Cedarville MGMT Exam 1
kinds of managers - ANSWER-top managers, middle managers, first-line managers,
team leaders
top managers - ANSWER-definition: responsible for the overall direction of the
organization
responsibilities: change, commitment, culture, environment
examples: CEO, CFO, vice president
middle managers - ANSWER-definition: set objectives consistent with top
management's goals, plan and implement strategies to achieve goals
responsibilities: resources, objectives, coordination, subunit performance, strategy
implementation
examples: GM, plant manager, regional manager
first-line managers - ANSWER-definition: training and supervising the performance of
non-managerial employees
responsibilities: non-managerial worker supervision, teaching and training, scheduling,
facilitation
examples: office manager, shift supervisor, department manager
management - ANSWER-getting work done through others efficiently and effectively
efficiency - ANSWER-getting work done with a minimum of effort, expense, or waste
effectiveness - ANSWER-accomplishing tasks that help fulfill organizational objectives
four functions of management - ANSWER-planning, organizing, leading, controlling
planning - ANSWER-determining organizational goals and a means for achieving them
organizing - ANSWER-deciding where decisions will be made, who will do what jobs
and tasks, and who will work for whom
leading - ANSWER-inspiring and motivating workers to work hard to achieve
organizational goals
controlling - ANSWER-monitoring progress toward goal achievement and taking
corrective action when needed
team leaders - ANSWER-definition: facilitate team activities toward goal
accomplishment
, responsibilities: facilitation, external relationships, internal relationships
examples: team leader, team contact, group facilitator
managerial roles - ANSWER-interpersonal, informational, decisional
interpersonal roles - ANSWER-figurehead: managers perform ceremonial duties such
as greeting visitors, speaking at the opening or representing the company
leader: managers motivate and encourage workers to accomplish organizational
objectives liaison: managers deal with people outside their units
informational roles - ANSWER-monitor: managers scan their environment for info,
actively contact others for info, receive unsolicited info
disseminator: share info with others within the company
spokesperson: share info with others outside company
decisional roles - ANSWER-entrepreneur: managers adapt themselves and workers to
change
disturbance handler: managers respond to problems immediately
resource allocator: managers decide from whom and how much resources they get
negotiator: managers negotiate schedules, employee raises, etc.
external environments - ANSWER-forces and events outside a company that have a
potential to influence or affect it
environmental change - ANSWER-the rate at which a company's general and specific
environments change
stable environments - ANSWER-an environment in which the rate of change is slow
dynamic environment - ANSWER-an environment in which the rate of change is fast
punctuated equilibrium theory - ANSWER-companies go through long periods of
stability followed by short periods of dynamic change and then a new equilibrium
environmental complexity - ANSWER-number and intensity of external factors in the
environment that affect the organization
simple environments - ANSWER-few environmental factors
complex environments - ANSWER-many environmental factors
resource scarcity - ANSWER-how much critical resources in an organization's external
environment
uncertainty - ANSWER-extent to which managers can understand or predict which
environmental changes and trends will affect their businesses
kinds of managers - ANSWER-top managers, middle managers, first-line managers,
team leaders
top managers - ANSWER-definition: responsible for the overall direction of the
organization
responsibilities: change, commitment, culture, environment
examples: CEO, CFO, vice president
middle managers - ANSWER-definition: set objectives consistent with top
management's goals, plan and implement strategies to achieve goals
responsibilities: resources, objectives, coordination, subunit performance, strategy
implementation
examples: GM, plant manager, regional manager
first-line managers - ANSWER-definition: training and supervising the performance of
non-managerial employees
responsibilities: non-managerial worker supervision, teaching and training, scheduling,
facilitation
examples: office manager, shift supervisor, department manager
management - ANSWER-getting work done through others efficiently and effectively
efficiency - ANSWER-getting work done with a minimum of effort, expense, or waste
effectiveness - ANSWER-accomplishing tasks that help fulfill organizational objectives
four functions of management - ANSWER-planning, organizing, leading, controlling
planning - ANSWER-determining organizational goals and a means for achieving them
organizing - ANSWER-deciding where decisions will be made, who will do what jobs
and tasks, and who will work for whom
leading - ANSWER-inspiring and motivating workers to work hard to achieve
organizational goals
controlling - ANSWER-monitoring progress toward goal achievement and taking
corrective action when needed
team leaders - ANSWER-definition: facilitate team activities toward goal
accomplishment
, responsibilities: facilitation, external relationships, internal relationships
examples: team leader, team contact, group facilitator
managerial roles - ANSWER-interpersonal, informational, decisional
interpersonal roles - ANSWER-figurehead: managers perform ceremonial duties such
as greeting visitors, speaking at the opening or representing the company
leader: managers motivate and encourage workers to accomplish organizational
objectives liaison: managers deal with people outside their units
informational roles - ANSWER-monitor: managers scan their environment for info,
actively contact others for info, receive unsolicited info
disseminator: share info with others within the company
spokesperson: share info with others outside company
decisional roles - ANSWER-entrepreneur: managers adapt themselves and workers to
change
disturbance handler: managers respond to problems immediately
resource allocator: managers decide from whom and how much resources they get
negotiator: managers negotiate schedules, employee raises, etc.
external environments - ANSWER-forces and events outside a company that have a
potential to influence or affect it
environmental change - ANSWER-the rate at which a company's general and specific
environments change
stable environments - ANSWER-an environment in which the rate of change is slow
dynamic environment - ANSWER-an environment in which the rate of change is fast
punctuated equilibrium theory - ANSWER-companies go through long periods of
stability followed by short periods of dynamic change and then a new equilibrium
environmental complexity - ANSWER-number and intensity of external factors in the
environment that affect the organization
simple environments - ANSWER-few environmental factors
complex environments - ANSWER-many environmental factors
resource scarcity - ANSWER-how much critical resources in an organization's external
environment
uncertainty - ANSWER-extent to which managers can understand or predict which
environmental changes and trends will affect their businesses
