911 Dispatch questions with verified answers
DESCRIBE SHIFT WORK Ans✓✓✓ One week 3 12 hour shifts and then next week 3
12 hour shifts and one 8 hour shift
GIVE AN EXAMPLE OF A TIME YOU HAD TO RESOLVE A PROFESSIONAL CONFLICT,
HOW DO YOU FEEL THIS EXPERIENCE WILL BENEFIT YOU IN YOUR ROLE AS A
DISPATCHER? Ans✓✓✓ One of the biggest work challenges happened at my last
job. Covid was unfortunately going through our department and several of
coworkers had been out of work so therefore many of us were left with a doubled
workload. My solution was to ask my supervisor if there was anything we could
do to improve our production for the day. In the end, we stayed overtime every
day until most of our staff came back.
HAVE YOU EVER BEEN IN A SITUATION WHERE YOU HAD TO FOLLOW A RULE YOU
DISAGREED WITH? HOW DID YOU HANDLE IT? Ans✓✓✓ One time, i disagreed
with my manager over the best way to help a customer. And, rather than
questioning her authority in front of others, i had asked to speak with her
privately to discuss a better way i thought we could have better helped the
customer.
HOW DID YOU HEAR ABOUT THIS POSITION?: Ans✓✓✓ MY BOYFRIEND
ACTUALLY TOLD ME WHEN HE WAS APPLYING FOR RIVERSIDE COUNTY SHERIFF
THAT THERE WAS A LINK FOR 911 DISPATCH SINCE I HAD EXPRESSED MY
INTEREST IN 911 DISPATCH BEFORE.
HOW DO YOU DEAL WITH A SUPERVISOR, COWORKER, ETC WHOM YOU DON'T
LIKE? Ans✓✓✓ First i would make sure i am not contributing to the situation in a
negative way. Then i would sit them down privately and figure out a way to move
forward.
, HOW DO YOU HANDLE STRESS AND PRESSURE? Ans✓✓✓ - STAY POSITIVE
- PINPOINT WHICH PARTS OF THE SITUATION YOU HAVE THE POWER TO CHANGE
OR INFLUENCE FOR THE BETTER
- GET SUPPORT. FIND SOMEONE TO TALK TO ABOUT YOUR SITUATION
- CARE FOR YOURSELF
How do you imagine the typical workday as a dispatcher? Ans✓✓✓ - Following
directions quickly and accurately
- Maintaining a controlled manner while working in a stressful environment
- Operate radio, telephone and other equipment
- Read and interpret maps
- Receive emergency calls, transmit info, and coordinate other agencies
- Using proper codes, techniques and procedures in dispatching emergency units
- work professionally with other agencies and the public
How well do you handle multiple tasks under pressure? Ans✓✓✓ - I HAVE
FOUND I WORK BEST UNDER PRESSURE. I AM ABLE TO STAY CALM AND
COLLECTIVE WHILE ALSO BEING EFFICIENT.
- THERE WAS ONCE A TIME, WHILE WORKING IN THE FOOD COURT AT COSTCO, I
WAS TRAINED ON THE OVEN. IT STARTED TO GET VERY BUSY SO MY SUPERVISOR
HAD TO LEAVE TO ASSIST OTHER COWORKERS. THERE WERE CUSTOMERS ASKING
FOR HELP AND FOOD COMING OUT OF THE OVEN AND I RESOLVED THIS BY
SIMPLY STAYING CALM AND GETTING IT DONE.
HOW WOULD YOU HANDLE AN EMERGENCY CALL INVOLVING SOMEONE YOU
KNOW? Ans✓✓✓ I would simply proceed as i would with any other call; remain
calm and collective to get them the help they need.
DESCRIBE SHIFT WORK Ans✓✓✓ One week 3 12 hour shifts and then next week 3
12 hour shifts and one 8 hour shift
GIVE AN EXAMPLE OF A TIME YOU HAD TO RESOLVE A PROFESSIONAL CONFLICT,
HOW DO YOU FEEL THIS EXPERIENCE WILL BENEFIT YOU IN YOUR ROLE AS A
DISPATCHER? Ans✓✓✓ One of the biggest work challenges happened at my last
job. Covid was unfortunately going through our department and several of
coworkers had been out of work so therefore many of us were left with a doubled
workload. My solution was to ask my supervisor if there was anything we could
do to improve our production for the day. In the end, we stayed overtime every
day until most of our staff came back.
HAVE YOU EVER BEEN IN A SITUATION WHERE YOU HAD TO FOLLOW A RULE YOU
DISAGREED WITH? HOW DID YOU HANDLE IT? Ans✓✓✓ One time, i disagreed
with my manager over the best way to help a customer. And, rather than
questioning her authority in front of others, i had asked to speak with her
privately to discuss a better way i thought we could have better helped the
customer.
HOW DID YOU HEAR ABOUT THIS POSITION?: Ans✓✓✓ MY BOYFRIEND
ACTUALLY TOLD ME WHEN HE WAS APPLYING FOR RIVERSIDE COUNTY SHERIFF
THAT THERE WAS A LINK FOR 911 DISPATCH SINCE I HAD EXPRESSED MY
INTEREST IN 911 DISPATCH BEFORE.
HOW DO YOU DEAL WITH A SUPERVISOR, COWORKER, ETC WHOM YOU DON'T
LIKE? Ans✓✓✓ First i would make sure i am not contributing to the situation in a
negative way. Then i would sit them down privately and figure out a way to move
forward.
, HOW DO YOU HANDLE STRESS AND PRESSURE? Ans✓✓✓ - STAY POSITIVE
- PINPOINT WHICH PARTS OF THE SITUATION YOU HAVE THE POWER TO CHANGE
OR INFLUENCE FOR THE BETTER
- GET SUPPORT. FIND SOMEONE TO TALK TO ABOUT YOUR SITUATION
- CARE FOR YOURSELF
How do you imagine the typical workday as a dispatcher? Ans✓✓✓ - Following
directions quickly and accurately
- Maintaining a controlled manner while working in a stressful environment
- Operate radio, telephone and other equipment
- Read and interpret maps
- Receive emergency calls, transmit info, and coordinate other agencies
- Using proper codes, techniques and procedures in dispatching emergency units
- work professionally with other agencies and the public
How well do you handle multiple tasks under pressure? Ans✓✓✓ - I HAVE
FOUND I WORK BEST UNDER PRESSURE. I AM ABLE TO STAY CALM AND
COLLECTIVE WHILE ALSO BEING EFFICIENT.
- THERE WAS ONCE A TIME, WHILE WORKING IN THE FOOD COURT AT COSTCO, I
WAS TRAINED ON THE OVEN. IT STARTED TO GET VERY BUSY SO MY SUPERVISOR
HAD TO LEAVE TO ASSIST OTHER COWORKERS. THERE WERE CUSTOMERS ASKING
FOR HELP AND FOOD COMING OUT OF THE OVEN AND I RESOLVED THIS BY
SIMPLY STAYING CALM AND GETTING IT DONE.
HOW WOULD YOU HANDLE AN EMERGENCY CALL INVOLVING SOMEONE YOU
KNOW? Ans✓✓✓ I would simply proceed as i would with any other call; remain
calm and collective to get them the help they need.
