Professional Communication Exam 1 Training verified Questions with Answers (100% Accurate) Score an A Latest version.

Professional Communication Exam 1 Training verified Questions with Answers (100% Accurate) Score an A Latest version. Your personal online accounts for email and social media should be kept separate from professional business accounts True It is acceptable for you to post personal messages on the company's social media accounts. False You should merge your professional and personal identities False Your employer might review your social media accounts. True Facing the Speaker Yes Moderating intonation and enunciation No Keeping your attention on the message Yes Deferring judgement Yes You are giving instructions to a classroom of high school students about how to conduct research using the scientific method. Which two options are examples of effective nonverbal skills you should use during your presentation? Making eye contact, Facing the audience A non-profit organization has hired you to write messaging for a series of posters designed to influence readers about climate change. What is the first step you should take before writing your message? Identify audience demographics You are preparing a lesson about Healthy Living for an event sponsored by a coalition of Christian churches. The coalition organization has provided you with demographic data describing the attendees invited to the event. • 85% c vour audience is Christian. All of your audience are single mothers. • Education level is unknown. • More than half of your audience are widowed. What demographics should you consider to maximize the effectiveness of your message on Healthy Living? Marital status, gender, religion Number of handouts you prepared No The availability of audio and visual equipment No Size of the room Yes Audience size Yes You've been asked to be the speaker for a 1-hour presentation at a large conference. The conference committee scheduled your presentation in a ballroom with a capacity of 500 people. You've been told approximately 465 people have enrolled in your session. What environmental factor must you consider that could impact your message? Audio Equipment A chemistry professor instructing a class of students before beginning a lab. Informative Speakers shouting to people walking past a protest rally. Persuasive Political candidates soliciting votes during a televised debate. Motivational You've downloaded two hit songs from the Internet and incorporated them into a presentation you've created for a large regional conference. You will be representing your company at this conference. Your supervisor questions if you can legally use the songs in your presentation. You tell her you believe you can use the songs because they are for educational purposes. Which four are the factors a court judge would evaluate to resolve copyright Fair Use disputes? Purpose of the copy, Nature of the work that was copied, Amount of work copied, Effect of the copy's use on the potential market A company has announced a new industry certification for one of its software products. They have hired you to promote their new certification at several upcoming conferences. You are creating your presentation and have included a video of three different hiring directors testifying about the credibility this certification will add to job applicants. You want to ensure that there are no legal or ethical issues with your presentation. Which two actions should you perform to avoid legal or ethical issues? Obtain model releases for any recognizable people in your presentation, Display the name and company of each hiring director during the video segment of their testimony. Notifying friends you'll be a few minutes late Text Message Urgent information to share with your supervisor Phone Call Job interview with a committee Video Conference Sharing a news article with a coworker Email The CEO and several vice presidents are off-site for the day attending meetings at a local event center. You have been left in charge of the company in their absence. The company occupies three adjacent buildings located in an industrial area. Shortly before lunch, there is a small explosion in the break room of one of the buildings. An employee named Julie Smith is found alone and unconscious in the break room and is immediately taken to the hospital by two coworkers who found her. An unidentified employee called 911, and the fire department has arrived. The police and bomb squad are also arriving. The fire department is evacuating the three buildings. Several employees are seen driving away in their cars. You need to notify the absent upper management quickly and notify them about the incident. How should you summarize your message? Send a group text to upper management stating that there has been an explosion in one of the break rooms, Julie Smith has been taken to the hospital, and the fire department is evacuating everyone else. You are preparing a presentation to your Home Owners Association (HOA) about adding Internet service to the HOA benefits. You prepare the following outline and need to provide a summary for the monthly HOA newsletter. How should you summarize your presentation for the HOA monthly newsletter? Providing residents Internet service through bulk purchasing will save money and provide additional features. You are preparing an outline for a presentation. After you prepare the outline, you will develop the slides to support it. Which three actions will help you prepare an effective speaking outline? Include the purpose, Use keywords or phrases, Include citations You are creating a resume. In which order should you organize the components of a resume? 1) Your name and contact information, 2) Opening statement of the type of work you are seeking, 3) Names of your schools and diploma or degrees received, 4) Work history with dates of employment, job title, and company name, 5) References Balance Asymmetrical, symmetrical, and radial Proximity Elements closer together are more related Contrast The difference between black and white in images You are preparing an end-of-year report on the sales performance of key products manufactured by your company. Which visual presentation option is best for showing trends in data? Line chart You work for the Department of Tourism in a state that has resorts designed to support snow sports such as downhill skiing, snowboarding, cross-country sking, and snowmobiling. You are creating a presentation to promote the resorts. You want to organize the data so you can analyze it by sorting and filtering by category (e.g., resort name, snow depth, acreage size, number of lifts, ticket prices). Which is the best visual tool for organizing data so it can be sorted and filtered? Table Research what attire is expected by the interviewing committee Appropriate Apply