ASAP PACE Certificate 2025/2026 Exam
Questions and Detailed Answers | Get it
100% Correct Answers
Convergent thinking - 🧠ANSWER ✔✔Relies on reason and logic to find the
one best answer to a question
Divergent thinking - 🧠ANSWER ✔✔Focuses on producing a broad variety
of ideas
interpersonal communication - 🧠ANSWER ✔✔the exchange of thoughts,
feelings, and beliefs between two or more people
Why do we communicate interpersonally? - 🧠ANSWER ✔✔Share and
collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication - 🧠ANSWER ✔✔verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication - 🧠ANSWER ✔✔1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
night?"
Critical communication: a higher level of importance, having a phone call
with a project owner about a status update.
2
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STATEMENT. ALL RIGHTS RESERVED
,Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of
intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
Crucial Communication Components - 🧠ANSWER ✔✔Opposing opinions,
high stakes, strong emotions
Communication Cycle - 🧠ANSWER ✔✔Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication - 🧠ANSWER ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, components of communication - 🧠ANSWER ✔✔Words - 10% importance,
but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
Word Choice (% of meaning) - 🧠ANSWER ✔✔10%
Tone of Voice (% of meaning) - 🧠ANSWER ✔✔35%
Body Language (% of meaning) - 🧠ANSWER ✔✔55%
Word Choice - 🧠ANSWER ✔✔Choose words wisely. Words to avoid are:
Vague words, unclear words, buzzwords, jargon, obscure, too many words.
Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
4
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
Questions and Detailed Answers | Get it
100% Correct Answers
Convergent thinking - 🧠ANSWER ✔✔Relies on reason and logic to find the
one best answer to a question
Divergent thinking - 🧠ANSWER ✔✔Focuses on producing a broad variety
of ideas
interpersonal communication - 🧠ANSWER ✔✔the exchange of thoughts,
feelings, and beliefs between two or more people
Why do we communicate interpersonally? - 🧠ANSWER ✔✔Share and
collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,Establish and maintain relationships.
Collaborate and achieve goals.
Types of communication - 🧠ANSWER ✔✔verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication - 🧠ANSWER ✔✔1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
night?"
Critical communication: a higher level of importance, having a phone call
with a project owner about a status update.
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
,Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of
intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
Crucial Communication Components - 🧠ANSWER ✔✔Opposing opinions,
high stakes, strong emotions
Communication Cycle - 🧠ANSWER ✔✔Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication - 🧠ANSWER ✔✔1. Word Choice
2. Tone of Voice
3. Body Language
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, components of communication - 🧠ANSWER ✔✔Words - 10% importance,
but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
Word Choice (% of meaning) - 🧠ANSWER ✔✔10%
Tone of Voice (% of meaning) - 🧠ANSWER ✔✔35%
Body Language (% of meaning) - 🧠ANSWER ✔✔55%
Word Choice - 🧠ANSWER ✔✔Choose words wisely. Words to avoid are:
Vague words, unclear words, buzzwords, jargon, obscure, too many words.
Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
4
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
