PUBLIX MANAGERS CORE EXAMINATION MANUAL 2025
QUESTIONS WITH SOLUTIONS RATED A+
✔✔After using Shelf and Counter cleaner what do you have to do? - ✔✔wash, rinse,
sanitize
✔✔when was the first "dream store" built? - ✔✔1940
✔✔What does MSDS stand for? - ✔✔Material Safety Data Sheet
✔✔if something is broken and needs replaced who do I call? - ✔✔facility services
✔✔what are planograms - ✔✔what we use to merchandise our product to publix
standards
✔✔how does publix define quality? - ✔✔fresh, tasty, healthy
✔✔where should you store chemicals? - ✔✔bottom shelf
✔✔how do you scan out product ? - ✔✔dispose at store
✔✔3 characteristics of workspace organization? - ✔✔1. physical layout
2. work flow
3. speed
✔✔Practice percentages - ✔✔do some examples
✔✔Publix Guarantee - ✔✔" We will never knowingly disappoint you. If for any reason
your purchase does not give you complete satisfaction, the full purchase price will be
cheerfully refunded immediately upon request."
✔✔Our Strategy from Customers stand point - ✔✔causing customers to say "I always
shop at my Publix" by providing premier service from friendly knowledgeable
associates; convenient, clean, pleasant, and excitable shopping experience; variety of
in stock product at competitive prices
✔✔what are the two types of customers? - ✔✔internal and external
✔✔internal customers - ✔✔other associates, vendors, suppliers, drivers, store
management
✔✔external customer - ✔✔customers that shop in the store: exceed the expectations
prompt service, freshest product, education of customers
, ✔✔role of manager - ✔✔responsible for total operation, including associates ,
production, profitability, and supporting RBU initiatives
✔✔SOLO - ✔✔store on-line ordering system
✔✔DSD - ✔✔direct store delivery
✔✔Supply Chain Workbench - ✔✔computer application that allows you to review
replenished items at you store
✔✔order formula - ✔✔Sales Forecast +/- Local event, exception - Quantity on hand =
Order quantity
✔✔appropriate number of associates to unload truck - ✔✔4 and may include driver
✔✔10 foot, 10 second rule - ✔✔speak and smile at everyone within 10 feet of customer
within the first 10 seconds
✔✔strategic task - ✔✔service and supply chain operations
✔✔differentiating task - ✔✔things you do in your job that are linked to publix strategy.
when done well, these behaviors make a positive and lasting impression on our
customers and are difficult for our competitors to replicate
✔✔4 steps pf legendary customer service - ✔✔1. greet customer by name if possible
and smile
2. engage
3. create their happily ever after
4. thank and invite back customer
✔✔Dynamic Selling - ✔✔a ;positive, service-centered approach to selling to our
customers. its dynamic, because all customers and situations are different and
associates should be able to adapt conversations and solutions to meet the individual
customers needs
✔✔dynamic selling steps - ✔✔1. greet
2. discover
3. recommend
4. close
✔✔personal selling - ✔✔encourage a customer to learn or try a product
✔✔selling event - ✔✔present products for customer to sample
QUESTIONS WITH SOLUTIONS RATED A+
✔✔After using Shelf and Counter cleaner what do you have to do? - ✔✔wash, rinse,
sanitize
✔✔when was the first "dream store" built? - ✔✔1940
✔✔What does MSDS stand for? - ✔✔Material Safety Data Sheet
✔✔if something is broken and needs replaced who do I call? - ✔✔facility services
✔✔what are planograms - ✔✔what we use to merchandise our product to publix
standards
✔✔how does publix define quality? - ✔✔fresh, tasty, healthy
✔✔where should you store chemicals? - ✔✔bottom shelf
✔✔how do you scan out product ? - ✔✔dispose at store
✔✔3 characteristics of workspace organization? - ✔✔1. physical layout
2. work flow
3. speed
✔✔Practice percentages - ✔✔do some examples
✔✔Publix Guarantee - ✔✔" We will never knowingly disappoint you. If for any reason
your purchase does not give you complete satisfaction, the full purchase price will be
cheerfully refunded immediately upon request."
✔✔Our Strategy from Customers stand point - ✔✔causing customers to say "I always
shop at my Publix" by providing premier service from friendly knowledgeable
associates; convenient, clean, pleasant, and excitable shopping experience; variety of
in stock product at competitive prices
✔✔what are the two types of customers? - ✔✔internal and external
✔✔internal customers - ✔✔other associates, vendors, suppliers, drivers, store
management
✔✔external customer - ✔✔customers that shop in the store: exceed the expectations
prompt service, freshest product, education of customers
, ✔✔role of manager - ✔✔responsible for total operation, including associates ,
production, profitability, and supporting RBU initiatives
✔✔SOLO - ✔✔store on-line ordering system
✔✔DSD - ✔✔direct store delivery
✔✔Supply Chain Workbench - ✔✔computer application that allows you to review
replenished items at you store
✔✔order formula - ✔✔Sales Forecast +/- Local event, exception - Quantity on hand =
Order quantity
✔✔appropriate number of associates to unload truck - ✔✔4 and may include driver
✔✔10 foot, 10 second rule - ✔✔speak and smile at everyone within 10 feet of customer
within the first 10 seconds
✔✔strategic task - ✔✔service and supply chain operations
✔✔differentiating task - ✔✔things you do in your job that are linked to publix strategy.
when done well, these behaviors make a positive and lasting impression on our
customers and are difficult for our competitors to replicate
✔✔4 steps pf legendary customer service - ✔✔1. greet customer by name if possible
and smile
2. engage
3. create their happily ever after
4. thank and invite back customer
✔✔Dynamic Selling - ✔✔a ;positive, service-centered approach to selling to our
customers. its dynamic, because all customers and situations are different and
associates should be able to adapt conversations and solutions to meet the individual
customers needs
✔✔dynamic selling steps - ✔✔1. greet
2. discover
3. recommend
4. close
✔✔personal selling - ✔✔encourage a customer to learn or try a product
✔✔selling event - ✔✔present products for customer to sample
