Effective Communication Exam
Questions and Complete Solutions
Graded A+
Basic Levels of Communications:
Intrapersonal communication - Answer: occurs within an individual. "self-talk"
internal conversation, thinking thoughts, but not externalizing them.
Basic Levels of Communications:
interpersonal communication - Answer: occurs one-on-one with another individual. used when
nurse obtains psychosocial history from a client or when listening to a client discuss his feelings
Basic Levels of Communications:
small-group communication - Answer: occurs between 2 or more people in a small group.
allows the nurse to discuss a change in client's behavior with the health care team or discuss
concerns with clients during a group therapy session.
Basic Levels of Communications:
Public Communication - Answer: occurs within large groups of people. commonly occurs during
educational endeavors where the nurse is teaching a large group of individuals. "nurse teaching
about suicide prevention in a high school"
Basic Levels of Communications:
Transpersonal communication - Answer: address an individual's spiritual needs and provides
interventions to meet those needs. In nursing, it's used when the nurse assists the client with
meditation as a means of relaxation.
Verbal Communication:
, Vocabulary - Answer: words that are used to communicate written or spoken.
limited vocab or speaking different language can make it difficult for client/nurse
communications. Duh!
Verbal Communication:
Denotative/ connotative meaning - Answer: when communicating, participants share meanings.
words that have multiple meanings can cause miscommunication if they are interpreted
differently.
Verbal Communication:
Clarity/ brevity - Answer: shortest, simplest communication is usually most effective.
clients may have difficulty understanding communication that is long and complex.
Verbal Communication:
Timing/relevance - Answer: knowing when to communicate allows the receiver to be more
attentive to the message.
communicating when in pain or distracted will make it difficult for the nurse to convey the
message
Verbal Communication:
pacing - Answer: rate of speech can communicate a meaning to the receiver.
speaking rapidly can communicate the impression that the nurse is in a rush and does not have
time for the client.
Verbal Communication:
Intonation - Answer: tone of voice can communicate variety of feelings.
nurse can communicate feelings, such as acceptance, judgement, and dislike through tone of
voice.
Questions and Complete Solutions
Graded A+
Basic Levels of Communications:
Intrapersonal communication - Answer: occurs within an individual. "self-talk"
internal conversation, thinking thoughts, but not externalizing them.
Basic Levels of Communications:
interpersonal communication - Answer: occurs one-on-one with another individual. used when
nurse obtains psychosocial history from a client or when listening to a client discuss his feelings
Basic Levels of Communications:
small-group communication - Answer: occurs between 2 or more people in a small group.
allows the nurse to discuss a change in client's behavior with the health care team or discuss
concerns with clients during a group therapy session.
Basic Levels of Communications:
Public Communication - Answer: occurs within large groups of people. commonly occurs during
educational endeavors where the nurse is teaching a large group of individuals. "nurse teaching
about suicide prevention in a high school"
Basic Levels of Communications:
Transpersonal communication - Answer: address an individual's spiritual needs and provides
interventions to meet those needs. In nursing, it's used when the nurse assists the client with
meditation as a means of relaxation.
Verbal Communication:
, Vocabulary - Answer: words that are used to communicate written or spoken.
limited vocab or speaking different language can make it difficult for client/nurse
communications. Duh!
Verbal Communication:
Denotative/ connotative meaning - Answer: when communicating, participants share meanings.
words that have multiple meanings can cause miscommunication if they are interpreted
differently.
Verbal Communication:
Clarity/ brevity - Answer: shortest, simplest communication is usually most effective.
clients may have difficulty understanding communication that is long and complex.
Verbal Communication:
Timing/relevance - Answer: knowing when to communicate allows the receiver to be more
attentive to the message.
communicating when in pain or distracted will make it difficult for the nurse to convey the
message
Verbal Communication:
pacing - Answer: rate of speech can communicate a meaning to the receiver.
speaking rapidly can communicate the impression that the nurse is in a rush and does not have
time for the client.
Verbal Communication:
Intonation - Answer: tone of voice can communicate variety of feelings.
nurse can communicate feelings, such as acceptance, judgement, and dislike through tone of
voice.
