NSG 251 Study Questions 2025 Latest and
Verified Answers
what does a nurse listen for?
- content themes
- communication patterns
- discrepancies
- feelings
- verbal and nonverbal cues
- patient's preferred representational system (auditory, visual, tactile)
- nurse's inner responses
listening responses
- minimal cues/leads (nodding, "go on," "mm")
- clarification: brief question or request for validation
- restatement: may cue patient to possibility of inaccurate assertion ("let me see if I have
this right...")
- paraphrasing: put into your own words and check to see if you interpreted correctly
- reflection: focus on emotional part of patient's message
- summarization
- silence: allow patient time to think
- touch
mirroring communication patterns
,start where patient is and mirror the patient's communication style
- accept their way of communicating without judgement
- take time to establish rapport
- gently set limits on what is open for discussion
verbal responses
- matching responses
- plain language
- focusing on most relevant topics
- presenting reality (show alternative way to interpret situation)
- give feedback
- validation
other forms of communication
- touch
- metaphors
- humor
- technology
professional communication style
warmth, trustworthiness, respect, and therapeutic communication skill
metacommunication
describes all factors that influence how the message is perceived
- emotional meanings communicated through body language
- verbal factors- culture, native language, gender, vocal pitch
- nonverbal factors- body language, culture, gender, appearance
denotation
generalized meaning assigned to a word
, connotation
personalized meaning to a word
verbal styles of communication
- use a moderate pitch and tone in vocalization (paralanguage)
- vary your vocalization
- encourage patient involvement
- validate patient's worth
- advocate
- provide info appropriately
communication accommodation theory
convergence: adapt speech, vocal patterns, dialect, word choice, and gestures to accommodate
others
- increases effectiveness of communication
divergence: choosing a different style of communication
interpersonal competence
consideration of cognitive, behavioral, and cultural factors that can influence communication
social cognitive competence
ability to interpret from the point of view of another person
message competency
ability to use verbal and nonverbal communication strategically to meet the goals of
the interaction
style factors that influence relationships
- slang
- medical jargon
- roles and responsiveness of participants
Verified Answers
what does a nurse listen for?
- content themes
- communication patterns
- discrepancies
- feelings
- verbal and nonverbal cues
- patient's preferred representational system (auditory, visual, tactile)
- nurse's inner responses
listening responses
- minimal cues/leads (nodding, "go on," "mm")
- clarification: brief question or request for validation
- restatement: may cue patient to possibility of inaccurate assertion ("let me see if I have
this right...")
- paraphrasing: put into your own words and check to see if you interpreted correctly
- reflection: focus on emotional part of patient's message
- summarization
- silence: allow patient time to think
- touch
mirroring communication patterns
,start where patient is and mirror the patient's communication style
- accept their way of communicating without judgement
- take time to establish rapport
- gently set limits on what is open for discussion
verbal responses
- matching responses
- plain language
- focusing on most relevant topics
- presenting reality (show alternative way to interpret situation)
- give feedback
- validation
other forms of communication
- touch
- metaphors
- humor
- technology
professional communication style
warmth, trustworthiness, respect, and therapeutic communication skill
metacommunication
describes all factors that influence how the message is perceived
- emotional meanings communicated through body language
- verbal factors- culture, native language, gender, vocal pitch
- nonverbal factors- body language, culture, gender, appearance
denotation
generalized meaning assigned to a word
, connotation
personalized meaning to a word
verbal styles of communication
- use a moderate pitch and tone in vocalization (paralanguage)
- vary your vocalization
- encourage patient involvement
- validate patient's worth
- advocate
- provide info appropriately
communication accommodation theory
convergence: adapt speech, vocal patterns, dialect, word choice, and gestures to accommodate
others
- increases effectiveness of communication
divergence: choosing a different style of communication
interpersonal competence
consideration of cognitive, behavioral, and cultural factors that can influence communication
social cognitive competence
ability to interpret from the point of view of another person
message competency
ability to use verbal and nonverbal communication strategically to meet the goals of
the interaction
style factors that influence relationships
- slang
- medical jargon
- roles and responsiveness of participants
