CSAM Exam - Questions With Insightful Solutions
Who is IAITAM? Correct Answer - IAITAM is the recognized Global
Resource for ITAM Best Practices, Education, Certification, Networking and
defining the profession since 2002.
What is IAITAM's mission? Correct Answer - Global professional
association for individuals, organizations and providers involved in any aspect
of the lifecycle processes for IT assets of every size and industry.
Lifecycle Management Correct Answer - The process of managing assets
from the moment they are considered until their disposal.
IT asset generates artifacts, and examples of artifacts include: Correct
Answer - Requests
Software Licenses
Certificates of Destruction
Ownership
Justification
Approvals
Proofs of Payment
IT Standards
Configurations
Vendor Management
Technical Evaluations
Contracts
Usage
Dependencies
Policies
Set _______________ need to be assigned throughout ITAM business units.
Correct Answer - Responsibilities
______ is now required by many organizations. Correct Answer - SAM
(Software Asset Management)
Separate the roll-out of a program into ________, ____________ __________. Correct
Answer - Quick, successive phases
,A mature ITAM Program leads to... Correct Answer - Risk mitigation
"Developing a strategic ITAM process puts the ________ __________ and ________
_________ back into the hands on the consumer." -Barbara Rembiesa, IAITAM
CEO & President Correct Answer - Buying power and asset control
SAM is the set of business practices that support the management of software
for an organization in a ____________ and ____________ way. Correct Answer -
Responsible and productive
Request For Information (RFI) Correct Answer - A formal request by a
customer to vendors for information regarding a service or product that the
customer is considering for acquisition.
Request For Proposal (RFP) Correct Answer - A formal request by a
customer to select vendors for information regarding a service or product and
how that product or service addresses the customer's specific requirements.
Expected conclusion of the RFP process is a product or service will be chosen.
Request For Bid (RFB) & Request For Quote (RFQ) Correct Answer - A
selection strategy where the terms, conditions, and specifications are
described and limited. Price is a significant criterion. Responses are not
subject to negotiation.
Total Cost of Ownership (TCO) Correct Answer - A financial estimate
designed to help consumers and organizational managers assess direct and
indirect costs, commonly related to software or hardware. TCO is a type of full
cost accounting.
Return on Investment (ROI) Correct Answer - The ratio of money gained
or lost on an investment relative to the amount of money invested.
Compatibility Correct Answer - A determination of whether the
acquisition is usable in the established IT environment and against future
plans.
Benchmarking Correct Answer - Benchmarking is measuring a product,
service, or process to establish a foundational evaluation. This measurement
is used evaluate results of successive improvements or changes over time.
, Benchmark Correct Answer - Tests for the impact of the software,
including:
• Training requirements (including Help Desk)
• Network configuration
• Performance
• Impact on related resources
• Ease of asset management
What does "Pre-Acquisition Management of Software Assets" mean?
Correct Answer - The organization has a formal process for identifying need,
identifying sources, strategically planning purchases, controlling receipt and
distribution, closely monitoring utilization along with moves adds and
changes, and monitoring eventual disposal. It tends to recognize and "pre-
plan" the entire lifecycle of a given asset - including the myriad of ways in
which the asset interacts with other assets and operations across the
organization
What are the consequences of "Post-Acquisition Management"? Correct
Answer - Limits the ability of the Asset Manager to effectively negotiate the
terms and conditions of the software license, maintenance / support
agreement, lease or other legal documents regulating the lifecycle of the asset
Acquisition Management goals include... Correct Answer - Finding cost-
effective assets
Who is the best choice to host the asset selection committee? Correct
Answer - The IT Asset Manager
Non-standard requests require what kind of calculations? Correct Answer -
TCO/ROI calculations
Which role(s) is/are responsible for Certificate of Authenticity (COA), End
User License Agreement (EULA), and Key Codes? Correct Answer - IT
Asset Manager
Which role(s) is/are responsible for Invoice, Packing slip, and Proofs of
Purchase (POP)? Correct Answer - Financial
Who is IAITAM? Correct Answer - IAITAM is the recognized Global
Resource for ITAM Best Practices, Education, Certification, Networking and
defining the profession since 2002.
