BA105 Exam 1 Questions with Complete Solutions
/. A(n) ____________________ or information worker is one who generates, processes,
and exchanges
information. - Answer-knowledge
/.The person with whom the message originates is known as the - Answer-sender
/.The process of converting an idea into words or gestures that will convey meaning is
called
____________________. - Answer-encoding
/.The medium over which a message is physically transmitted, such as e-mail, cell
phone, or spoken word,
is called the ____________________. - Answer-channel
/.In the communication process, the individual for whom the message is intended is the
- Answer-receiver
/.The verbal and nonverbal responses of the receiver create ____________________,
which helps the
sender know that the message was received and understood. - Answer-feedback
/.____________________ occurs when people interpret the meanings of words
differently - Answer-bypassing
/.. The three primary functions of business communication are to inform, to persuade,
and to promote
____________________. - Answer-goodwill
/.Policies, procedures, directives, job plans, and mission goals flow
____________________ from
managers to employees. - Answer-downward
/.Feedback from employees to management forms the ____________________ flow of
communication in
most organizations. - Answer-upward
/.The ____________________ is an informal channel of communication that carries
organizationally
relevant gossip and functions through social relationships - Answer-grapevine
, /.____________________ skills, such as the ability to use Microsoft Word or to prepare
an income
statement, refer to the technical skills in your field. - Answer-hard
/.____________________ skills include competencies such as listening proficiency,
nonverbal behavior,
and etiquette expertise - Answer-soft
/.In Tuckman's team growth model, during the ____________________ stage of team
development,
individuals get to know each other and search for similarities as they attempt to bond -
Answer-forming
/.During the ____________________ stage of team development, tension subsides,
roles are clarified, and
information begins to flow among members - Answer-norming
/.____________________ describes faulty decision-making processes by team
members who are overly
eager to agree with one another - Answer-groupthink
/.Teams may reach a decision by ____________________, which requires that
discussion continues until
all members have aired their opinions and, ultimately, agree - Answer-consensus
/.One of the simplest collaboration tools is ____________________ (also called
teleconferencing) in which
one or more people in a work area use an enhanced speakerphone to confer with
others by telephone - Answer-audioconferencing
/.. ____________________ listening enables you to judge and evaluate what you are
hearing - Answer-critical
/.Use ____________________ time, the extra time you have between the speaker's
ideas, to review what
the speaker is saying. - Answer-lag
/.____________________ communication includes all unwritten and unspoken
messages, both internal and
unintentional. Examples include eye contact, facial expressions, body movements,
space, time, distance,
and appearance - Answer-nonverbal
/.____________________ is more about attitude than about formal rules of behavior
and can give you a
competitive edge in today's workplace - Answer-etiquette
/. A(n) ____________________ or information worker is one who generates, processes,
and exchanges
information. - Answer-knowledge
/.The person with whom the message originates is known as the - Answer-sender
/.The process of converting an idea into words or gestures that will convey meaning is
called
____________________. - Answer-encoding
/.The medium over which a message is physically transmitted, such as e-mail, cell
phone, or spoken word,
is called the ____________________. - Answer-channel
/.In the communication process, the individual for whom the message is intended is the
- Answer-receiver
/.The verbal and nonverbal responses of the receiver create ____________________,
which helps the
sender know that the message was received and understood. - Answer-feedback
/.____________________ occurs when people interpret the meanings of words
differently - Answer-bypassing
/.. The three primary functions of business communication are to inform, to persuade,
and to promote
____________________. - Answer-goodwill
/.Policies, procedures, directives, job plans, and mission goals flow
____________________ from
managers to employees. - Answer-downward
/.Feedback from employees to management forms the ____________________ flow of
communication in
most organizations. - Answer-upward
/.The ____________________ is an informal channel of communication that carries
organizationally
relevant gossip and functions through social relationships - Answer-grapevine
, /.____________________ skills, such as the ability to use Microsoft Word or to prepare
an income
statement, refer to the technical skills in your field. - Answer-hard
/.____________________ skills include competencies such as listening proficiency,
nonverbal behavior,
and etiquette expertise - Answer-soft
/.In Tuckman's team growth model, during the ____________________ stage of team
development,
individuals get to know each other and search for similarities as they attempt to bond -
Answer-forming
/.During the ____________________ stage of team development, tension subsides,
roles are clarified, and
information begins to flow among members - Answer-norming
/.____________________ describes faulty decision-making processes by team
members who are overly
eager to agree with one another - Answer-groupthink
/.Teams may reach a decision by ____________________, which requires that
discussion continues until
all members have aired their opinions and, ultimately, agree - Answer-consensus
/.One of the simplest collaboration tools is ____________________ (also called
teleconferencing) in which
one or more people in a work area use an enhanced speakerphone to confer with
others by telephone - Answer-audioconferencing
/.. ____________________ listening enables you to judge and evaluate what you are
hearing - Answer-critical
/.Use ____________________ time, the extra time you have between the speaker's
ideas, to review what
the speaker is saying. - Answer-lag
/.____________________ communication includes all unwritten and unspoken
messages, both internal and
unintentional. Examples include eye contact, facial expressions, body movements,
space, time, distance,
and appearance - Answer-nonverbal
/.____________________ is more about attitude than about formal rules of behavior
and can give you a
competitive edge in today's workplace - Answer-etiquette
