SSI INSTRUCTOR TRAINING COURSE| QUESTIONS WITH CORRECT ANSWERS 100% VERIFIED|
GUARANTEED SUCCESS
Which of the following is a technique for developing a relationship with your customer?
All answers are correct
Conduct orientation sessions
Demonstrate professionalism in appearance and training center activities
Encourage them to provide feedback and reviews All answers are correct
What is the purpose of the Development phase of the Customer Loyalty Cycle?
To nurture and strengthen the relationship with your customer
All answers are correct
To encourage customers to become lifelong divers
To seek out and find potential new customers To nurture and strengthen the relationship
with your customer
Reviews and training center/professional evaluations:
Make the customer feel like their opinion is valid
Help the training center create new travel and training opportunities
All answers are correct
Identify areas for improvement All answers are correct
,What is the primary goal of the Development phase?
All answers are correct
To create lifelong divers
To convince divers to purchase equipment
To create need in customers To create need in customers
What is the purpose of an orientation session?
To show the customer how complicated diving can be
To demonstrate how experienced the dive professionals are
To highlight the features of the training center and its resources to a customer
To show off the most expensive equipment available at the training center To highlight the
features of the training center and its resources to a customer
Why is it important for a training center to maintain a professional appearance?
Customers will only visit training centers with the most modern features
It is more attractive to the customer, and builds confidence
Training centers do not need to maintain a professional appearance
The SSI Service Center can revoke membership if the training center is not well-maintained
It is more attractive to the customer, and builds confidence
What should you consider when discussing equipment purchases with a customer?
They should buy the most-expensive equipment available in your training center
, They should buy whatever brands you recommend
All answers are correct
You should recommend equipment that meets their needs and goals You should
recommend equipment that meets their needs and goals
What is the most important consideration if you want to help a customer commit to your
training center?
Listen to their needs, and give them relevant advice
Only give them advice that benefits your training center
Only give them advice that creates more training opportunities for you to teach
Listen to their needs, and advise them based on your opinions Listen to their needs, and
give them relevant advice
Why would a customer decide to travel with your training center?
They want an easy travel experience with a business they are already familiar with
They don't have any other options
They want you to sell them additional equipment and training
They don't know where else to find travel information They want an easy travel experience
with a business they are already familiar with
What is the primary purpose of the Commitment phase of the Customer Loyalty Cycle?
To bring new customers into the training center
GUARANTEED SUCCESS
Which of the following is a technique for developing a relationship with your customer?
All answers are correct
Conduct orientation sessions
Demonstrate professionalism in appearance and training center activities
Encourage them to provide feedback and reviews All answers are correct
What is the purpose of the Development phase of the Customer Loyalty Cycle?
To nurture and strengthen the relationship with your customer
All answers are correct
To encourage customers to become lifelong divers
To seek out and find potential new customers To nurture and strengthen the relationship
with your customer
Reviews and training center/professional evaluations:
Make the customer feel like their opinion is valid
Help the training center create new travel and training opportunities
All answers are correct
Identify areas for improvement All answers are correct
,What is the primary goal of the Development phase?
All answers are correct
To create lifelong divers
To convince divers to purchase equipment
To create need in customers To create need in customers
What is the purpose of an orientation session?
To show the customer how complicated diving can be
To demonstrate how experienced the dive professionals are
To highlight the features of the training center and its resources to a customer
To show off the most expensive equipment available at the training center To highlight the
features of the training center and its resources to a customer
Why is it important for a training center to maintain a professional appearance?
Customers will only visit training centers with the most modern features
It is more attractive to the customer, and builds confidence
Training centers do not need to maintain a professional appearance
The SSI Service Center can revoke membership if the training center is not well-maintained
It is more attractive to the customer, and builds confidence
What should you consider when discussing equipment purchases with a customer?
They should buy the most-expensive equipment available in your training center
, They should buy whatever brands you recommend
All answers are correct
You should recommend equipment that meets their needs and goals You should
recommend equipment that meets their needs and goals
What is the most important consideration if you want to help a customer commit to your
training center?
Listen to their needs, and give them relevant advice
Only give them advice that benefits your training center
Only give them advice that creates more training opportunities for you to teach
Listen to their needs, and advise them based on your opinions Listen to their needs, and
give them relevant advice
Why would a customer decide to travel with your training center?
They want an easy travel experience with a business they are already familiar with
They don't have any other options
They want you to sell them additional equipment and training
They don't know where else to find travel information They want an easy travel experience
with a business they are already familiar with
What is the primary purpose of the Commitment phase of the Customer Loyalty Cycle?
To bring new customers into the training center
