BIGGBY BARISTA TRAINING
CORRECT 100%
Where should the cashier be when a customer enters the store? - ANSWERPOP
(point of purchase)
What question must the cashier ask every time a customer orders a drink? -
ANSWERHot, iced, or frozen?
How many pumps for extra flavor? - ANSWERAdd half of the normal amount- so if
normally 4 pumps, then you would do 6
Kill time for coffee is... - ANSWER5 hours
Mission Statement - ANSWERCreate one new biggby coffee fanatic per day, per
store, who will actively promote us to others
Cultural values - ANSWERHave fun
Be yourself
Make friends
Share great coffee
What are 2 reasons that the cashier prepares/serves food before ringing it up? -
ANSWER1) if you cash out the order first, it is easier to forget the food
2) also the second customer will have to wait at the counter while you work on the
previous order
What 2 questions does the cashier ask if the customer needs a suggestion? -
ANSWER1) do you want a drink with coffee in it?
2) would you like it hot, iced, or frozen?
What are 2 phases of steaming milk? - ANSWER1) stretching
2) rolling
What is the rule for our stopping temperature when we steam milk? - ANSWER10°
before our target temp
"P"erc - ANSWERPerception by customers that we respect their time and move then
as quickly as possible
P"E"RC - ANSWEREvery customer leaves in a better mood than when they arrived
PE"R"C - ANSWERRecognize each customer as an individual
PER"C" - ANSWERConsistently produce a high quality beverage
CORRECT 100%
Where should the cashier be when a customer enters the store? - ANSWERPOP
(point of purchase)
What question must the cashier ask every time a customer orders a drink? -
ANSWERHot, iced, or frozen?
How many pumps for extra flavor? - ANSWERAdd half of the normal amount- so if
normally 4 pumps, then you would do 6
Kill time for coffee is... - ANSWER5 hours
Mission Statement - ANSWERCreate one new biggby coffee fanatic per day, per
store, who will actively promote us to others
Cultural values - ANSWERHave fun
Be yourself
Make friends
Share great coffee
What are 2 reasons that the cashier prepares/serves food before ringing it up? -
ANSWER1) if you cash out the order first, it is easier to forget the food
2) also the second customer will have to wait at the counter while you work on the
previous order
What 2 questions does the cashier ask if the customer needs a suggestion? -
ANSWER1) do you want a drink with coffee in it?
2) would you like it hot, iced, or frozen?
What are 2 phases of steaming milk? - ANSWER1) stretching
2) rolling
What is the rule for our stopping temperature when we steam milk? - ANSWER10°
before our target temp
"P"erc - ANSWERPerception by customers that we respect their time and move then
as quickly as possible
P"E"RC - ANSWEREvery customer leaves in a better mood than when they arrived
PE"R"C - ANSWERRecognize each customer as an individual
PER"C" - ANSWERConsistently produce a high quality beverage
