PL 200 Exam Practice Questions With All
Correct & Verified Answers
The owner of a company needs to know who signs into the system. You need to ensure that the
owner can view the user audit logs. Where does each action need to be performed?
1. Activate user auditing.
-A. System Settings
-B. Personal Settings
-C. Customize the System
-D. Microsoft 365 Compliance
2. View the user audit logs
-A. Advanced Find
-B. Individual record
-C. User Summary report
-D. Microsoft 365 Compliance Correct answer-1. A
2. D
You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help
end users understand which actions to take next and ensure that user interaction occurs in
manageable steps. Which actions should you perform?
1. Guide the user with actions to take
-A. Configure views and charts
-B. Configure business process flows
-C. Configure workflows
2. Ensure user interaction in manageable steps
-A. Configure the timeline on the form
-B. Configure each stage with the actions that need to be completed
-C. Configure Insights Correct answer-1. B
2. B
You create a Power Apps portal to provide training and documentation for students. Students create
a profile on the portal and then select and pay for courses. You plan to add free courses to the
training portfolio. Free courses must be automatically available to all students when they sign in. You
need to assign default permissions to students. What should you do?
A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web
role to each registered user.
B. Create an entity for managing free courses. Create entity permission records to provide access to
entity records for free courses and assign the entity permissions to users when they register on the
portal for the first time.
C. Create an entity for managing free courses. Create a Students web role and set the Authenticated
Users role option to true. Create appropriate entity permissions to access the free course entity
record Correct answer-A
You are a Dynamics 365 Customer Service administrator. You need to configure the following
automation for the sales team:
,✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
✑ Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement?
1. Email when the status changes
2. Text when the Opportunity is created
3. Create a Wunderlist task
A. Dynamics 365 workflow
B. Microsoft Flow
C. Business Process Flow Correct answer-1. A
2. B
3. B
A company uses Common Data Service to manage prospects. The company has a business process
flow named BPFA that is associated with the Prospect entity to streamline the prospect management
process. You add a field named Category to the Prospect entity. You create additional business
process flows. You apply the business process flows to Prospect records based on the selected
category. Users can switch to any other newly configured business process flows but must not use
BPFA. You need to configure the solution. What are two possible ways to achieve this goal? Each
correct answer presents a complete solution.
A. Remove all of the privileges for BPFA.
B. Use a business rule to prevent users from switching to BPFA.
C. Deactivate BPFA.
D. Change the display order of the business process flows to move BPFA to the bottom of the list.
Correct answer-A C
You need to ensure that there are no leads for a customer before you create a new opportunity for
the customer. How can you use duplicate detection rules to achieve this goal?
1. Base record type
-A. Lead
-B. Account
-C. Opportunity
2. Base record field
-A. Topic
-B. Account
-C. Originating Lead Correct answer-1. A
2. B
A car dealership has a Dynamics 365 Sales environment for its sales company and another
environment for its leasing company. Users in one environment must not be able to see the other
environment. You need to grant salespeople access to the sales company environment. What should
you do?
A. Add salespeople to an Office 365 security group.
B. Add salespeople to a security role.
C. Set privileges.
,D. Set app security. Correct answer-A
You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there
is a dropdown field for clients to select their type of pet. If a client selects the option Other, the
veterinarian wants a text field to appear so that additional details can be added. You need to create a
dynamically visible field. What should you configure?
A. field visibility on the form
B. workflow
C. business process flow
D. business rule Correct answer-D
You are a Dynamics 365 Customer Service system administrator. You create an app for the sales
team. Members of the sales team cannot access the app. You need to ensure that sales team
members can access the app. Where should you configure app permissions?
A. Dynamics administration center
B. Manage Roles
C. Security Roles Correct answer-B
You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child
entity. You need to ensure that when the owner changes on the parent record that all child records
are assigned to the new owner. You need to configure the relationship behavior type. What should
you use?
A. Referential
B. Referential, Restrict Delete
C. Parental
D. Restrict Correct answer-C
A company has a canvas app that includes the following screens: Screen1 and Screen2. The OnVisible
property for Screen1 contains the following expression. Set(AgeGroups, ["1-25", "26-54", "55+"])
Yes or No
1. AgeGroups can be accessed from Screen1 and Screen2
2. AgeGroups is a collection
3. You can use the Update function to change values in AgeGroups Correct answer-1. No
2. No
3. Yes
You are a Dynamics 365 administrator. You create a new app. You need to create the site map for the
app. Which three actions should you perform in sequence?
