NECI 911 Dispatch Certificate Test questions with
verified answers
9-1-1 Officer Role in Law Enforcement Ans✓✓✓ 1. Obtain and verify pertinent
information to ensure the safety of the officer, caller, others at the scene and the
general public
2. Continue to gather pertinent information regarding situational changes from
the collar and first arriving field units
3. Convey that information to other responding units
4. Maintain communications with the caller, if safely possible, until the arrivals of
appropriate field responders
5. Use all available resources to further assist the field responders
9-1-1 Standard of Care Ans✓✓✓ 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
American Disabilities Act (ADA) Ans✓✓✓ People with disabilities must have
access to all facilities and must receive equal opportunity to use the facility
An adequate water supply is accomplished by either... Ans✓✓✓ - fire hydrant
attached to a water system, tanker trucks, or stand pipe system installed in a
building
Automatic Location Identification (ALI) Ans✓✓✓ An enhanced 911 service
feature that displays where the call originated or where the phone service is
billed.
, Automatic Number Identification (ANI) Ans✓✓✓ An enhanced 911 service
feature that shows the calling party's phone number on the display screen at the
telecommunicator's terminal.
Basic needs for fire services to meet its mission... Ans✓✓✓ - organization
- personnel
- training
- resources
Battalion Chief Ans✓✓✓ Command several fire stations and the company's house
there. They are responsible for commanding officer fighting, life-saving, and fire
prevention operations in an assigned district
Breach Ans✓✓✓ Plaintiff must show defendants conduct fell below the standard
of care required under the circumstances — example falling asleep at the wheel
and hitting someone
Call answering on 911 lines Ans✓✓✓ All 911 lines at a primary PSAP shall be
answered beginning with "911 where is your emergency?" — agencies may adopt
a different standard but should publish the way all call callers to take the
emergency lines
Call processing techniques Ans✓✓✓ Courtesy and professionalism, call receipt,
interviewing, controlling the collar, appropriate responses, and handle multiple
calls
Captain Ans✓✓✓ Commands a fire company during an assigned shift in fire
fighting, prevention, training, station maintenance and other related duties. They
verified answers
9-1-1 Officer Role in Law Enforcement Ans✓✓✓ 1. Obtain and verify pertinent
information to ensure the safety of the officer, caller, others at the scene and the
general public
2. Continue to gather pertinent information regarding situational changes from
the collar and first arriving field units
3. Convey that information to other responding units
4. Maintain communications with the caller, if safely possible, until the arrivals of
appropriate field responders
5. Use all available resources to further assist the field responders
9-1-1 Standard of Care Ans✓✓✓ 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
American Disabilities Act (ADA) Ans✓✓✓ People with disabilities must have
access to all facilities and must receive equal opportunity to use the facility
An adequate water supply is accomplished by either... Ans✓✓✓ - fire hydrant
attached to a water system, tanker trucks, or stand pipe system installed in a
building
Automatic Location Identification (ALI) Ans✓✓✓ An enhanced 911 service
feature that displays where the call originated or where the phone service is
billed.
, Automatic Number Identification (ANI) Ans✓✓✓ An enhanced 911 service
feature that shows the calling party's phone number on the display screen at the
telecommunicator's terminal.
Basic needs for fire services to meet its mission... Ans✓✓✓ - organization
- personnel
- training
- resources
Battalion Chief Ans✓✓✓ Command several fire stations and the company's house
there. They are responsible for commanding officer fighting, life-saving, and fire
prevention operations in an assigned district
Breach Ans✓✓✓ Plaintiff must show defendants conduct fell below the standard
of care required under the circumstances — example falling asleep at the wheel
and hitting someone
Call answering on 911 lines Ans✓✓✓ All 911 lines at a primary PSAP shall be
answered beginning with "911 where is your emergency?" — agencies may adopt
a different standard but should publish the way all call callers to take the
emergency lines
Call processing techniques Ans✓✓✓ Courtesy and professionalism, call receipt,
interviewing, controlling the collar, appropriate responses, and handle multiple
calls
Captain Ans✓✓✓ Commands a fire company during an assigned shift in fire
fighting, prevention, training, station maintenance and other related duties. They
