Chick-fil-a Certified Trainer Test 2025/2026 Exam Questions and Answers 100% Guaranteed Success | Already Rated A+

Chick-fil-a Certified Trainer Test
2025/2026 Exam Questions and Answers
100% Guaranteed Success | Already
Rated A+



What are the core 4? - 🧠ANSWER ✔✔Create eye contact, share a smile,

speak with a friendly tone, and always say, "My Pleasure."


What is second mile service? - 🧠ANSWER ✔✔Offer a warm welcome and a

fond farewell,

Personalize with the guest's name,

Check-in with guests,

and find the "little things" to spread joy.


What is the HEARD model? - 🧠ANSWER ✔✔Hear, Empathize, Apologize,

Resolve, Delight


What is included in a "Table touch"? - 🧠ANSWER ✔✔Provide a clean and

safe experience,



1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED

, refresh beverages,

provide additional extras as needed,

and clear the table.

What is the required internal temperature of chicken to kill bacteria? -

🧠ANSWER ✔✔165 degrees or higher


What is the required temperature of all cold/refrigerated products? -

🧠ANSWER ✔✔40 degrees or below


In general, what are the temperatures safe zones? - 🧠ANSWER ✔✔40

degrees or below for cold products,

140 degrees or higher for hot products.


How long is the hold time on Sandwiches? - 🧠ANSWER ✔✔20 minutes


How long is the hold time on Chicken strips or nuggets? - 🧠ANSWER

✔✔20 minutes, reduced to 5 minutes once boxed.


What is the required temperature for fries? - 🧠ANSWER ✔✔170 or higher


What is the hold time on fries? - 🧠ANSWER ✔✔5 minutes, reduced to 2

minutes once packaged.



2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED