WGU C208 FINAL PAPER 2025/2026 QUESTIONS WITH
ANSWERS GRADED A+
✔✔ADKAR - 1. Awareness - ✔✔Why the change is needed
✔✔ADKAR - 2. Desire - ✔✔Willingness to support and participate in change effort
✔✔ADKAR - 3. Knowledge - ✔✔How to make the change
✔✔ADKAR - 4. Ability - ✔✔Capability and competence to implement new skills and
behaviors
✔✔ADKAR - 5. Reinforcement - ✔✔Sustaining the change through continued focus
✔✔3 Step Cisco Model - ✔✔Cisco Change Roadmap (CCR)
Three Steps:
Prepare
Implement
Manage
✔✔GE Change Acceleration Process (CAP) - ✔✔Developed in the 1990's at GE, it uses
the change effectiveness equation
QxA=E
✔✔GE Change Effectiveness Equation - ✔✔Q x A = E
The effectiveness (E) of any change initiative is equal to the product of the quality (Q) of
the technical strategy and the acceptance (A) of that strategy.
So if either Q or A is not sufficient or present the effort will fail
✔✔Keys to GE CAP success - ✔✔* Drive Leadership Awareness and strategic support
for the initiative
* Provide 360 degree view; positive/negative, top/bottom, internal/external
* Develop solid, consistent communication plans
* Document sustainable implementation plans
* Devote time and resources to changing systems and structures
* Align CAP with management strategies to reinforce change
, * Instill effective tracking and accountability mechanisms
* Link change agent role of CAP coaches to performance review
✔✔American Express Model - ✔✔American Express developed its own change model
with major change phases or stages
1. Scope the change
2. Create a vision
3. Drive commitment
4. Accelerate the transition
5. Sustain momentum
✔✔Descriptive Models of Change - ✔✔Useful for trying to understand what is going on
in an organization and can be used to gather and analyze information and assess if the
circumstances with the organization are conducive for change.
Examples:
Lewin's Model of Change
McKinney's 7-S Framework
✔✔Prescriptive Models of Change - ✔✔Useful when a step by step process is called
for, they provide a 'cook book' for change.
Examples:
Kotter's Eight Steps for Change
ADKAR
Cisco Change Roadmap (CCR)
GE Change Acceleration Process (CAP)
American Express
✔✔Innovation Diffusion Model - ✔✔Popularized by scholar Everett Rogers, the theory
posits that the spread of innovation will occur via communication channels, with social
systems affecting its adoption and use at a given rate.
✔✔Innovation Diffusion Model Stages - ✔✔1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
✔✔Innovation Diffusion - 1. Knowledge - ✔✔People become aware that the technology
exists
ANSWERS GRADED A+
✔✔ADKAR - 1. Awareness - ✔✔Why the change is needed
✔✔ADKAR - 2. Desire - ✔✔Willingness to support and participate in change effort
✔✔ADKAR - 3. Knowledge - ✔✔How to make the change
✔✔ADKAR - 4. Ability - ✔✔Capability and competence to implement new skills and
behaviors
✔✔ADKAR - 5. Reinforcement - ✔✔Sustaining the change through continued focus
✔✔3 Step Cisco Model - ✔✔Cisco Change Roadmap (CCR)
Three Steps:
Prepare
Implement
Manage
✔✔GE Change Acceleration Process (CAP) - ✔✔Developed in the 1990's at GE, it uses
the change effectiveness equation
QxA=E
✔✔GE Change Effectiveness Equation - ✔✔Q x A = E
The effectiveness (E) of any change initiative is equal to the product of the quality (Q) of
the technical strategy and the acceptance (A) of that strategy.
So if either Q or A is not sufficient or present the effort will fail
✔✔Keys to GE CAP success - ✔✔* Drive Leadership Awareness and strategic support
for the initiative
* Provide 360 degree view; positive/negative, top/bottom, internal/external
* Develop solid, consistent communication plans
* Document sustainable implementation plans
* Devote time and resources to changing systems and structures
* Align CAP with management strategies to reinforce change
, * Instill effective tracking and accountability mechanisms
* Link change agent role of CAP coaches to performance review
✔✔American Express Model - ✔✔American Express developed its own change model
with major change phases or stages
1. Scope the change
2. Create a vision
3. Drive commitment
4. Accelerate the transition
5. Sustain momentum
✔✔Descriptive Models of Change - ✔✔Useful for trying to understand what is going on
in an organization and can be used to gather and analyze information and assess if the
circumstances with the organization are conducive for change.
Examples:
Lewin's Model of Change
McKinney's 7-S Framework
✔✔Prescriptive Models of Change - ✔✔Useful when a step by step process is called
for, they provide a 'cook book' for change.
Examples:
Kotter's Eight Steps for Change
ADKAR
Cisco Change Roadmap (CCR)
GE Change Acceleration Process (CAP)
American Express
✔✔Innovation Diffusion Model - ✔✔Popularized by scholar Everett Rogers, the theory
posits that the spread of innovation will occur via communication channels, with social
systems affecting its adoption and use at a given rate.
✔✔Innovation Diffusion Model Stages - ✔✔1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
✔✔Innovation Diffusion - 1. Knowledge - ✔✔People become aware that the technology
exists
