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individuals ability to:
-resolve personal issues
-know personal vulnerabilities and prejudices
-beware of countertransference - correct answer what is self-awareness?
ability to manage our behaviors, thoughts, and emotions in a conscious and productive way -
correct answer what is self-management?
ability to take the perspective of and empathize with others - correct answer what is social
awareness?
a strategy in which an organization maintains an ongoing level of engagement with its client
-create a partnership instead of viewing the relationship as merely transactional - correct
answer what is relationship management?
-acute stress
-chronic stress
-distress (harmful stress)
-eustress (beneficial stress) - correct answer what are the types of stress?
Physical Reactions: fatigue, health problems
Psychological Reactions: fear, guilt, emotional numbing, anger, anxiety, depression - correct
answer what are common reactions to stress?
children express stress through behavior, usually corresponding with their developmental stage
and family patterns
-ex: acting out behaviors, psychosomatic illnesses - correct answer how might children respond
to stress/distress?
1. information is missing or not communicated
2. environment causes tension or competition
3. skills are lacking from one or both parties
4. values are different
5. sense of identity clashes or is taken advantage of - correct answer Why does conflict occur?
-be calm and use neutral language
-listen actively
, NSG 251 final 2025 LATEST UPDATED | COMPREHENSIVE QUESTIONS WITH 100% RATED ANSWERS |
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-analyze the problem
-work together and find a common resolution
-set fair boundaries
conflict management styles: accommodating, avoiding, compromising, collaborating,
competing. - correct answer How can nurses handle conflict?
avoidance - correct answer reaction to conflict that involves ignoring the problem by doing
nothing at all, or deemphasizing the disagreement.
accommodation - correct answer resolves the conflict by giving in to the opposing party
competition - correct answer addresses the conflict directly to end conflict as quickly as
possible (does not take input from other party)
compromise - correct answer settling differences
-neither side gets exactly what they want ("lose-lose")
collaboration - correct answer finding a solution that truly satisfies everyone involved ("win-
win")
covert conflict - correct answer differences that are not discussed and remain hidden
overt conflict - correct answer observable in the patient's behavior and expressed verbally
interpersonal conflict - correct answer conflict that occurs between two or more individuals
intrapersonal conflict - correct answer conflict that occurs within an individual
assertive responses - correct answer responds as an equal to others and aims to be open in
expressing their wishes, thoughts and feelings
-ex: "I completely understand what you're saying but I have to disagree."
nonassertive response - correct answer failing to stand up for oneself, or standing up in an
ineffectual manner that one's rights are easily violated
-allow others to choose for them
-ex: "I don't really want to go, but if it makes you more comfortable, I can."
aggressive response - correct answer -expressing your feelings and opinions strongly without
regarding others
-ex: shouting, commanding, blaming
-keep calm and don't be manipulated by the patient's anger