911 Dispatching Final questions with verified answers
"Setting up a perimeter" is a term used by... Ans✓✓✓ K9 Unit
12. Which of the following is NOT used to determine EMD protocol card?
Ans✓✓✓ Patient level of pain
A 911 call come in and is immediately disconnected. The only sound heard on the
line was that of a person gasping. If the line back in gets a busy signal, which of
the following is the best practice? Ans✓✓✓ Dispatch appropriate emergency
personnel to the ALI address
A 911 hang up occurs from a high school cafeteria. in calling back, a teen answers
and says everything is okay, which of the following would be the next vest
appropriate action. Ans✓✓✓ call the high school office and send police or school
security officer is available
A call is received from a hysterical person reporting a fire in the kitchen. The fire
department is promptly dispatched. Two minutes later the same person calls back
to report the fire is out and the fire department is no longer needed. Which of the
following is an appropriate course of action? Ans✓✓✓ Update responding units
with the new information, do not cancel the call
A call is received from a male who may possibly be suicidal. In assessing the risk,
the call taker must first ask if he: Ans✓✓✓ is considering harming himself
A call is received from a police officer's girlfriend who wishes to report that the
officer kicker her in the stomach. The officer is your friend and in the conversation
the previous night, he mentioned he was ending the relationship because she was
violent. This call may be a form of retaliation. Which of the following actions
,should be taken to handle this delicate situation? Ans✓✓✓ Dispatch the call as
any domestic violence call
A call is received reporting a large jumbo jet crash. Which of the following actins
should be taken First? Ans✓✓✓ Determine the exact location of the crash site
A call taker receives a call for medical aid from a recognized mentally ill person
who has called in the past. The caller is requesting medical attention again, the
third day in a row, and the last two calls were false alarms. Which of the following
actions should be taken by the call taker, if any? Ans✓✓✓ Dispatch ambulance
and police
A call taker receives a call from a child reporting a house fire. Other children are
laughing in the background and when more information is requested, they hang
up. Which of the following actions is the best practice? Ans✓✓✓ Dispatch the
appropriate fire units to the scene and call back
A call taker receives a call from the very depressed man on a cell phone who is
possibly suicidal. Which of the following is most important to consider when
deciding the sequence of questions the call taker should ask? Ans✓✓✓ Cell
phones often disconnect
A call taker receives multiple 911 calls from two different screaming callers angry
about the cutting down of a tree on the property line. Which of the following is
the best way for the call taker to ensure the lines are not tied up by calls from this
group? Ans✓✓✓ Ask for the caller's address, phone number, and name and send
an officer to the location
, A caller calls to complain of chest pain but wants no response. The caller only
wants to know what type of chest pain a heart attack is. The call taker should:
Ans✓✓✓ Attempt to convince the caller to get checked out by sending a unit or
to go to the hospital because chest pain could be life threatening
A caller requests an ambulance for a compound arm fracture. The caller is a friend
of the call taker's family and known to be HIV positive. Since the call involves
blood that may expose the responders to HIV, which of the below is true
regarding danger to responders by exposure? Ans✓✓✓ Responders use universal
precautions on all calls
A caller states he notices a large pile of wood in a field behind his house is
smoking. He believes his neighbor might be burning rubbish as that is where he
usually does that. He offers to go check and see if the neighbor is actually just
burning trash. Which of the following is the best practice? Ans✓✓✓ Send the fire
department with the appropriate response and notify the caller of this action
A caller states her 21 year old daughter did not come home from work and she is
concerned because her daughter has been receiving death threats form her ex
husband. Which of the following is the best practice? Ans✓✓✓ Send an officer to
the call
A Caller with an address display hangs up after stating, "My father is molesting my
sister." If upon a call back an adult male answers, which of the following is
characteristics: Ans✓✓✓ Calls of this nature must be investigated by following
agency procedures
A caller with an address display states that his child is not breathing. Which of the
