ServiceNow Software Asset Management Professional -
Questions With Detailed Solutions
What is SAM? Correct Answer - SAM is a business issue disguised as an IT
Problem. It is about stewardship of the software asset lifecycle. It's a core
business discipline that integrates financial, contractual, procurement, and
inventory processes, controls and technologies, to enable strategic decision
making
How many components are there of the Software Asset Lifecycle? Correct
Answer - 8. Plan, Request, Approve, Source, Allocate, Manage, Support,
Sunset
What are the three main goals? Correct Answer - Maintain compliance,
Optimize spend, Support software audits
What role can create Software License Metrics Correct Answer -
sam_developer
What are the 6 main modules in SAM? Correct Answer - Dashboards,
Licensing, Reconciliation, Removal Candidates, Discovery, Administration
What are the 4 tiers of Capability Blueprint? Correct Answer - 1 -
Trustworthy Data: Know what you have so you can manage your assets
2 - Practical Management: Improve management controls and drive
immediate benefits
, 3 - Operational Integration: Improve efficiency and effectiveness through
integration with other areas, such as request, procurement, and ITSM
4 - Strategic Conformance: Achieve best in-class
What table does software Discovery identifies go on? Correct Answer -
cmdb_sam_sw_install
True/False - A software Discovery Model is automatically created during
Discovery Correct Answer - True
What three methods are there to load data into ServiceNow and for what
amount of data? Correct Answer - Small amount - Manually Add
Medium amount - Import data
Large amount - Discovery to find software on the network
True/False - A transformation uses a transform map that determines the
relationship between fields in an import set and field in an existing
ServiceNow table Correct Answer - True
What table does ServiceNow Discovery use to automatically populate
Software Installations? Correct Answer - cmdb_sam_sw_install
What are the 4 phases of Discovery? Correct Answer - 1 - Port Scan
2 - Classification
3 - Identification
Questions With Detailed Solutions
What is SAM? Correct Answer - SAM is a business issue disguised as an IT
Problem. It is about stewardship of the software asset lifecycle. It's a core
business discipline that integrates financial, contractual, procurement, and
inventory processes, controls and technologies, to enable strategic decision
making
How many components are there of the Software Asset Lifecycle? Correct
Answer - 8. Plan, Request, Approve, Source, Allocate, Manage, Support,
Sunset
What are the three main goals? Correct Answer - Maintain compliance,
Optimize spend, Support software audits
What role can create Software License Metrics Correct Answer -
sam_developer
What are the 6 main modules in SAM? Correct Answer - Dashboards,
Licensing, Reconciliation, Removal Candidates, Discovery, Administration
What are the 4 tiers of Capability Blueprint? Correct Answer - 1 -
Trustworthy Data: Know what you have so you can manage your assets
2 - Practical Management: Improve management controls and drive
immediate benefits
, 3 - Operational Integration: Improve efficiency and effectiveness through
integration with other areas, such as request, procurement, and ITSM
4 - Strategic Conformance: Achieve best in-class
What table does software Discovery identifies go on? Correct Answer -
cmdb_sam_sw_install
True/False - A software Discovery Model is automatically created during
Discovery Correct Answer - True
What three methods are there to load data into ServiceNow and for what
amount of data? Correct Answer - Small amount - Manually Add
Medium amount - Import data
Large amount - Discovery to find software on the network
True/False - A transformation uses a transform map that determines the
relationship between fields in an import set and field in an existing
ServiceNow table Correct Answer - True
What table does ServiceNow Discovery use to automatically populate
Software Installations? Correct Answer - cmdb_sam_sw_install
What are the 4 phases of Discovery? Correct Answer - 1 - Port Scan
2 - Classification
3 - Identification
