QDM Study Questions with verified answers
"All of our quality efforts must come from an understanding of what our
customers want and expect" is a statement of which QDM principle? Ans✓✓✓
Customers define quality
A diagram used to brainstorm possible causes of a failure or variation and sort the
causes into categories... Ans✓✓✓ Fishbone Diagram
A graph that pictures the degree of variation in a process Ans✓✓✓ Run chart
A graph that pictures the degree to which a process varies around a centerline,
within defined limits of acceptability... Ans✓✓✓ Control chart
A guided group discussion for generating a list of ideas about a topic and for
eliciting group involvement... Ans✓✓✓ Brainstorming
A way of brainstorming that encourages a group to dig beyond its initial
observation of a problem's cause and uncover deeper causes Ans✓✓✓ Five
Why's
A workgroup needs training on a new regulation, what kind of activity is this type
of training? Ans✓✓✓ Value enable
Activities used to manage a project Ans✓✓✓ - Organizing
- Controlling
- Planning
, All of the tools that Paul uses in his work area are hung from a pegboard on the
wall. Each tool is outlined so that the tool is always returned to the same spot,
and Paul can tell with just a glance if a tool is missing and which tool it is. This is
an example of which Lean ABLE tool? Ans✓✓✓ Visual management
An organizing approach that helps to build and maintain an organized, clean, safe,
and high-performance workplace, 5S+1 is a tool deployed in which ABLE phase?
Ans✓✓✓ Build
Closing phase processes Ans✓✓✓ - Celebrating: recognizes and rewards
performance
- Validating signoff: represents customer acceptance of the deliverable
- Recording experience and knowledge: results in improved performance
Customer corridor tool helps... Ans✓✓✓ Link a project to a strategic business
objective
Customers Ans✓✓✓ Share insights about the intended use of the project
deliverable
EQ is important to an organization for several reasons. Which statements reflect
these reasons? Ans✓✓✓ - Create a motivating and optimistic atmosphere
- The way you achieve results is as important as the results themselves
- EQ can be a tool to help predict job success
- EQ can create a positive climate that enhances productivity and flexibility
"All of our quality efforts must come from an understanding of what our
customers want and expect" is a statement of which QDM principle? Ans✓✓✓
Customers define quality
A diagram used to brainstorm possible causes of a failure or variation and sort the
causes into categories... Ans✓✓✓ Fishbone Diagram
A graph that pictures the degree of variation in a process Ans✓✓✓ Run chart
A graph that pictures the degree to which a process varies around a centerline,
within defined limits of acceptability... Ans✓✓✓ Control chart
A guided group discussion for generating a list of ideas about a topic and for
eliciting group involvement... Ans✓✓✓ Brainstorming
A way of brainstorming that encourages a group to dig beyond its initial
observation of a problem's cause and uncover deeper causes Ans✓✓✓ Five
Why's
A workgroup needs training on a new regulation, what kind of activity is this type
of training? Ans✓✓✓ Value enable
Activities used to manage a project Ans✓✓✓ - Organizing
- Controlling
- Planning
, All of the tools that Paul uses in his work area are hung from a pegboard on the
wall. Each tool is outlined so that the tool is always returned to the same spot,
and Paul can tell with just a glance if a tool is missing and which tool it is. This is
an example of which Lean ABLE tool? Ans✓✓✓ Visual management
An organizing approach that helps to build and maintain an organized, clean, safe,
and high-performance workplace, 5S+1 is a tool deployed in which ABLE phase?
Ans✓✓✓ Build
Closing phase processes Ans✓✓✓ - Celebrating: recognizes and rewards
performance
- Validating signoff: represents customer acceptance of the deliverable
- Recording experience and knowledge: results in improved performance
Customer corridor tool helps... Ans✓✓✓ Link a project to a strategic business
objective
Customers Ans✓✓✓ Share insights about the intended use of the project
deliverable
EQ is important to an organization for several reasons. Which statements reflect
these reasons? Ans✓✓✓ - Create a motivating and optimistic atmosphere
- The way you achieve results is as important as the results themselves
- EQ can be a tool to help predict job success
- EQ can create a positive climate that enhances productivity and flexibility