A. Add a view
B. Add a group
C. Add an area
D. Add a subarea Correct answer-C B D
You are a Dynamics 365 Customer Service system administrator. Your organization does not permit
the use of custom code for solutions. You need to create a view that can be viewed by all users in an
organization. Where should you create the view?
, A. Microsoft Excel template
B. Entities component of a solution
C. Microsoft Virtual Studio
D. Templates area Correct answer-B
You are a Dynamics 365 Customer Service help desk administrator. Cases entered in forms require
different types of data to be stored in different types of fields. You need to create forms for each of
the following case types:
1. Case type A: A new case form that includes a timeline
2. Case type B: A new case form that includes a business process flow
3. Case type C: A new case form that can display case data on an interactive dashboard
4. Case type D: A new mobile-friendly case form that requires minimal fields for record creation
5. Case type E: A new mobile-friendly case form that displays the subject, case title and status fields
from a parent case
Which form types should you create? To answer, drag the appropriate form types to the meet the
data entry requirements.
Form Types:
A. quick create
B. main
C. quick view
D. card Correct answer-1. B
2. B
3. D
4. A
5. C
You are a Dynamics 365 Customer Service developer. A salesperson creates a chart. You need to
ensure that the chart is available to all users on the team. Which two actions should the salesperson
perform?
A. Share the chart with the team
B. Assign the chart to each to each person on the team
C. Export the user chart to Microsoft Power BI. Import it as a Power BI visualization
D. Export the user chart for import as a user chart
E. Export the user chart for import as a system chart Correct answer-1. D. Export the user chart for
import as a user chart
2. A. Share the chart with the team
You must create a form for team members to use. The form must provide the ability to:
✑ Lock a field on a form.
✑ Trigger business logic based on a field value.
✑ Use existing business information to enhance data entry.
You need to implement business rule components to create the form. Which components should you
use?
1. Lock a form field
2. Trigger business logic based on a field value
Correct & Verified Answers
The owner of a company needs to know who signs into the system. You need to ensure that the
owner can view the user audit logs. Where does each action need to be performed?
1. Activate user auditing.
-A. System Settings
-B. Personal Settings
-C. Customize the System
-D. Microsoft 365 Compliance
2. View the user audit logs
-A. Advanced Find
-B. Individual record
-C. User Summary report
-D. Microsoft 365 Compliance Correct answer-1. A
2. D
You are a Dynamic 365 administrator. You create a new solution in Dynamics 365. You need to help
end users understand which actions to take next and ensure that user interaction occurs in
manageable steps. Which actions should you perform?
1. Guide the user with actions to take
-A. Configure views and charts
-B. Configure business process flows
-C. Configure workflows
2. Ensure user interaction in manageable steps
-A. Configure the timeline on the form
-B. Configure each stage with the actions that need to be completed
-C. Configure Insights Correct answer-1. B
2. B
You create a Power Apps portal to provide training and documentation for students. Students create
a profile on the portal and then select and pay for courses. You plan to add free courses to the
training portfolio. Free courses must be automatically available to all students when they sign in. You
need to assign default permissions to students. What should you do?
A. Create a Students web role and set the Authenticated Users Role option to true. Assign the web
role to each registered user.
B. Create an entity for managing free courses. Create entity permission records to provide access to
entity records for free courses and assign the entity permissions to users when they register on the
portal for the first time.
C. Create an entity for managing free courses. Create a Students web role and set the Authenticated
Users role option to true. Create appropriate entity permissions to access the free course entity
record Correct answer-A
You are a Dynamics 365 Customer Service administrator. You need to configure the following
automation for the sales team:
,✑ Send an email when the status changes on an Opportunity.
✑ Text the sales manager when an Opportunity is created.
✑ Create a Wunderlist task when an Opportunity is open for 30 days.
Which tool should you use for each requirement?
1. Email when the status changes
2. Text when the Opportunity is created
3. Create a Wunderlist task
A. Dynamics 365 workflow
B. Microsoft Flow
C. Business Process Flow Correct answer-1. A
2. B
3. B
A company uses Common Data Service to manage prospects. The company has a business process
flow named BPFA that is associated with the Prospect entity to streamline the prospect management
process. You add a field named Category to the Prospect entity. You create additional business
process flows. You apply the business process flows to Prospect records based on the selected
category. Users can switch to any other newly configured business process flows but must not use
BPFA. You need to configure the solution. What are two possible ways to achieve this goal? Each
correct answer presents a complete solution.