following is the most important next question? Ans✓✓✓ What is your address
"Setting up a perimeter" is a term used by... Ans✓✓✓ K9 Unit
12. Which of the following is NOT used to determine EMD protocol card?
Ans✓✓✓ Patient level of pain
A 911 call come in and is immediately disconnected. The only sound heard on the
line was that of a person gasping. If the line back in gets a busy signal, which of
the following is the best practice? Ans✓✓✓ Dispatch appropriate emergency
personnel to the ALI address
A 911 hang up occurs from a high school cafeteria. in calling back, a teen answers
and says everything is okay, which of the following would be the next vest
appropriate action. Ans✓✓✓ call the high school office and send police or school
security officer is available
A call is received from a hysterical person reporting a fire in the kitchen. The fire
department is promptly dispatched. Two minutes later the same person calls back
to report the fire is out and the fire department is no longer needed. Which of the
following is an appropriate course of action? Ans✓✓✓ Update responding units
with the new information, do not cancel the call
A call is received from a male who may possibly be suicidal. In assessing the risk,
the call taker must first ask if he: Ans✓✓✓ is considering harming himself
A call is received from a police officer's girlfriend who wishes to report that the
officer kicker her in the stomach. The officer is your friend and in the conversation
the previous night, he mentioned he was ending the relationship because she was
violent. This call may be a form of retaliation. Which of the following actions
,should be taken to handle this delicate situation? Ans✓✓✓ Dispatch the call as
any domestic violence call
A call is received reporting a large jumbo jet crash. Which of the following actins
should be taken First? Ans✓✓✓ Determine the exact location of the crash site
A call taker receives a call for medical aid from a recognized mentally ill person
who has called in the past. The caller is requesting medical attention again, the
third day in a row, and the last two calls were false alarms. Which of the following
actions should be taken by the call taker, if any? Ans✓✓✓ Dispatch ambulance
and police
A call taker receives a call from a child reporting a house fire. Other children are
laughing in the background and when more information is requested, they hang
up. Which of the following actions is the best practice? Ans✓✓✓ Dispatch the
appropriate fire units to the scene and call back
A call taker receives a call from the very depressed man on a cell phone who is
possibly suicidal. Which of the following is most important to consider when
deciding the sequence of questions the call taker should ask? Ans✓✓✓ Cell
phones often disconnect
A call taker receives multiple 911 calls from two different screaming callers angry
about the cutting down of a tree on the property line. Which of the following is
the best way for the call taker to ensure the lines are not tied up by calls from this
group? Ans✓✓✓ Ask for the caller's address, phone number, and name and send
an officer to the location
, A caller calls to complain of chest pain but wants no response. The caller only
wants to know what type of chest pain a heart attack is. The call taker should:
Ans✓✓✓ Attempt to convince the caller to get checked out by sending a unit or
to go to the hospital because chest pain could be life threatening
A caller requests an ambulance for a compound arm fracture. The caller is a friend
of the call taker's family and known to be HIV positive. Since the call involves
blood that may expose the responders to HIV, which of the below is true
regarding danger to responders by exposure? Ans✓✓✓ Responders use universal
precautions on all calls
A caller states he notices a large pile of wood in a field behind his house is
smoking. He believes his neighbor might be burning rubbish as that is where he
usually does that. He offers to go check and see if the neighbor is actually just
burning trash. Which of the following is the best practice? Ans✓✓✓ Send the fire
department with the appropriate response and notify the caller of this action
A caller states her 21 year old daughter did not come home from work and she is
concerned because her daughter has been receiving death threats form her ex
husband. Which of the following is the best practice? Ans✓✓✓ Send an officer to
the call
A Caller with an address display hangs up after stating, "My father is molesting my
sister." If upon a call back an adult male answers, which of the following is
characteristics: Ans✓✓✓ Calls of this nature must be investigated by following
agency procedures
A caller with an address display states that his child is not breathing. Which of the
following is the most important next question? Ans✓✓✓ What is your address
