TCI (Therapeutic Crisis Intervention)
Exam
What is a setting condition? ✔✔ correct answer Anything that makes challenging behavior more or
less likely to occur.
True or False
An example of a setting condition that makes challenging behavior more or less likely to happen is
organizational culture. ✔✔ correct answer TRUE
What does ICMP stand for? ✔✔ correct answer Individual Crisis Management Plan
The goals of crisis intervention are to _______ and ________. ✔✔ correct answer Support & Teach
Stress Model of Crisis ✔✔ correct answer 1. Baseline
2. Triggering Event
3. Escalation Phase
4. Outburst Crisis
5. Recovery
What are the four questions that we ask ourselves before intervening in a potential crisis? ✔✔
correct answer 1. What am I feeling now?
2. What does this child feel, need, or want?
3. How is the environment affecting the child?
4. How do I best respond?
Behavior Support Techniques (need to know 4) ✔✔ correct answer 1. Managing the environment
2. Prompting
3. Caring gesture
4. Hurdle help
5. Redirection and distractions
6. Proximity
7. Directive statements
, TCI (Therapeutic Crisis Intervention)
Exam
8. Time away
What are the three goals of emotional first aid?
**Be able to write these out ✔✔ correct answer 1. Co-regulation (provide immediate help and
support to reduce emotional intensity)
2. Resolve the immediate crisis
3. Re-enter the child back into the program
Strategies for Emotional First Aid
**Need to know terms and be able to write them out ✔✔ correct answer 1. Drain off emotions
2. Clarify events
3. Maintain the relationship and lines of communication
4. Remind the child of expectations and mediate the situation if necessary
Conflict Cycle ✔✔ correct answer 1. Stressful situation/incident
2. Young person's feelings
3. Young person's behavior
4. Adult's response
Avoid the conflict cycle by:
**Know at least four of these and be able to write them out! ✔✔ correct answer 1. Listen and
validate the child's feelings
2. Manage the environment
3. Give the young person choices and the time to decide what to do next.
4. Redirect the young person to another positive activity
5. Appeal to the young person's self interest
6. Drop or change the expectation
Exam
What is a setting condition? ✔✔ correct answer Anything that makes challenging behavior more or
less likely to occur.
True or False
An example of a setting condition that makes challenging behavior more or less likely to happen is
organizational culture. ✔✔ correct answer TRUE
What does ICMP stand for? ✔✔ correct answer Individual Crisis Management Plan
The goals of crisis intervention are to _______ and ________. ✔✔ correct answer Support & Teach
Stress Model of Crisis ✔✔ correct answer 1. Baseline
2. Triggering Event
3. Escalation Phase
4. Outburst Crisis
5. Recovery
What are the four questions that we ask ourselves before intervening in a potential crisis? ✔✔
correct answer 1. What am I feeling now?
2. What does this child feel, need, or want?
3. How is the environment affecting the child?
4. How do I best respond?
Behavior Support Techniques (need to know 4) ✔✔ correct answer 1. Managing the environment
2. Prompting
3. Caring gesture
4. Hurdle help
5. Redirection and distractions
6. Proximity
7. Directive statements
, TCI (Therapeutic Crisis Intervention)
Exam
8. Time away
What are the three goals of emotional first aid?
**Be able to write these out ✔✔ correct answer 1. Co-regulation (provide immediate help and
support to reduce emotional intensity)
2. Resolve the immediate crisis
3. Re-enter the child back into the program
Strategies for Emotional First Aid
**Need to know terms and be able to write them out ✔✔ correct answer 1. Drain off emotions
2. Clarify events
3. Maintain the relationship and lines of communication
4. Remind the child of expectations and mediate the situation if necessary
Conflict Cycle ✔✔ correct answer 1. Stressful situation/incident
2. Young person's feelings
3. Young person's behavior
4. Adult's response
Avoid the conflict cycle by:
**Know at least four of these and be able to write them out! ✔✔ correct answer 1. Listen and
validate the child's feelings
2. Manage the environment
3. Give the young person choices and the time to decide what to do next.
4. Redirect the young person to another positive activity
5. Appeal to the young person's self interest
6. Drop or change the expectation
