WGU C215 STUDY GUIDE – FINAL /
ACTUAL TEST QUESTIONS WITH
DETAILED VERIFIED ANSWERS /
ALREADY GRADED A+
Total Quality Management (TQM) Philosophy - ans1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ansBasic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma - ansA disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification limit)
in any process - from manufacturing to transactional and from product to service.
Design Capacity - ansThe theoretical maximum output of a system in a given period under
ideal conditions.
Location Analysis - ansproximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - ansA type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - ansA type of process used to produce a small number of products in groups
or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - ansA type of process used to make a one-at-a-time product exactly to
customer specifications.
■ Most custom and lowest volume
Continuous Processes - ansA type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ansLongest task in the process.
Flexible Manufacturing System (FMS) - ansA type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - ansA technique for monitoring the flow of jobs between work centers.
Value-Added - ansThe net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - ansLayouts that combine characteristics of process and product layouts.
, WGU C215 STUDY GUIDE – FINAL /
ACTUAL TEST QUESTIONS WITH
DETAILED VERIFIED ANSWERS /
ALREADY GRADED A+
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ansTable that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - ansThe shortest distance between two locations using north-south and
east-west movements.
From-To Matrix - ansTable that gives the number of trips or units of product moved between
any pair of departments.
Block Plan - ansSchematic showing the placement of resources in a facility.
Mean Observed Times - ansThe average of the observation times for each of the work
elements.
Normal Time - ansThe mean observed time multiplied by the performance rating factor by
the frequency of occurrence.
Standard Time - ansThe length of time it should take a qualified worker using appropriate
process and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
Just-in-Time (JIT) - ansA philosophy designed to achieve high-volume production through
elimination of waste and continuous improvement. Based on a "pull" system rather than a
"push" system. The three elements are just-in-time manufacturing, total quality management,
and respect for people.
Kanban card - ansA card that specifies the exact quantity of product that needs to be
produced.
Tier One Suppliers - ansSupplies materials or services directly to the processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - ansDirectly supplies materials or services to a tier-one supplier in the
supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - ansDirectly supplies materials or services to a tier two supplier in the
supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - ansDetermines the labor and machine resources
needed to fill the open and planned orders generated by the MRP.
ACTUAL TEST QUESTIONS WITH
DETAILED VERIFIED ANSWERS /
ALREADY GRADED A+
Total Quality Management (TQM) Philosophy - ans1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ansBasic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities.
Six Sigma - ansA disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest specification limit)
in any process - from manufacturing to transactional and from product to service.
Design Capacity - ansThe theoretical maximum output of a system in a given period under
ideal conditions.
Location Analysis - ansproximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - ansA type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - ansA type of process used to produce a small number of products in groups
or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - ansA type of process used to make a one-at-a-time product exactly to
customer specifications.
■ Most custom and lowest volume
Continuous Processes - ansA type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ansLongest task in the process.
Flexible Manufacturing System (FMS) - ansA type of automated system that combines the
flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - ansA technique for monitoring the flow of jobs between work centers.
Value-Added - ansThe net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - ansLayouts that combine characteristics of process and product layouts.
, WGU C215 STUDY GUIDE – FINAL /
ACTUAL TEST QUESTIONS WITH
DETAILED VERIFIED ANSWERS /
ALREADY GRADED A+
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ansTable that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - ansThe shortest distance between two locations using north-south and
east-west movements.
From-To Matrix - ansTable that gives the number of trips or units of product moved between
any pair of departments.
Block Plan - ansSchematic showing the placement of resources in a facility.
Mean Observed Times - ansThe average of the observation times for each of the work
elements.
Normal Time - ansThe mean observed time multiplied by the performance rating factor by
the frequency of occurrence.
Standard Time - ansThe length of time it should take a qualified worker using appropriate
process and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
Just-in-Time (JIT) - ansA philosophy designed to achieve high-volume production through
elimination of waste and continuous improvement. Based on a "pull" system rather than a
"push" system. The three elements are just-in-time manufacturing, total quality management,
and respect for people.
Kanban card - ansA card that specifies the exact quantity of product that needs to be
produced.
Tier One Suppliers - ansSupplies materials or services directly to the processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - ansDirectly supplies materials or services to a tier-one supplier in the
supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - ansDirectly supplies materials or services to a tier two supplier in the
supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - ansDetermines the labor and machine resources
needed to fill the open and planned orders generated by the MRP.
