TAP (Travel Agent Proficiency Test)
ASTA (American Society of Travel Agents) - Answer- trade association that lobbies
governments on behalf of travel professionals
consortium - Answer-
ASTA (American Society of Travel Agents) - Answer- trade association that lobbies
governments on behalf of travel professionals
consortium - Answer- network of independly owned agencies, works with member
agencies, has preferred relationships with suppliers
AAA American Automobile Association - Answer- A motor club that offers members
a variety of travel and motoring services in the United States.
ACC Accredited Cruise Counselor - Answer- training program and designation
offered by Cruise Lines International Association.
accountable document - Answer- A standardized, numbered form issued by ARC
that the travel agency must account for.
Acela Express - Answer- Amtrak's high-speed train serving the Northeast corridor of
the United States.
ADA - Answer- Americans with Disabilities Act.
additional liability insurance (ALI) - Answer- Extra coverage for injury, death, or other
liability to a third party, beyond both what state law mandates that car rental
companies include in the cost of the rental and what the renter's own insurance
might cover.
adjoining rooms - Answer- Rooms next to each other with separate entrances and no
way to go from one room to the other.
affinity group - Answer- A club, team, or other membership organization of people
who share a particular interest or characteristic (such as age or ethnic background).
aft - Answer- Toward the rear of a ship.
AH&LA - Answer- American Hotel and Lodging Association.
Airline Deregulation Act - Answer- The U.S. law that ended the government's
economic control of the airlines; enacted in 1978.
Airline Passengers with Disabilities Bill of Rights - Answer- The U.S. law directing the
Federal Aviation Administration to create a bill of rights, protecting the rights of
passengers with disabilities to fly free of discrimination.
,Airlines Reporting Corporation (ARC) - Answer- The group owned by major U.S.
airlines, regulating the sale and distribution of airline tickets. It accredits agencies
that sell airline tickets; supplies documents used in selling airline tickets, rail
transportation, and related services; and provides a central sales-processing system.
DOES NOT DEVELOP POLICIES TO ensure safety of US Transportation
American Plan - Answer- the nightly rate quoted by a hotel or resort includes three
meals a day, (full board)
Amtrack Trains - Answer- Acela Express, Pacific Surfliner, Casccades
Bareboat Charter - Answer- yacht w/out professional crew
Bermuda Plan - Answer- full breakfast
Bow & Stern - Answer- front and back of ship
Code Sharing - Answer- SkyTem, StarAlliance, Oncworld, Airtran, Hawaiian,
Midwest...
Commodity - Answer- something that varies little and has the same value
everywhere
Continental Plan - Answer- a variety of bread, cereals, pastries, fruits, meats,
cheeses, and beverages
Corporte Travel Counselors - Answer- Troubleshoot, book air & hotesl, communicate
with DMCs
Demographic - Answer- age, location,
Direct or Through Flight - Answer- is NOT a non-stop flight. Flight # doesn't change,
but may have a stop
DMC - Answer- Deestination Management Company
European Plan (EP) - Answer- no meals included
Four P's marketing - Answer- Product, Price, Place, Promotion
GDPR (General Data Protection Regulationf) - Answer- protects citizens and
residents of EU; applies to anyone in world who collects personal data about EU
residents; immposes findes and penalties for noncompliance
GDS - Answer- Global Distribution System
Leeward and windward - Answer- A windward vessel refers to one that is upwind of
another vessel; a leeward vessel is downwind
, Leisure consultants - Answer- responsible for verifying or providing information on
the travel documentation necessary for entering into a country. (e.g. visas and
passports).
NON-Verbal Communicaiton - Answer- Posture, Facial expression, Tone of voice
Open-Ended Question - Answer- invites answers that include whatever facts,
opinions, or feelings client thinks are relevant
OTA - Answer- Online Travel Agency
Passport Valid for - Answer- 3-9 months to enter foreign country
PCI DSS - Answer- Payment Card Industry Data Security Standard: merchants must
comply to protect card payments from data breaches
Pitch and roll - Answer- rising & falling and tilting motion of ship
Port & Starboard - Answer- left (port) & right sides
Psychographic - Answer- personality, values, interests, and beliefs is called
___________________ segmentation.
Run-of-the-house (ROH) - Answer- flat discount hotel rate offered to members of a
group for any available room, regardless of location
Ryokan - Answer- A local upscale inn in Japan that retains many Japanese traditions
Supplier - Answer- care rental, hotel, tour operator
Travel Insurance - Answer- not all agents are encouraged to sell it
Unethical - Answer- Doublebooking, Hidden-city Ticketing
ATA Air Transport Assoc. - Answer- The trade association formed by major U.S.
airlines that represents them before governmental bodies and promotes the safety
and efficiency of airlines.
all-suite - Answer- A hotel offering rooms with separate sleeping and living areas.
Amadeus - Answer- ne of the four major global distribution systems.
APEX fare - Answer- The most frequently used discount fare for international air
travel.
Apollo - Answer- A computer reservation system owned by United Airlines.
ARC Report - Answer- A weekly accounting of a travel agency's sales of airline
tickets and other accountable documents; also called a "sales report" or "air report."
