QDM - Quality Driven Management questions with
verified answers
1:10:100 Rule: Ans✓✓✓ • $1 spent on doing the job right saves
• $10 on correction and
• $100 on the cost of a failure
5 Leadership Practices Ans✓✓✓ 1. Exemplify
2. Inspire
3. Challenge
4. Empower
5. Encourage (45)
5 M's and 1 P Ans✓✓✓ Spines of the fishbone diagram:
1. Machines
2. Methods
3. Materials
4. Measurements
5. "Mother Nature"
6. Personnel
5 Whys Ans✓✓✓ a way of brainstorming that can help us to dig beyond our first
observation of a problem's cause, and discover deeper causes.
,5S+1 Ans✓✓✓ Helps to streamline processes by making processes easier to
manage and inefficiencies easier to spot. Sustain, Sort, Simplify, Shine,
Standardize, +Safety
5S+1 Tool Ans✓✓✓ Which of these tools might help you maintain an organized,
safe and high-performance way of working?
8 Commonly Recognized Waste: TIM C. WOOD Ans✓✓✓ a. Transportation
b. Inventory
c. Motion
d. Correction
e. Waiting
f. Overproduction
g. Overprocessing
h. Disengagement
A dissatisfied customer with any OpCo stands a ____________ of switching to a
competitor. Ans✓✓✓ 40% chance
ABLE Problem Solving Process Ans✓✓✓ > ASSESS
> BUILD
> LAUNCH
> EVALUATE
Affinity Diagram Ans✓✓✓ A tool for organizing observations, facts, ideas or data
into categories.
,All metrics, whether SQIs or KPIs, or tools such as dashboards or scorecards, help
meet the organization goals. Ans✓✓✓ True
ANOVA Ans✓✓✓ > Analysis of Variance
> Once you have some data, you will need to analyze it to determine what
actually occurred during your experiments. (5)
Applying QDM Summary: Ans✓✓✓ • When you see a problem, fix it.
• When you see something that can be done better, do it.
• Take ownership of work, do it in the best way possible.
ASSESS - Draft the QAT Charter Ans✓✓✓ > Note that the Sponsor will own the
Charter.
> A charter is usually not fully completed at the time the team gets started.
a. Business Case
b. Opportunity Statement
c. Goal Statement
d. Project Scope
e. Project Plan
f. Secure buy-In and Support
ASSESS - Identify potential opportunities TOOLS Ans✓✓✓ a. SQI Scorecard
b. Key Process Indicators
c. Customer Research
, d. VOC Translation
e. Waste Walk
f. Process Map
ASSESS - Identify QAT needs Ans✓✓✓ a. Facilitator
b. Sponsor
c. Access to data
d. Budget
ASSESS - Prepare Kick-Off Plan Ans✓✓✓ a. Gives visibility
b. Shows support
ASSESS - Recruit team members: Ans✓✓✓ a. Facilitator
b. Sponsor
c. Process Owners
d. Internal Customers (no External Customers)
e. Subject Matter Experts
f. Creative Thinker who is not directly involved with the process
g. Suppliers
ASSESS Ans✓✓✓ > ASSESS opportunities to improve the customer experience or
business performance - and focus on one.
> Focus on opportunity and initiating a team are the earliest steps in ABLE.
ASSESS Improvement Opps - Customer Experience Ans✓✓✓ a. Add Value
verified answers
1:10:100 Rule: Ans✓✓✓ • $1 spent on doing the job right saves
• $10 on correction and
• $100 on the cost of a failure
5 Leadership Practices Ans✓✓✓ 1. Exemplify
2. Inspire
3. Challenge
4. Empower
5. Encourage (45)
5 M's and 1 P Ans✓✓✓ Spines of the fishbone diagram:
1. Machines
2. Methods
3. Materials
4. Measurements
5. "Mother Nature"
6. Personnel
5 Whys Ans✓✓✓ a way of brainstorming that can help us to dig beyond our first
observation of a problem's cause, and discover deeper causes.
,5S+1 Ans✓✓✓ Helps to streamline processes by making processes easier to
manage and inefficiencies easier to spot. Sustain, Sort, Simplify, Shine,
Standardize, +Safety
5S+1 Tool Ans✓✓✓ Which of these tools might help you maintain an organized,
safe and high-performance way of working?
8 Commonly Recognized Waste: TIM C. WOOD Ans✓✓✓ a. Transportation
b. Inventory
c. Motion
d. Correction
e. Waiting
f. Overproduction
g. Overprocessing
h. Disengagement
A dissatisfied customer with any OpCo stands a ____________ of switching to a
competitor. Ans✓✓✓ 40% chance
ABLE Problem Solving Process Ans✓✓✓ > ASSESS
> BUILD
> LAUNCH
> EVALUATE
Affinity Diagram Ans✓✓✓ A tool for organizing observations, facts, ideas or data
into categories.
,All metrics, whether SQIs or KPIs, or tools such as dashboards or scorecards, help
meet the organization goals. Ans✓✓✓ True
ANOVA Ans✓✓✓ > Analysis of Variance
> Once you have some data, you will need to analyze it to determine what
actually occurred during your experiments. (5)
Applying QDM Summary: Ans✓✓✓ • When you see a problem, fix it.
• When you see something that can be done better, do it.
• Take ownership of work, do it in the best way possible.
ASSESS - Draft the QAT Charter Ans✓✓✓ > Note that the Sponsor will own the
Charter.
> A charter is usually not fully completed at the time the team gets started.
a. Business Case
b. Opportunity Statement
c. Goal Statement
d. Project Scope
e. Project Plan
f. Secure buy-In and Support
ASSESS - Identify potential opportunities TOOLS Ans✓✓✓ a. SQI Scorecard
b. Key Process Indicators
c. Customer Research
, d. VOC Translation
e. Waste Walk
f. Process Map
ASSESS - Identify QAT needs Ans✓✓✓ a. Facilitator
b. Sponsor
c. Access to data
d. Budget
ASSESS - Prepare Kick-Off Plan Ans✓✓✓ a. Gives visibility
b. Shows support
ASSESS - Recruit team members: Ans✓✓✓ a. Facilitator
b. Sponsor
c. Process Owners
d. Internal Customers (no External Customers)
e. Subject Matter Experts
f. Creative Thinker who is not directly involved with the process
g. Suppliers
ASSESS Ans✓✓✓ > ASSESS opportunities to improve the customer experience or
business performance - and focus on one.
> Focus on opportunity and initiating a team are the earliest steps in ABLE.
ASSESS Improvement Opps - Customer Experience Ans✓✓✓ a. Add Value
