Devoted Health Agent Certification Test
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What type of events must an agent report to UnitedHealthcare? - CORRECT ANSWER -
Only the marketing/sales events, both formal and informal. (WRONG)
While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the
consumer does not have an email address. What should Jeff do? - CORRECT ANSWER -
Leave any field requesting a consumer email address blank.
Which election period occurs from October 15 to December 7? - CORRECT ANSWER -
AEP Annual Election Period
Agent Kim is conducting an event that has been advertised as educational. Which activities are
permitted at an educational event? - CORRECT ANSWER - Displaying and distributing
business cards and lead cards, scheduling one-on-one marketing appointments, and obtaining
scope of appointment forms.
Kira has scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss
Medicare Advantage Plans with a consumer. When she arrives at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your presentation. What should Kira do? -
CORRECT ANSWER - Before Kira can start the appointment with both consumers, she
must ask the consumer's friend to complete an SOA.
Educational events allow for which of the following to occur? - CORRECT ANSWER -
Provide objective information about the Medicare program and/or health improvement and
wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan
has a Star Rating of 2 stars? - CORRECT ANSWER - Erin should tell Mrs. Rose that the
plan has received a "Below Average" rating.
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What type of events must an agent report to UnitedHealthcare? - CORRECT ANSWER -
Only the marketing/sales events, both formal and informal. (WRONG)
While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the
consumer does not have an email address. What should Jeff do? - CORRECT ANSWER -
Leave any field requesting a consumer email address blank.
Which election period occurs from October 15 to December 7? - CORRECT ANSWER -
AEP Annual Election Period
Agent Kim is conducting an event that has been advertised as educational. Which activities are
permitted at an educational event? - CORRECT ANSWER - Displaying and distributing
business cards and lead cards, scheduling one-on-one marketing appointments, and obtaining
scope of appointment forms.
Kira has scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss
Medicare Advantage Plans with a consumer. When she arrives at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your presentation. What should Kira do? -
CORRECT ANSWER - Before Kira can start the appointment with both consumers, she
must ask the consumer's friend to complete an SOA.
Educational events allow for which of the following to occur? - CORRECT ANSWER -
Provide objective information about the Medicare program and/or health improvement and
wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan
has a Star Rating of 2 stars? - CORRECT ANSWER - Erin should tell Mrs. Rose that the
plan has received a "Below Average" rating.
