911 dispatch exam questions with verified answers
_ systems enhance basic 911 by automatically providing the callers telephone
number and physical address Ans✓✓✓ Enhanced 911 (E911)
_,_ and _ of smartphones are posing new challenges to PSAP's to adapt to new
technologies Ans✓✓✓ Text, photo, data capabilities
911 calls are 'selectively ' routed to the correct PSAP based on the _ Ans✓✓✓
Number and address
Adherence to PSAP policy and procedure is the best method a telecomunicator
can use to reduce their_ Ans✓✓✓ Liability exposure
Always verify the _ prior to terminating the call to ensure that you have the
correct info Ans✓✓✓ Location
An accurate description of _ is a critical factor in the decision-making process of
response units. List at least three general classifications Ans✓✓✓ Weapons, Long
guns, sharp objects, blunt objects
An emergency button activation with no voice is a telematics call that is similar to
Ans✓✓✓ 911 open-line call
At the core of NIMS is Ans✓✓✓ ICS (incident command system)
At what age can a person no longer be entered into the AMBER ALERT system ?
Ans✓✓✓ 18
, Broadcast of information regarding missing or wanted people, or stolen or
wanted vehicles, are commonly referred to as _ or _ broadcasts Ans✓✓✓ BOLO,
ATL
Convert these to/from military time Ans✓✓✓ 2347-11:47pm
0830-8:30am
0001-12:01am
1515-3:15pm
Define a simplex radio system Ans✓✓✓ Only uses one frequency to transmit
outgoing messages and to receive incoming messages
Define active listening Ans✓✓✓ Active listening involves demonstrating an
interest and understanding in what is being said through staying focused, asking
questions and listening for the main point
Define an 'in- progress' call Ans✓✓✓ Imminent threat to life/ property and
require on immediate dispath
Define ANI/ALI Ans✓✓✓ ANI( Automatic Number Identification ) ALI (automatic
location identification)
Define AVL Ans✓✓✓ Automated vehicle location
_ systems enhance basic 911 by automatically providing the callers telephone
number and physical address Ans✓✓✓ Enhanced 911 (E911)
_,_ and _ of smartphones are posing new challenges to PSAP's to adapt to new
technologies Ans✓✓✓ Text, photo, data capabilities
911 calls are 'selectively ' routed to the correct PSAP based on the _ Ans✓✓✓
Number and address
Adherence to PSAP policy and procedure is the best method a telecomunicator
can use to reduce their_ Ans✓✓✓ Liability exposure
Always verify the _ prior to terminating the call to ensure that you have the
correct info Ans✓✓✓ Location
An accurate description of _ is a critical factor in the decision-making process of
response units. List at least three general classifications Ans✓✓✓ Weapons, Long
guns, sharp objects, blunt objects
An emergency button activation with no voice is a telematics call that is similar to
Ans✓✓✓ 911 open-line call
At the core of NIMS is Ans✓✓✓ ICS (incident command system)
At what age can a person no longer be entered into the AMBER ALERT system ?
Ans✓✓✓ 18
, Broadcast of information regarding missing or wanted people, or stolen or
wanted vehicles, are commonly referred to as _ or _ broadcasts Ans✓✓✓ BOLO,
ATL
Convert these to/from military time Ans✓✓✓ 2347-11:47pm
0830-8:30am
0001-12:01am
1515-3:15pm
Define a simplex radio system Ans✓✓✓ Only uses one frequency to transmit
outgoing messages and to receive incoming messages
Define active listening Ans✓✓✓ Active listening involves demonstrating an
interest and understanding in what is being said through staying focused, asking
questions and listening for the main point
Define an 'in- progress' call Ans✓✓✓ Imminent threat to life/ property and
require on immediate dispath
Define ANI/ALI Ans✓✓✓ ANI( Automatic Number Identification ) ALI (automatic
location identification)
Define AVL Ans✓✓✓ Automated vehicle location
