HOST 280 Hospitality Supervisor - AHLEI
Final Certification Exam Review with
Complete Solutions
ch1 Why must good supervisors delegate some tasks for which they are responsible?
A. Shortage of time
B. Insufficient funds
C. Lack of skills
D. Inability to prioritize Correct Answ_A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to his or her
department or work area
CH1 What is the definition of "controlling?" Correct Answ_pg.9 The supervisory task of
measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
,ch1 What activity is performed when supervisors compare their actual results to their projected
results?
A. Organizing
B. Directing
C. Controlling
D. Planning Correct Answ_C. Controlling
pg.9 The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
CH1 What are supervisors' most important control tools? Correct Answ_pg.9 Operating
budgets
because they indicate revenue and expense expectations.
ch1 What are a supervisor's most important control tools?
,A. Job Descriptions
B. Operating Budgets
C. Marketing Plans
D. Organizational Charts Correct Answ_B. Operating Budgets
pg.9 because they indicate revenue and expense expectations.
CH1 What can supervisors do to boost morale and productivity? Correct Answ_pg.11 Treat
employees as individuals with genuine dignity and respect
CH1 What would be some of the actions we would take as we assume the role of coach?
Correct Answ_pg.11 Complimenting an employee for desired behaviors and correcting
performance problems at the time they are observed
??- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
, ch1 Select all the choices that relate to supervisors displaying the role of "coach"?
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress Correct Answ_ALL! (Not in
Chapter 1?)
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
CH1 How do we define millennials? Correct Answ_pg.12 those born from about 1982 to
2004
CH1 Define some strategies to better engage millennial workers Correct Answ_??pg.12
Create opportunities for career progression and a more significant work-life balance
Final Certification Exam Review with
Complete Solutions
ch1 Why must good supervisors delegate some tasks for which they are responsible?
A. Shortage of time
B. Insufficient funds
C. Lack of skills
D. Inability to prioritize Correct Answ_A. Shortage of time
pg.8 Because a supervisor can't personally perform all of the tasks assigned to his or her
department or work area
CH1 What is the definition of "controlling?" Correct Answ_pg.9 The supervisory task of
measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
,ch1 What activity is performed when supervisors compare their actual results to their projected
results?
A. Organizing
B. Directing
C. Controlling
D. Planning Correct Answ_C. Controlling
pg.9 The supervisory task of measuring actual results against expected results.
Also refers to safeguarding the operation's property and revenue.
CH1 What are supervisors' most important control tools? Correct Answ_pg.9 Operating
budgets
because they indicate revenue and expense expectations.
ch1 What are a supervisor's most important control tools?
,A. Job Descriptions
B. Operating Budgets
C. Marketing Plans
D. Organizational Charts Correct Answ_B. Operating Budgets
pg.9 because they indicate revenue and expense expectations.
CH1 What can supervisors do to boost morale and productivity? Correct Answ_pg.11 Treat
employees as individuals with genuine dignity and respect
CH1 What would be some of the actions we would take as we assume the role of coach?
Correct Answ_pg.11 Complimenting an employee for desired behaviors and correcting
performance problems at the time they are observed
??- Providing support and encouragement to employees
- Working with employees to develop new skills and knowledge
- Working with employees to understand their personal goals and aspirations
- Meeting regularly with employees to monitor their progress
, ch1 Select all the choices that relate to supervisors displaying the role of "coach"?
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress Correct Answ_ALL! (Not in
Chapter 1?)
A. Providing support and encouragement to employees
B. Working with employees to develop new skills and knowledge
C. Working with employees to understand their personal goals and aspirations
D. Meeting regularly with employees to monitor their progress
CH1 How do we define millennials? Correct Answ_pg.12 those born from about 1982 to
2004
CH1 Define some strategies to better engage millennial workers Correct Answ_??pg.12
Create opportunities for career progression and a more significant work-life balance
