SFDC Admin Exam Questions with Answers
Verified by Experts
What are two reasons a user cannot be deactivated? The user is the recipient of workflow
email alerts & the user is a customer community admin
User License A user license determines the baseline of features that the user can access.
Every user must have exactly one user license. You assign user permissions and optionally one or
more permission sets
Permission Set A permission set is a collection of setting and permissions that give users
access to various tools and functions. The settings and permissions in permission sets are also
found in profiles, but permission sets extend users' functional access without changing profiles
Profile Profiles define how users access objects and data, and what they can do within the
application. When you create users, you assign a profile to each one
The User Setup section makes up what percentage of the Administrator Certification exam?
7%
,Which key topics are covered in the User Setup section of the Administrator Certification exam?
Manage licenses; resolve locked accounts; activate, freeze, and deactivate users; and reset
passwords
The VP of Sales at Ursa Major Solar wants to take a look at all of the sales deals that are
currently in play for the Sales team to determine how well they're tracking toward their goal for
quarter end. Which standard object stores info about sales deals? Opportunities
A sales team member at Ursa Major Solar wants to view information related to one of their
accounts to have a 360-degree view of the customer. Which two standard objects are related to
the account records? Cases and Opportunities
The marketing manager at Ursa Major Solar wants to run a marketing campaign for their
upcoming event called the Ray-a-thon. The manager wants to capture as much info as possible
from the campaign in SF. What three objects have relations with a Campaign? Contact,
Opportunity and Lead
Ursa Major Solar needs a field that reflects account size based on the standard field, number of
employees. Which formula function should an admin use to evaluate different results based on a
specific condition with multiple outcomes? IF - determines if expressions are true or false.
,The sales manager at Ursa Major Solar want opportunities, not updated in the last 30 days, to be
flagged automatically. How should an admin implement this requirement? Create a
formula field to calculate the time since last update and display an image of a red flag if it meets
the defined criteria
The Ursa Major Solar CEO does not want to see the list of contacts when viewing an account
page but still needs to access contact records. How should the admin configure this?
create an account page layout without the Contacts Related List
The VP of sales at Universal Containers wants to ensure that there is a consistent, color-coded
report to track picklist values easily from the stage field on an opportunity. How should an admin
ensure that a picklist field's value displays in consistent colors on all reports? update the
picklist field and set the color for each value, then create a formula field that defines the color for
each value
Ursa Major Solar wants to track invoice payments on an opportunity related list. Only the
finance team should see this related list. But, all users should be able to view Invoice Payment
reports. How should the admin implement this requirement? create a new page layout and
profile for the finance team
, A delegated admin at Ursa Major Solar cannot edit the Created Date field for the account record.
What reason should the admin give for why this is occurring? This is a System Audit field
and it's Read-Only for existing records
Ursa Major Solar wants to create a field to store credit card numbers and needs to make sure the
info is protected. What two actions allow the admin to provide enhanced security for this field?
Create an encrypted text field and update field-level security settings
Ursa Major Solar has renewals sales team that uses the Opportunity object. The team wants to
use many of the same picklist fields that are already defined, but needs unique picklist values.
What feature allows an admin to maintain the same field for two different teams? Record
Types
Ursa Major Solar has a sales team focused on renewals. The team uses many of the same
Opportunity fields as other teams, but needs different Stage values. What should the admin
update to support this requirement? Stage Selected Values in the Sales Processes
The customer support team wants to use a different Page Layout when closing a Case. What
method should the admin use to fulfill this request? Case Close Page Layout
Verified by Experts
What are two reasons a user cannot be deactivated? The user is the recipient of workflow
email alerts & the user is a customer community admin
User License A user license determines the baseline of features that the user can access.
Every user must have exactly one user license. You assign user permissions and optionally one or
more permission sets
Permission Set A permission set is a collection of setting and permissions that give users
access to various tools and functions. The settings and permissions in permission sets are also
found in profiles, but permission sets extend users' functional access without changing profiles
Profile Profiles define how users access objects and data, and what they can do within the
application. When you create users, you assign a profile to each one
The User Setup section makes up what percentage of the Administrator Certification exam?
7%
,Which key topics are covered in the User Setup section of the Administrator Certification exam?
Manage licenses; resolve locked accounts; activate, freeze, and deactivate users; and reset
passwords
The VP of Sales at Ursa Major Solar wants to take a look at all of the sales deals that are
currently in play for the Sales team to determine how well they're tracking toward their goal for
quarter end. Which standard object stores info about sales deals? Opportunities
A sales team member at Ursa Major Solar wants to view information related to one of their
accounts to have a 360-degree view of the customer. Which two standard objects are related to
the account records? Cases and Opportunities
The marketing manager at Ursa Major Solar wants to run a marketing campaign for their
upcoming event called the Ray-a-thon. The manager wants to capture as much info as possible
from the campaign in SF. What three objects have relations with a Campaign? Contact,
Opportunity and Lead
Ursa Major Solar needs a field that reflects account size based on the standard field, number of
employees. Which formula function should an admin use to evaluate different results based on a
specific condition with multiple outcomes? IF - determines if expressions are true or false.
,The sales manager at Ursa Major Solar want opportunities, not updated in the last 30 days, to be
flagged automatically. How should an admin implement this requirement? Create a
formula field to calculate the time since last update and display an image of a red flag if it meets
the defined criteria
The Ursa Major Solar CEO does not want to see the list of contacts when viewing an account
page but still needs to access contact records. How should the admin configure this?
create an account page layout without the Contacts Related List
The VP of sales at Universal Containers wants to ensure that there is a consistent, color-coded
report to track picklist values easily from the stage field on an opportunity. How should an admin
ensure that a picklist field's value displays in consistent colors on all reports? update the
picklist field and set the color for each value, then create a formula field that defines the color for
each value
Ursa Major Solar wants to track invoice payments on an opportunity related list. Only the
finance team should see this related list. But, all users should be able to view Invoice Payment
reports. How should the admin implement this requirement? create a new page layout and
profile for the finance team
, A delegated admin at Ursa Major Solar cannot edit the Created Date field for the account record.
What reason should the admin give for why this is occurring? This is a System Audit field
and it's Read-Only for existing records
Ursa Major Solar wants to create a field to store credit card numbers and needs to make sure the
info is protected. What two actions allow the admin to provide enhanced security for this field?
Create an encrypted text field and update field-level security settings
Ursa Major Solar has renewals sales team that uses the Opportunity object. The team wants to
use many of the same picklist fields that are already defined, but needs unique picklist values.
What feature allows an admin to maintain the same field for two different teams? Record
Types
Ursa Major Solar has a sales team focused on renewals. The team uses many of the same
Opportunity fields as other teams, but needs different Stage values. What should the admin
update to support this requirement? Stage Selected Values in the Sales Processes
The customer support team wants to use a different Page Layout when closing a Case. What
method should the admin use to fulfill this request? Case Close Page Layout
