911 Dispatcher test questions with verified answers
A caller reports a heavy, black smoke coming from the window of a nearby
building. What is the most appropriate fire/rescue call classification for this case?
Ans✓✓✓ Structure fire
A caller reports a strange person hanging around the neighborhood. What is the
most appropriate law enforcement/police call classification for this case?
Ans✓✓✓ Suspicious / Wanted (Person, Circumstances, Vehicle)
A caller reports someone breaking into a home. What is the most appropriate law
enforcement/police call classification for this case? Ans✓✓✓ Burglary (Break-
and-Enter) / Home Invasion
A fire/rescue apparatus is: Ans✓✓✓ A mobile fire/rescue unit that responds to
the scene of fire/rescue incidents
A procedure that has been highly defined and structured and placed into a
reference system is known as a: Ans✓✓✓ protocol
A radio tuner is used to "tune into" a specific bandwidth signal. Each tuning point
is commonly called Ans✓✓✓ A channel
An alert first-party caller reports that he doesn't feel well. He explains that he
feels nauseated and has some chest pain. What is the most appropriate medical
call classification for this case? Ans✓✓✓ Chest Pain/Chest Discomfort (Non-
traumatic)
, An effective quality improvement program includes random case review, private
individual feedback, open shift/agency feedback, and: Ans✓✓✓ Continuing
dispatch education (CDE)
An incident requiring a HAZMAT response involves Ans✓✓✓ The release or
escape of a gas, liquid, or solid that, in any quantity, poses a threat to life, health,
or property.
Burnout is best described as: Ans✓✓✓ Exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
During a disaster, the Incident Command System (ICS) provides an important
framework for: Ans✓✓✓ Maintaining command, managing resources, and
coordinating efforts
For many law enforcement/police calls, the most important characteristic of the
reported event is the: Ans✓✓✓ time, occurrence
For the caller, the perceived response time is often longer than the actual
response time. Ans✓✓✓ True
If a responder or field unit needs additional resources at the scene, who would
typically be responsible for locating, notifying, and coordinating those additional
resources? Ans✓✓✓ Emergency Telecommunicator
In an emergency telecommunications context, what does the acronym CAD stand
for? Ans✓✓✓ Computer Aided Dispatch
A caller reports a heavy, black smoke coming from the window of a nearby
building. What is the most appropriate fire/rescue call classification for this case?
Ans✓✓✓ Structure fire
A caller reports a strange person hanging around the neighborhood. What is the
most appropriate law enforcement/police call classification for this case?
Ans✓✓✓ Suspicious / Wanted (Person, Circumstances, Vehicle)
A caller reports someone breaking into a home. What is the most appropriate law
enforcement/police call classification for this case? Ans✓✓✓ Burglary (Break-
and-Enter) / Home Invasion
A fire/rescue apparatus is: Ans✓✓✓ A mobile fire/rescue unit that responds to
the scene of fire/rescue incidents
A procedure that has been highly defined and structured and placed into a
reference system is known as a: Ans✓✓✓ protocol
A radio tuner is used to "tune into" a specific bandwidth signal. Each tuning point
is commonly called Ans✓✓✓ A channel
An alert first-party caller reports that he doesn't feel well. He explains that he
feels nauseated and has some chest pain. What is the most appropriate medical
call classification for this case? Ans✓✓✓ Chest Pain/Chest Discomfort (Non-
traumatic)
, An effective quality improvement program includes random case review, private
individual feedback, open shift/agency feedback, and: Ans✓✓✓ Continuing
dispatch education (CDE)
An incident requiring a HAZMAT response involves Ans✓✓✓ The release or
escape of a gas, liquid, or solid that, in any quantity, poses a threat to life, health,
or property.
Burnout is best described as: Ans✓✓✓ Exhaustion (or inability to function
normally) resulting from a buildup of long-term stress
During a disaster, the Incident Command System (ICS) provides an important
framework for: Ans✓✓✓ Maintaining command, managing resources, and
coordinating efforts
For many law enforcement/police calls, the most important characteristic of the
reported event is the: Ans✓✓✓ time, occurrence
For the caller, the perceived response time is often longer than the actual
response time. Ans✓✓✓ True
If a responder or field unit needs additional resources at the scene, who would
typically be responsible for locating, notifying, and coordinating those additional
resources? Ans✓✓✓ Emergency Telecommunicator
In an emergency telecommunications context, what does the acronym CAD stand
for? Ans✓✓✓ Computer Aided Dispatch