A. Remove all of the privileges for BPFA.
B. Use a business rule to prevent users from switching to BPFA.
C. Deactivate BPFA.
D. Change the display order of the business process flows to move BPFA to the bottom of the list.
Correct answer-A C
You need to ensure that there are no leads for a customer before you create a new opportunity for
the customer. How can you use duplicate detection rules to achieve this goal?
1. Base record type
-A. Lead
-B. Account
-C. Opportunity
2. Base record field
-A. Topic
-B. Account
-C. Originating Lead Correct answer-1. A
2. B
A car dealership has a Dynamics 365 Sales environment for its sales company and another
environment for its leasing company. Users in one environment must not be able to see the other
environment. You need to grant salespeople access to the sales company environment. What should
you do?
A. Add salespeople to an Office 365 security group.
B. Add salespeople to a security role.
C. Set privileges.
,D. Set app security. Correct answer-A
You are a Dynamics 365 administrator for a veterinarian clinic. On the client appointment form, there
is a dropdown field for clients to select their type of pet. If a client selects the option Other, the
veterinarian wants a text field to appear so that additional details can be added. You need to create a
dynamically visible field. What should you configure?
A. field visibility on the form
B. workflow
C. business process flow
D. business rule Correct answer-D
You are a Dynamics 365 Customer Service system administrator. You create an app for the sales
team. Members of the sales team cannot access the app. You need to ensure that sales team
members can access the app. Where should you configure app permissions?
A. Dynamics administration center
B. Manage Roles
C. Security Roles Correct answer-B
You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child
entity. You need to ensure that when the owner changes on the parent record that all child records
are assigned to the new owner. You need to configure the relationship behavior type. What should
you use?
A. Referential
B. Referential, Restrict Delete
C. Parental
D. Restrict Correct answer-C
A company has a canvas app that includes the following screens: Screen1 and Screen2. The OnVisible
property for Screen1 contains the following expression. Set(AgeGroups, ["1-25", "26-54", "55+"])
Yes or No
1. AgeGroups can be accessed from Screen1 and Screen2
2. AgeGroups is a collection
3. You can use the Update function to change values in AgeGroups Correct answer-1. No
2. No
3. Yes
You are a Dynamics 365 administrator. You create a new app. You need to create the site map for the
app. Which three actions should you perform in sequence?
A. Add a view
B. Add a group
C. Add an area
D. Add a subarea Correct answer-C B D
You are a Dynamics 365 Customer Service system administrator. Your organization does not permit
the use of custom code for solutions. You need to create a view that can be viewed by all users in an
organization. Where should you create the view?
, A. Microsoft Excel template
B. Entities component of a solution
C. Microsoft Virtual Studio
D. Templates area Correct answer-B
You are a Dynamics 365 Customer Service help desk administrator. Cases entered in forms require
different types of data to be stored in different types of fields. You need to create forms for each of
the following case types:
1. Case type A: A new case form that includes a timeline
2. Case type B: A new case form that includes a business process flow
3. Case type C: A new case form that can display case data on an interactive dashboard
4. Case type D: A new mobile-friendly case form that requires minimal fields for record creation
5. Case type E: A new mobile-friendly case form that displays the subject, case title and status fields
from a parent case
Which form types should you create? To answer, drag the appropriate form types to the meet the
data entry requirements.
Form Types:
A. quick create
B. main
C. quick view
D. card Correct answer-1. B
2. B
3. D
4. A
5. C
You are a Dynamics 365 Customer Service developer. A salesperson creates a chart. You need to
ensure that the chart is available to all users on the team. Which two actions should the salesperson
perform?
A. Share the chart with the team
B. Assign the chart to each to each person on the team
C. Export the user chart to Microsoft Power BI. Import it as a Power BI visualization
D. Export the user chart for import as a user chart
E. Export the user chart for import as a system chart Correct answer-1. D. Export the user chart for
import as a user chart
2. A. Share the chart with the team
You must create a form for team members to use. The form must provide the ability to:
✑ Lock a field on a form.
✑ Trigger business logic based on a field value.
✑ Use existing business information to enhance data entry.
You need to implement business rule components to create the form. Which components should you
use?
1. Lock a form field
2. Trigger business logic based on a field value
