture and
people, then our people will gladly take care of
operations on their own.
4 Keys to Success
Ans: 1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values
Ans: 1. Our first job is to take care of our team and
have each other's backs.
2. We always have time to remake a drink.
, Page 3
3. Move with a visible sense of urgency - your team is
counting on you.
4. We call each other when anything needs immediate
attention.
5. If a teammate asks you for help, let them know you
are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to
build them up.
In your own words, what is the foundation of our success and
how do we hold fast to it?
Ans: The people and culture are what produce our
secret sauce: how we make our customers feel. No
amount of speed, quality, or smooth operations
can replace that. If we stay true to who we are and
honor our culture and people, then our people will
gladly take care of operations on their own.
What is our "first job" at 7 Brew?
Ans: Our first job is to take care of our team and have
each other's backs.
If you get sick at 11 pm before you work at 6 a.m. the
following morning, how should you reach out to your
manager to let them know?
, Page 4
Ans: We call each other when anything needs
immediate attention. If an issue needs attention within
12 hours, we're always happy to get a phone call versus
a message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the
attention it needs. When in doubt, reach out!
In your own words, what affect should the music we play in
the stand have on our team and customers?
Ans: Appropriate music for a shift helps set the energy
- we sell coffee at a fast-paced drive-thru, and our
music should reflect that! The music we play is positive,
clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member
on lane carries a heavy responsibility with their role:
Ans: • Makes a genuine and unique connection with the
customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-
quality.
• Makes sure drinks are well-organized, drink exteriors
are clean, and presented flawlessly to the customer.
• Moves quickly to ensure a short wait time for the
customer.
