NSG 251 Final Exam Questions and Verified Answers
covert conflict
differences that are not discussed and remain hidden
overt conflict
observable in the patient's behavior and expressed verbally
interpersonal conflict
conflict that occurs between two or more individuals
intrapersonal conflict
conflict that occurs within an individual
assertive responses
responds as an equal to others and aims to be open in expressing their wishes, thoughts
and feelings
-ex: "I completely understand what you're saying but I have to disagree."
nonassertive response
failing to stand up for oneself, or standing up in an ineffectual manner that one's rights
are easily violated
-allow others to choose for them
-ex: "I don't really want to go, but if it makes you more comfortable, I can."
aggressive response
, -expressing your feelings and opinions strongly without regarding
others -ex: shouting, commanding, blaming
-keep calm and don't be manipulated by the patient's anger
-try to set limits
-maintain eye contact with the patient and listen
-try to understand the event that triggered the outburst
how might you respond to an angry patient?
-Genuineness
-Acceptance
-Nonjudgment
-Authenticity
-Empathy
-Respect
-Professional boundaries
-unconditional positive regard
characteristics of therapeutic responses
clarification
-brief question or request for validation
-ex: "You mentioned that you had a rough childhood. Can you tell me more about your home
life growing up?"
restatement
-may cue the patient to a possibility of an inaccurate assertion -
ex: "Let me see if I have this right..." or "Are you saying..."
paraphrasing
-Nurse puts patient's message into nurse's own words and checks to see if the nurse has
interpreted correctly
covert conflict
differences that are not discussed and remain hidden
overt conflict
observable in the patient's behavior and expressed verbally
interpersonal conflict
conflict that occurs between two or more individuals
intrapersonal conflict
conflict that occurs within an individual
assertive responses
responds as an equal to others and aims to be open in expressing their wishes, thoughts
and feelings
-ex: "I completely understand what you're saying but I have to disagree."
nonassertive response
failing to stand up for oneself, or standing up in an ineffectual manner that one's rights
are easily violated
-allow others to choose for them
-ex: "I don't really want to go, but if it makes you more comfortable, I can."
aggressive response
, -expressing your feelings and opinions strongly without regarding
others -ex: shouting, commanding, blaming
-keep calm and don't be manipulated by the patient's anger
-try to set limits
-maintain eye contact with the patient and listen
-try to understand the event that triggered the outburst
how might you respond to an angry patient?
-Genuineness
-Acceptance
-Nonjudgment
-Authenticity
-Empathy
-Respect
-Professional boundaries
-unconditional positive regard
characteristics of therapeutic responses
clarification
-brief question or request for validation
-ex: "You mentioned that you had a rough childhood. Can you tell me more about your home
life growing up?"
restatement
-may cue the patient to a possibility of an inaccurate assertion -
ex: "Let me see if I have this right..." or "Are you saying..."
paraphrasing
-Nurse puts patient's message into nurse's own words and checks to see if the nurse has
interpreted correctly