What is IAITAM's mission? Correct Answer - Global professional
association for individuals, organizations and providers involved in any aspect
of the lifecycle processes for IT assets of every size and industry.
Lifecycle Management Correct Answer - The process of managing assets
from the moment they are considered until their disposal.
IT asset generates artifacts, and examples of artifacts include: Correct
Answer - Requests
Software Licenses
Certificates of Destruction
Ownership
Justification
Approvals
Proofs of Payment
IT Standards
Configurations
Vendor Management
Technical Evaluations
Contracts
Usage
Dependencies
Policies
Set _______________ need to be assigned throughout ITAM business units.
Correct Answer - Responsibilities
______ is now required by many organizations. Correct Answer - SAM
(Software Asset Management)
Separate the roll-out of a program into ________, ____________ __________. Correct
Answer - Quick, successive phases
,A mature ITAM Program leads to... Correct Answer - Risk mitigation
"Developing a strategic ITAM process puts the ________ __________ and ________
_________ back into the hands on the consumer." -Barbara Rembiesa, IAITAM
CEO & President Correct Answer - Buying power and asset control
SAM is the set of business practices that support the management of software
for an organization in a ____________ and ____________ way. Correct Answer -
Responsible and productive
Request For Information (RFI) Correct Answer - A formal request by a
customer to vendors for information regarding a service or product that the
customer is considering for acquisition.
Request For Proposal (RFP) Correct Answer - A formal request by a
customer to select vendors for information regarding a service or product and
how that product or service addresses the customer's specific requirements.
Expected conclusion of the RFP process is a product or service will be chosen.
Request For Bid (RFB) & Request For Quote (RFQ) Correct Answer - A
selection strategy where the terms, conditions, and specifications are
described and limited. Price is a significant criterion. Responses are not
subject to negotiation.
Total Cost of Ownership (TCO) Correct Answer - A financial estimate
designed to help consumers and organizational managers assess direct and
indirect costs, commonly related to software or hardware. TCO is a type of full
cost accounting.
Return on Investment (ROI) Correct Answer - The ratio of money gained
or lost on an investment relative to the amount of money invested.
Compatibility Correct Answer - A determination of whether the
acquisition is usable in the established IT environment and against future
plans.
Benchmarking Correct Answer - Benchmarking is measuring a product,
service, or process to establish a foundational evaluation. This measurement
is used evaluate results of successive improvements or changes over time.
, Benchmark Correct Answer - Tests for the impact of the software,
including:
• Training requirements (including Help Desk)
• Network configuration
• Performance
• Impact on related resources
• Ease of asset management
What does "Pre-Acquisition Management of Software Assets" mean?
Correct Answer - The organization has a formal process for identifying need,
identifying sources, strategically planning purchases, controlling receipt and
distribution, closely monitoring utilization along with moves adds and
changes, and monitoring eventual disposal. It tends to recognize and "pre-
plan" the entire lifecycle of a given asset - including the myriad of ways in
which the asset interacts with other assets and operations across the
organization
What are the consequences of "Post-Acquisition Management"? Correct
Answer - Limits the ability of the Asset Manager to effectively negotiate the
terms and conditions of the software license, maintenance / support
agreement, lease or other legal documents regulating the lifecycle of the asset
Acquisition Management goals include... Correct Answer - Finding cost-
effective assets
Who is the best choice to host the asset selection committee? Correct
Answer - The IT Asset Manager
Non-standard requests require what kind of calculations? Correct Answer -
TCO/ROI calculations
Which role(s) is/are responsible for Certificate of Authenticity (COA), End
User License Agreement (EULA), and Key Codes? Correct Answer - IT
Asset Manager
Which role(s) is/are responsible for Invoice, Packing slip, and Proofs of
Purchase (POP)? Correct Answer - Financial
