Orangetheory Performance Review Questions
And Answers Verified by Experts
What is a TI script and when do we use it? TI stands for telephone inquiry and it is used
when we are reaching out to leads on orange book.
Points to hit on the Telephone inquiry? o (1) Confirming FN, LN email spelling
o (1) Phone #
o (1) How they heard about OTF
o (1) What they know about OTF
§ 30 second pitch
o (1) Residency
o Availability
§ (1) 30 min early
o (1) Current fitness
o (1) Fitness goals
o (1) CC on file
o (1) Bringing a guest
o (1) 8-hour cancellation policy
After your telephone inquiry script what are the next steps? o (1) Create a person's profile
o (1) add that TI Green star to class
, Orangetheory Performance Review Questions
And Answers Verified by Experts
§ (1) CL / SR
§ (1) ADD Alert
§ (3) you start the CL: FN LN date and time of 1st class
What is retailed for someone's 1st class? First Class Intro (comp)
What is a green star? Someone who has never taken a class at our studio
How early does a green star need to arrive to the studio if applicable? 30 minutes early
What does a green star need to sign upon studio arrival? CIRP
What needs to be on the green stars account? o (1) Pic
o (1) CC
o(1) Updating info from CI to client profile
What is the life of a CIRP form? (1) SUEF
(1) Contact log / SR
And Answers Verified by Experts
What is a TI script and when do we use it? TI stands for telephone inquiry and it is used
when we are reaching out to leads on orange book.
Points to hit on the Telephone inquiry? o (1) Confirming FN, LN email spelling
o (1) Phone #
o (1) How they heard about OTF
o (1) What they know about OTF
§ 30 second pitch
o (1) Residency
o Availability
§ (1) 30 min early
o (1) Current fitness
o (1) Fitness goals
o (1) CC on file
o (1) Bringing a guest
o (1) 8-hour cancellation policy
After your telephone inquiry script what are the next steps? o (1) Create a person's profile
o (1) add that TI Green star to class
, Orangetheory Performance Review Questions
And Answers Verified by Experts
§ (1) CL / SR
§ (1) ADD Alert
§ (3) you start the CL: FN LN date and time of 1st class
What is retailed for someone's 1st class? First Class Intro (comp)
What is a green star? Someone who has never taken a class at our studio
How early does a green star need to arrive to the studio if applicable? 30 minutes early
What does a green star need to sign upon studio arrival? CIRP
What needs to be on the green stars account? o (1) Pic
o (1) CC
o(1) Updating info from CI to client profile
What is the life of a CIRP form? (1) SUEF
(1) Contact log / SR