your favorite cologne or perfume Inappropriate Bathe and groom properly Appropriate Choose attire and grooming that communicates your unique personality Inappropriate You are a motivational speaker. You travel all over the world teaching people how to improve their Business Communication Skills. Which two environmental variables are involved in delivering an effective message? Location, Technology It is your goal to always deliver effective messaging and to adapt your messages to the audience whenever appropriate. During the presentation, which is the best way to collect indirect feedback from your audience to help you adapt your message? Watch your audience for body language A coworker must leave town for a few days, and she has asked you to attend a meeting for her. You take copious notes and collect all of the handouts. How should you summarize the following information? The marketing campaign for new products will launch on February 2nd. Three events will promote the new products. These events will be held in Los Angeles, Paris, and Tokyo. Employees attending these events must submit their travel requests to the Marketing Department by January 1st. Only economy class airfare will be allowed. All travel must be booked through the new company travel agency. The new product launch is February 2nd. The deadline to submit your travel request is January 1st. You are employed at a store that sells home electronics. As a courtesy, the store will transfer data from a customer's old computer to a new computer for no charge but only within 48 hours of purchasing the new computer. A customer comes into the store 3 months after purchasing a new computer and wants you to transfer her data from her old computer. You tell the customer that store policy won't allow you to do it for free because it has been more than 48 hours since her purchase. The customer gets angry and leaves the store before you can seek a solution for her. She posts negative comments about you and the store all over social media. The next week, your boss calls you into his office and wants to know what this is about. How should you summarize the verbal incident that occurred between you and the customer? You denied the customer a courtesy data transfer onto a computer she purchased 3 months ago. She got angry and left before you could resolve the matter. The university you attend has posted the following flyer in several locations around campus. ATTENTION ALL STUDENTS: Beginning March 10th, the north parking lot will be closed for resurfacing and striping. It is expected that this parking lot will be closed for approximately 2 weeks. Students are asked not to park in the residential neighborhoods north of campus. City officials have warned they will ticket all vehicles illegally parked in residential areas. Temporary student parking will be made available near the east soccer field. Please use this lot or find alternative forms of transportation during the closure. Thank you! What are three key points of this message? The north parking lot will be closed from March 10th for 2 weeks, Temporary parking is available near the east soccer field, Cars illegally parked in surrounding neighborhoods will be ticketed A customer calls a computer support center where you work. He is talking very fast and seems frustrated. He identifies himself as a college student and tells you he cannot upload his midterm assignment from his laptop computer. He also says he is in a hurry because he has a class starting in 10 minutes and he cannot risk failing his class. He says his computer has never worked right since he purchased it and he'll never buy another one from your company. You want to clarify the issue so you can help the customer. How should you appropriately respond? Paraphrase by asking, "So, you're calling to get help uploading a file?" Your supervisor has promoted you to be the night manager at a small retail store. He gives you a list of responsibilities that only you are to perform. • Close out the cash registers, count the money, and lock it in the safe Inventory any shipment boxes that arrived that day • Set the alarm • Lock the store Which response could you give to appropriately clarify this message? In what order shall I perform these tasks? Since you were a child, you have wanted a career as an animator and to work for a well-known studio that produces award-winning family films. You are finishing your junior year of high school and are beginning to shop programs offered at several post-secondary schools. What action can you take to help you acquire your dream job after schooling? Meet with a hiring manager at the film studio where you want to work and ask what preparation the studio seeks in the ideal applicant. You work in a warehouse to support yourself while acquiring a degree in Business Communication. You recently graduated and are in the process of interviewing for career positions in business. An interview is scheduled near the location where you live. The interview will occur two hours after you finish work. Instead of going home immediately after work, you decide to unwind with friends, eat some pizza, then go directly to your interview. You arrive just as the interview time begins looking a bit dirty and smelling like pizza. What mistake was made? You should have gone home to shower and change attire. Which body language tells you a listener is not engaged with your presentation? Chin down, staring at a phone You must send an email to an employee in another department. Which two recipients should you include in the Courtesy Copy (CC) line? The recipient's supervisor, Your supervisor You are collaborating with a group of coworkers on a project. How can you make sure everybody is updated on the project? Form a message group of the coworkers involved and send all communication to the group. You are being harassed by a coworker while on the work site. This has been happening every other week on payday for the past two months. Which three communications should you make within the business hierarchy to address this harassment? Report the harassment to your Human Resources Department, Notify the coworker how you feel you are being harassed and to stop, Report the harassment to your supervisor. You work for a retail toy store. A woman comes into the store wanting to return a toy she recently purchased for her grandson. She reports that the toy does not work and shows you her receipt. What are three ways you could appropriately respond to the customer? Offer to refund the customer's money, Apologize for the inconvenience, Offer to replace the toy with the same model or another of equal value. Using social media, you often share jokes with your friends and make fun of people. Which two perceptions might readers have about you based on your social media posts? You are disrespectful, You lack