ASSIGNMENT 1, SEMESTER 1
Read the Netcare case study thoroughly to answer the questions that follow. All the
questions are based on the case study. Please ensure that you read the questions
carefully before you commence answering. In addition, please take the mark allocation
of each question into consideration when answering the questions.
Please use your own words, understanding and interpretation of the theory and
application thereof to the case.
PLEASE NOTE
No emailed submissions will be accepted.
No late submissions will be accepted.
Netcare
Netcare Limited is a South African investment holding company. They operate through several subsidiaries.
Netcare offers a unique and comprehensive range of private healthcare services and products across the
healthcare spectrum, throughout South Africa. The Netcare Group invests in growing and continually
improving their capabilities and capacity, and in partnering with the public sector in South Africa, to support
the effectiveness of the national healthcare systems in which they operate. Netcare’s continuous investment
in the latest medical technologies and high-level professional expertise and its commitment to caring for
patients, make them a leading healthcare provider.
The company’s ordinary shares have been listed on the Johannesburg Stock Exchange in South Africa
since December 1996, when the company operated four hospitals. Currently, the company has 51
hospitals, two public–private partnership hospitals, 10 605 registered hospital beds, 422 theatres, 10 cancer
care centres, 63 renal dialysis units with 860 dialysis stations, 95 primary healthcare centres, 15 Medicross
, day theatres, 79 Netcare 911 emergency sites, 7 training campuses, 21 763 employees, and 12 mental
health and psychiatric clinics with 841 beds.
In South Africa, Netcare operates the largest private hospital, primary healthcare, emergency medical
services and renal care networks. In addition to its world-class hospital services, the Group offers primary
healthcare, sub-acute care, day surgery, occupational health and employee wellness services
through Medicross, emergency medical services through Netcare 911, renal dialysis through National
Renal Care and mental health and psychiatric services through Akeso. Netcare also has the distinction of
being a leading private trainer of emergency medical and nursing personnel in the country.
Netcare’s core purpose is to provide the best and safest patient care. Their vision is to:
• develop and implement solutions to provide quality healthcare by inspiring their people,
encouraging innovation and optimising their operations to deliver value for all stakeholders;
• strive for consistent and excellent patient care delivered by people who are passionate about the
sanctity of life, personal respect and dignity;
• grow their investments in people, infrastructure and technology and develop lasting relationships
with healthcare professionals; and
• be a leading corporate citizen, proud of their heritage and what they contribute to society.
Netcare’s core value is care. They care about the dignity of their patients and all members of the Netcare
family. They care about the participation of their people and partners in everything that they do. They care
about truth in all their actions. They engage everyone with empathy and respond with acts of compassion in
all their interactions with patients and their families.
To attain the core purpose, Netcare’s strategy responds decisively to the changing healthcare environment
and will create sustainable competitive advantage for the Group. It reinvents how they deliver health and
care, moving away from the siloed and episodic approach typical of traditional healthcare provision. It will
enable them to provide seamless and integrated services across all their platforms, enabled by digitisation
and informed by rich data. As they accelerate its implementation over the medium term (three to five years),
they expect to achieve a care offering that is highly differentiated in South Africa, driving above market
growth, and earning enhanced returns for the Group. These are the outcomes against which all our strategic
initiatives are evaluated and measured. This process is illustrated on the next page:
Read the Netcare case study thoroughly to answer the questions that follow. All the
questions are based on the case study. Please ensure that you read the questions
carefully before you commence answering. In addition, please take the mark allocation
of each question into consideration when answering the questions.
Please use your own words, understanding and interpretation of the theory and
application thereof to the case.
PLEASE NOTE
No emailed submissions will be accepted.
No late submissions will be accepted.
Netcare
Netcare Limited is a South African investment holding company. They operate through several subsidiaries.
Netcare offers a unique and comprehensive range of private healthcare services and products across the
healthcare spectrum, throughout South Africa. The Netcare Group invests in growing and continually
improving their capabilities and capacity, and in partnering with the public sector in South Africa, to support
the effectiveness of the national healthcare systems in which they operate. Netcare’s continuous investment
in the latest medical technologies and high-level professional expertise and its commitment to caring for
patients, make them a leading healthcare provider.
The company’s ordinary shares have been listed on the Johannesburg Stock Exchange in South Africa
since December 1996, when the company operated four hospitals. Currently, the company has 51
hospitals, two public–private partnership hospitals, 10 605 registered hospital beds, 422 theatres, 10 cancer
care centres, 63 renal dialysis units with 860 dialysis stations, 95 primary healthcare centres, 15 Medicross
, day theatres, 79 Netcare 911 emergency sites, 7 training campuses, 21 763 employees, and 12 mental
health and psychiatric clinics with 841 beds.
In South Africa, Netcare operates the largest private hospital, primary healthcare, emergency medical
services and renal care networks. In addition to its world-class hospital services, the Group offers primary
healthcare, sub-acute care, day surgery, occupational health and employee wellness services
through Medicross, emergency medical services through Netcare 911, renal dialysis through National
Renal Care and mental health and psychiatric services through Akeso. Netcare also has the distinction of
being a leading private trainer of emergency medical and nursing personnel in the country.
Netcare’s core purpose is to provide the best and safest patient care. Their vision is to:
• develop and implement solutions to provide quality healthcare by inspiring their people,
encouraging innovation and optimising their operations to deliver value for all stakeholders;
• strive for consistent and excellent patient care delivered by people who are passionate about the
sanctity of life, personal respect and dignity;
• grow their investments in people, infrastructure and technology and develop lasting relationships
with healthcare professionals; and
• be a leading corporate citizen, proud of their heritage and what they contribute to society.
Netcare’s core value is care. They care about the dignity of their patients and all members of the Netcare
family. They care about the participation of their people and partners in everything that they do. They care
about truth in all their actions. They engage everyone with empathy and respond with acts of compassion in
all their interactions with patients and their families.
To attain the core purpose, Netcare’s strategy responds decisively to the changing healthcare environment
and will create sustainable competitive advantage for the Group. It reinvents how they deliver health and
care, moving away from the siloed and episodic approach typical of traditional healthcare provision. It will
enable them to provide seamless and integrated services across all their platforms, enabled by digitisation
and informed by rich data. As they accelerate its implementation over the medium term (three to five years),
they expect to achieve a care offering that is highly differentiated in South Africa, driving above market
growth, and earning enhanced returns for the Group. These are the outcomes against which all our strategic
initiatives are evaluated and measured. This process is illustrated on the next page:
