QDM EXPERT EXAM QUESTIONS
2025 |GUARANTEED ACCURATE
ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it
2 Only my department uses it 3 Nobody uses it 4 QDM applies to all
functions and activities - ACCURATE ANSWERS✔✔ QDM applies to
all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the
first time avoids - ACCURATE ANSWERS✔✔ $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -
ACCURATE ANSWERS✔✔ failures, variation, and success
Which principle addresses waste reduction and/or elimination -
ACCURATE ANSWERS✔✔ Optimize Business Performance
Which type of activity is the customer willing to pay for - ACCURATE
ANSWERS✔✔ value-added activity
Which action does not embody the Be Scientific Principle -
ACCURATE ANSWERS✔✔ Following your gut instinct
,Which tool is used in a quality improvement project and states the
business objectives - ACCURATE ANSWERS✔✔ QAT Charter
Which tool will help determine the scope of my project - ACCURATE
ANSWERS✔✔ SIPOC
What tool will help me gain insight into customer expectations -
ACCURATE ANSWERS✔✔ Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer
relationships - ACCURATE ANSWERS✔✔ Customer Corridor
You should always pilot your solution to ensure it performs as expected -
ACCURATE ANSWERS✔✔ False
A diagram used to brainstorm causes of a failure and sort the causes into
categories - ACCURATE ANSWERS✔✔ Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause - ACCURATE ANSWERS✔✔ 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation - ACCURATE ANSWERS✔✔
Build understandin
, Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans - ACCURATE ANSWERS✔✔ Flow Chart
How much a measure deviates from the norm over time - ACCURATE
ANSWERS✔✔ Variation
A graph that pictures the degree of variation in a process - ACCURATE
ANSWERS✔✔ Run Chart
If your targets aren't achieved you should return to the Assess phase and
restart - ACCURATE ANSWERS✔✔ False
Repacking equipment to move storage is an example of what type of
activity - ACCURATE ANSWERS✔✔ Non-value add
What type of activity is training on a new regulation - ACCURATE
ANSWERS✔✔ Value enabling
What type of waste can result from under-delivering on a product or
service - ACCURATE ANSWERS✔✔ Correction
2025 |GUARANTEED ACCURATE
ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it
2 Only my department uses it 3 Nobody uses it 4 QDM applies to all
functions and activities - ACCURATE ANSWERS✔✔ QDM applies to
all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the
first time avoids - ACCURATE ANSWERS✔✔ $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... -
ACCURATE ANSWERS✔✔ failures, variation, and success
Which principle addresses waste reduction and/or elimination -
ACCURATE ANSWERS✔✔ Optimize Business Performance
Which type of activity is the customer willing to pay for - ACCURATE
ANSWERS✔✔ value-added activity
Which action does not embody the Be Scientific Principle -
ACCURATE ANSWERS✔✔ Following your gut instinct
,Which tool is used in a quality improvement project and states the
business objectives - ACCURATE ANSWERS✔✔ QAT Charter
Which tool will help determine the scope of my project - ACCURATE
ANSWERS✔✔ SIPOC
What tool will help me gain insight into customer expectations -
ACCURATE ANSWERS✔✔ Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding customer
relationships - ACCURATE ANSWERS✔✔ Customer Corridor
You should always pilot your solution to ensure it performs as expected -
ACCURATE ANSWERS✔✔ False
A diagram used to brainstorm causes of a failure and sort the causes into
categories - ACCURATE ANSWERS✔✔ Fishbone
Way of brainstorming that helps to dig beyond initial observations of a
problem's cause - ACCURATE ANSWERS✔✔ 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an
implementation plan 2 Define a control plan 3 Build understanding 4
Launch a full-scale implementation - ACCURATE ANSWERS✔✔
Build understandin
, Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans - ACCURATE ANSWERS✔✔ Flow Chart
How much a measure deviates from the norm over time - ACCURATE
ANSWERS✔✔ Variation
A graph that pictures the degree of variation in a process - ACCURATE
ANSWERS✔✔ Run Chart
If your targets aren't achieved you should return to the Assess phase and
restart - ACCURATE ANSWERS✔✔ False
Repacking equipment to move storage is an example of what type of
activity - ACCURATE ANSWERS✔✔ Non-value add
What type of activity is training on a new regulation - ACCURATE
ANSWERS✔✔ Value enabling
What type of waste can result from under-delivering on a product or
service - ACCURATE ANSWERS✔✔ Correction
