Chick-fil-A CT Test 2025/2026 Exam
Questions and Verified Answers |
Already Graded A+
What is your #1 Priority when you are on the shift? - 🧠ANSWER ✔✔The
guests
Name our 12 values - 🧠ANSWER ✔✔1. attitude
2. coachability
3. grit
4. follow-through
5. humility
6. initiative
7. integrity
8. kindness
9. poise
10. professionalism
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,11. team work
12. work ethic
What are examples of the core 4 that happen while taking an order at the
front counter? - 🧠ANSWER ✔✔1. Maintain eye contact // try and look at
them as much as possible during order
2. Share a smile // greet them with a warm welcome
3. Speak enthusiastically // saying "we would be happy to do that for you!"
for any modification or specific request
4. Make a connection // asking them how their day is going
What kind of service separates us from our competition?
Describe 2 scenarios where this service would take place. - 🧠ANSWER
✔✔2nd mile service.
1. using the umbrella to walk guests to their car on a rainy day.
2. walking large orders out to someone's car
What is the proper procedure for brewing coffee? - 🧠ANSWER ✔✔1. Make
sure brew cone is clean of any coffee grounds
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, 2. Rinse inside of coffee pot by pressing "rinse" button on coffee maker
3. Drain any remaining water from coffee pot
4. Place coffee filter on dry, clean, sanitized surface
5. Pour 1 bag of coffee grounds for small brew
Place 2 bags of coffee for large brew
6. Carefully insert filled coffee filter into brew cone and lightly shake brew
cone to ensure coffee grounds are evenly spread
7. press the corresponding button for each brew and wait until coffee is
finished brewing before serving.
List the 3 types of high needs guests. What do we do for every single one
of them? - 🧠ANSWER ✔✔pregnant, disabled, elderly, parents with small
children...
- Hold the door for them when they enter/exit the building
- Tell them to have a seat and bring them their meal
Give 4 examples of the language of hospitality/elevated language -
🧠ANSWER ✔✔1. "my pleasure"
2. "can i refresh your beverage"
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
Questions and Verified Answers |
Already Graded A+
What is your #1 Priority when you are on the shift? - 🧠ANSWER ✔✔The
guests
Name our 12 values - 🧠ANSWER ✔✔1. attitude
2. coachability
3. grit
4. follow-through
5. humility
6. initiative
7. integrity
8. kindness
9. poise
10. professionalism
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,11. team work
12. work ethic
What are examples of the core 4 that happen while taking an order at the
front counter? - 🧠ANSWER ✔✔1. Maintain eye contact // try and look at
them as much as possible during order
2. Share a smile // greet them with a warm welcome
3. Speak enthusiastically // saying "we would be happy to do that for you!"
for any modification or specific request
4. Make a connection // asking them how their day is going
What kind of service separates us from our competition?
Describe 2 scenarios where this service would take place. - 🧠ANSWER
✔✔2nd mile service.
1. using the umbrella to walk guests to their car on a rainy day.
2. walking large orders out to someone's car
What is the proper procedure for brewing coffee? - 🧠ANSWER ✔✔1. Make
sure brew cone is clean of any coffee grounds
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, 2. Rinse inside of coffee pot by pressing "rinse" button on coffee maker
3. Drain any remaining water from coffee pot
4. Place coffee filter on dry, clean, sanitized surface
5. Pour 1 bag of coffee grounds for small brew
Place 2 bags of coffee for large brew
6. Carefully insert filled coffee filter into brew cone and lightly shake brew
cone to ensure coffee grounds are evenly spread
7. press the corresponding button for each brew and wait until coffee is
finished brewing before serving.
List the 3 types of high needs guests. What do we do for every single one
of them? - 🧠ANSWER ✔✔pregnant, disabled, elderly, parents with small
children...
- Hold the door for them when they enter/exit the building
- Tell them to have a seat and bring them their meal
Give 4 examples of the language of hospitality/elevated language -
🧠ANSWER ✔✔1. "my pleasure"
2. "can i refresh your beverage"
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
