NAHQ CPHQ QUESTIONS WITH COMPLETE ANSWERS

9-The primary reason healthcare organizations use benchmarking is to
A. comply with accreditation standards.
B. improve performance.
C. decrease risk to the organization.
D. provide risk adjustment.


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, B. improve performance.**********




7- The relationship between patient satisfaction and hours per patient day on a medical
unit was found to be (r = 0.60, p < 0.05). What is the correlation between these two
values?
A.
0.05
B.
0.36
C.
0.55
D.
0.60


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EXPLANATIONS:
A. See explanation D.
B. See explanation D.
C. See explanation D.
D. The correlation coefficient (r) is an index that ranges from -1.0 to 1.0 and
reflects the extent of a linear relationship between two data sets. The
correlation coefficient is 0.60.




10- A Failure Mode and Effects Analysis (FMEA) is performed
A.
to immediately investigate an incident that occurred.
B.
as a preventative measure before an incident occurs.
C.

,if the severity of an incident led to a patient death.
D.
when there is a chance of an incident reoccurring.


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EXPLANATIONS:
A. The FMEA process is performed before an incident occurs.
B. The FMEA process is a proactive, systematic method of identifying and
preventing incidents from occurring.
C. The FMEA process examines severity, but before an incident or a death
occurs.
D. The FMEA process examines the likelihood of occurrence, but before an
incident occurs.




47- Clinical decision support systems can best support medication safety by alerting
prescribers to
A.
patient compliance and allergies.
B.
the need for dose adjustments and patient weight changes.
C.
drug interactions and patient weight changes.
D.
allergies and drug interactions.


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EXPLANATIONS:
A. Patient compliance is not part of a support system.
B. Dose adjustment and weight change alerts may be programmed, but are
not the primary purpose of the system.
C. Patient weight change alerts may be programmed, but are not the primary
purpose of the system.
D. A clinical decision support system involves a computerized medication

, management system that allows medication alerts to be programmed
(including allergies and drug interactions).




45- A Quality Council has created a Patient Safety Council. The council is concerned that
staff may see this as another program that has been added to their busy schedules that
will eventually go away. The best way for the organization to establish patient safety as
an ongoing part of the organization's culture is to
A.
display the number of incident reports monthly with lessons learned.
B.
identify the patient safety goals and how they will be monitored.
C.
make patient safety a part of the employees' job descriptions.
D.
include a presentation on patient safety in employee orientation.


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EXPLANATIONS:
A. Sharing risk data may help develop a patient safety program, but it will not
change the culture of an organization.
B. Identifying and monitoring goals is a necessary part of a patient safety
program, but will not change the culture of an organization.
C. Including patient safety in the job description provides a mechanism to
hold employees accountable.
D. Providing presentations on patient safety may be helpful, but is not the
best way to change the culture of an organization




6-The concept of organizational responsibility is most important to the field of
healthcare quality because it holds the organization responsible for
A. maintaining confidentiality of all documents.