ISQS 3344 Questions and Answers Verified by Experts

ISQS 3344 Questions and Answers Verified
by Experts

Which statement is FALSE regarding goods and services?




a.

Normally, patents do not protect services.




b.

A shoe is a durable good that provides a service.




c.

Services cannot be stored as inventory for future sale.




d.


Service encounters can be between a customer and a service provider. B




Which of the following terms can be defined as a sequence of activities intended to yield a

particular result?

,a.

inventory




b.

variant




c.

service




d.


process D




With goods and services in mind, which statement is untrue?




a.

A moment of truth is a feature a customer recognizes, pays for, or uses.

,b.

There is no way to recapture the lost revenue from a hotel room.




c.

Service encounters can be between a customer and a service provider.




d.


The demand for services is time-dependent, especially over the short term. A




The three topics that are at the center of operations administration exclude which of the

following?




a.

cost




b.

quality

, c.

efficiency




d.


tangibility D




Choose the elements that are part of a customer benefit package (CBP).




a.

only core offerings




b.

only peripheral offerings




c.

either core or peripheral offerings but not both




d.