BUS3041 Managerial Communications
Midterm Exam Review (Qns & Ans)
2025
**Question 1:
*Case Study: A multinational corporation with headquarters in
the United States and regional offices in Asia and Europe is
struggling to communicate a unified strategic vision. Regional
managers note that communication styles and interpretations
differ greatly across cultures.
**Question: Which framework is best suited for analyzing and
adapting managerial communications to diverse cultural
environments?
A. Maslow’s Hierarchy of Needs
B. Hofstede’s Cultural Dimensions
C. Lewin’s Change Model
D. Porter’s Five Forces
©2025
,**Correct ANS: B. Hofstede’s Cultural Dimensions
**Rationale: Hofstede’s Cultural Dimensions provide insight into
various cultural factors (e.g., power distance, individualism vs.
collectivism) that influence communication preferences. This
framework helps managers tailor their messages to suit diverse
audiences while preserving the strategic vision.
---
**Question 2:
*Case Study: A fast-growing technology startup employs many
remote workers worldwide. The CEO is concerned that traditional
email communication is not fostering a collaborative culture.
**Question: Which digital communication tool is most likely to
enhance real‑time interaction and collaboration among remote
teams?
A. Standard email
B. Enterprise social networking platforms (e.g., Slack, Microsoft
Teams)
C. Companywide PDF newsletters
D. Automated telephone messaging
**Correct ANS: B. Enterprise social networking platforms
©2025
,**Rationale: Platforms like Slack and Microsoft Teams enable
real‑time messaging, file sharing, and virtual meetings, thereby
supporting dynamic, two‑way communication and fostering team
collaboration—essential for remote work environments.
---
**Question 3:
*Case Study: A company’s internal communication suffers from a
lack of clarity, resulting in misinterpretations of policy changes.
In response, a senior manager advocates using narrative
techniques in presentations to simplify complex information.
**Question: Which communication technique is being employed?
A. Data dumping
B. Storytelling
C. Formal directive messaging
D. Technical jargon usage
**Correct ANS: B. Storytelling
**Rationale: Storytelling transforms dry, complex data into
relatable narratives, making messages more engaging and easier
to understand, thereby improving clarity and retention.
©2025
, ---
**Question 4:
*Case Study: Following a significant product recall, a company
faces public scrutiny and internal unrest. The crisis
communication team must quickly restore stakeholder trust.
**Question: Which element is essential for the company’s crisis
communication strategy?
A. Delayed disclosure until all facts are known
B. Prompt, transparent, and empathetic messaging
C. Minimal communication to avoid further rumors
D. Outsourced responses without internal oversight
**Correct ANS: B. Prompt, transparent, and empathetic
messaging
**Rationale: Effective crisis communication hinges on timely and
honest disclosure. Transparent and empathetic messaging helps
rebuild trust by addressing stakeholders’ concerns, even when all
details may not yet be fully resolved.
---
**Question 5:
©2025
Midterm Exam Review (Qns & Ans)
2025
**Question 1:
*Case Study: A multinational corporation with headquarters in
the United States and regional offices in Asia and Europe is
struggling to communicate a unified strategic vision. Regional
managers note that communication styles and interpretations
differ greatly across cultures.
**Question: Which framework is best suited for analyzing and
adapting managerial communications to diverse cultural
environments?
A. Maslow’s Hierarchy of Needs
B. Hofstede’s Cultural Dimensions
C. Lewin’s Change Model
D. Porter’s Five Forces
©2025
,**Correct ANS: B. Hofstede’s Cultural Dimensions
**Rationale: Hofstede’s Cultural Dimensions provide insight into
various cultural factors (e.g., power distance, individualism vs.
collectivism) that influence communication preferences. This
framework helps managers tailor their messages to suit diverse
audiences while preserving the strategic vision.
---
**Question 2:
*Case Study: A fast-growing technology startup employs many
remote workers worldwide. The CEO is concerned that traditional
email communication is not fostering a collaborative culture.
**Question: Which digital communication tool is most likely to
enhance real‑time interaction and collaboration among remote
teams?
A. Standard email
B. Enterprise social networking platforms (e.g., Slack, Microsoft
Teams)
C. Companywide PDF newsletters
D. Automated telephone messaging
**Correct ANS: B. Enterprise social networking platforms
©2025
,**Rationale: Platforms like Slack and Microsoft Teams enable
real‑time messaging, file sharing, and virtual meetings, thereby
supporting dynamic, two‑way communication and fostering team
collaboration—essential for remote work environments.
---
**Question 3:
*Case Study: A company’s internal communication suffers from a
lack of clarity, resulting in misinterpretations of policy changes.
In response, a senior manager advocates using narrative
techniques in presentations to simplify complex information.
**Question: Which communication technique is being employed?
A. Data dumping
B. Storytelling
C. Formal directive messaging
D. Technical jargon usage
**Correct ANS: B. Storytelling
**Rationale: Storytelling transforms dry, complex data into
relatable narratives, making messages more engaging and easier
to understand, thereby improving clarity and retention.
©2025
, ---
**Question 4:
*Case Study: Following a significant product recall, a company
faces public scrutiny and internal unrest. The crisis
communication team must quickly restore stakeholder trust.
**Question: Which element is essential for the company’s crisis
communication strategy?
A. Delayed disclosure until all facts are known
B. Prompt, transparent, and empathetic messaging
C. Minimal communication to avoid further rumors
D. Outsourced responses without internal oversight
**Correct ANS: B. Prompt, transparent, and empathetic
messaging
**Rationale: Effective crisis communication hinges on timely and
honest disclosure. Transparent and empathetic messaging helps
rebuild trust by addressing stakeholders’ concerns, even when all
details may not yet be fully resolved.
---
**Question 5:
©2025