ASTA (American Society of Travel Agents) - Answer- trade association that lobbies
governments on behalf of travel professionals
consortium - Answer-
ASTA (American Society of Travel Agents) - Answer- trade association that lobbies
governments on behalf of travel professionals
consortium - Answer- network of independly owned agencies, works with member
agencies, has preferred relationships with suppliers
AAA American Automobile Association - Answer- A motor club that offers members
a variety of travel and motoring services in the United States.
ACC Accredited Cruise Counselor - Answer- training program and designation
offered by Cruise Lines International Association.
accountable document - Answer- A standardized, numbered form issued by ARC
that the travel agency must account for.
Acela Express - Answer- Amtrak's high-speed train serving the Northeast corridor of
the United States.
ADA - Answer- Americans with Disabilities Act.
additional liability insurance (ALI) - Answer- Extra coverage for injury, death, or other
liability to a third party, beyond both what state law mandates that car rental
companies include in the cost of the rental and what the renter's own insurance
might cover.
adjoining rooms - Answer- Rooms next to each other with separate entrances and no
way to go from one room to the other.
affinity group - Answer- A club, team, or other membership organization of people
who share a particular interest or characteristic (such as age or ethnic background).
aft - Answer- Toward the rear of a ship.
AH&LA - Answer- American Hotel and Lodging Association.
Airline Deregulation Act - Answer- The U.S. law that ended the government's
economic control of the airlines; enacted in 1978.
Airline Passengers with Disabilities Bill of Rights - Answer- The U.S. law directing the
Federal Aviation Administration to create a bill of rights, protecting the rights of
passengers with disabilities to fly free of discrimination.
,Airlines Reporting Corporation (ARC) - Answer- The group owned by major U.S.
airlines, regulating the sale and distribution of airline tickets. It accredits agencies
that sell airline tickets; supplies documents used in selling airline tickets, rail
transportation, and related services; and provides a central sales-processing system.
DOES NOT DEVELOP POLICIES TO ensure safety of US Transportation
American Plan - Answer- the nightly rate quoted by a hotel or resort includes three
meals a day, (full board)
Amtrack Trains - Answer- Acela Express, Pacific Surfliner, Casccades
Bareboat Charter - Answer- yacht w/out professional crew
Bermuda Plan - Answer- full breakfast
Bow & Stern - Answer- front and back of ship
Code Sharing - Answer- SkyTem, StarAlliance, Oncworld, Airtran, Hawaiian,
Midwest...
Commodity - Answer- something that varies little and has the same value
everywhere
Continental Plan - Answer- a variety of bread, cereals, pastries, fruits, meats,
cheeses, and beverages
Corporte Travel Counselors - Answer- Troubleshoot, book air & hotesl, communicate
with DMCs
Demographic - Answer- age, location,
Direct or Through Flight - Answer- is NOT a non-stop flight. Flight # doesn't change,
but may have a stop
DMC - Answer- Deestination Management Company
European Plan (EP) - Answer- no meals included
Four P's marketing - Answer- Product, Price, Place, Promotion
GDPR (General Data Protection Regulationf) - Answer- protects citizens and
residents of EU; applies to anyone in world who collects personal data about EU
residents; immposes findes and penalties for noncompliance
GDS - Answer- Global Distribution System
Leeward and windward - Answer- A windward vessel refers to one that is upwind of
another vessel; a leeward vessel is downwind
, Leisure consultants - Answer- responsible for verifying or providing information on
the travel documentation necessary for entering into a country. (e.g. visas and
passports).
NON-Verbal Communicaiton - Answer- Posture, Facial expression, Tone of voice
Open-Ended Question - Answer- invites answers that include whatever facts,
opinions, or feelings client thinks are relevant
OTA - Answer- Online Travel Agency
Passport Valid for - Answer- 3-9 months to enter foreign country
PCI DSS - Answer- Payment Card Industry Data Security Standard: merchants must
comply to protect card payments from data breaches
Pitch and roll - Answer- rising & falling and tilting motion of ship
Port & Starboard - Answer- left (port) & right sides
Psychographic - Answer- personality, values, interests, and beliefs is called
___________________ segmentation.
Run-of-the-house (ROH) - Answer- flat discount hotel rate offered to members of a
group for any available room, regardless of location
Ryokan - Answer- A local upscale inn in Japan that retains many Japanese traditions
Supplier - Answer- care rental, hotel, tour operator
Travel Insurance - Answer- not all agents are encouraged to sell it
Unethical - Answer- Doublebooking, Hidden-city Ticketing
ATA Air Transport Assoc. - Answer- The trade association formed by major U.S.
airlines that represents them before governmental bodies and promotes the safety
and efficiency of airlines.
all-suite - Answer- A hotel offering rooms with separate sleeping and living areas.
Amadeus - Answer- ne of the four major global distribution systems.
APEX fare - Answer- The most frequently used discount fare for international air
travel.
Apollo - Answer- A computer reservation system owned by United Airlines.
ARC Report - Answer- A weekly accounting of a travel agency's sales of airline
tickets and other accountable documents; also called a "sales report" or "air report."
