MPDS Exam-Prep |130 Questions with Verified Answers | 100% Correct| Latest 2025/2026.

MPDS Exam-Prep |130 Questions with i,- i,- i,- i,- i,-




Verified Answers | 100% Correct| i,- i,- i,- i,- i,-




Latest 2025/2026. i,-




Four Priority symptoms
i,- i,- i,-i,- i,- 1. Abnormal Breathing
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2. Chest Pain / Discomfort
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3. Decrease level of consciousness
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4. SERIOUS Haemorrhage
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Name some techniques for a child caller
i,- i,- i,- i,- i,- i,- i,-i,- i,- 1. Ask to speak to an
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adult (if child unable to answer questions(
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2. Go to child's level
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3. Determine correct address
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4. Determine callback nnumber
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5. Tell child to stay on phone.
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Repetitive Persistance i,- i,-i,- i,- Explaining an action and reason i,- i,- i,- i,-




What is Hysteria Threshold?
i,- i,- i,- i,-i,- i,- The point at which a caller loses
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control

,Strategies for Caller Management i,- be mentally prepared,
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accept all calls, remain objective, answer all calls promptly, assure
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callers, explain what is happening, use callers name, remain
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confidentiality, active listening, provide alternatives, appropriate
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language


Strategies for dealing with an elderly caller
i,- More processing
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time, shorter sentences, lower voice, verify often
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Strategies for dealing with mental illness
i,- Concern and
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respect, assume they're reporting a real emergency
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Strategies for dealing with foreign language
i,- Do they know
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enough English? Foreign language interpretive support, initial
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response.


How would you provide emotional support?
i,- Hysteria
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Threshold, assurance, active listening, being empathetic, relief
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action (where they are overcome), watch for a re-freak
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What is repetitive resistance?
i,- i,- i,- i,-i,- i,- Repeating an instruction over i,- i,- i,- i,-



an over
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, What are some strategies to minimise gaps?
i,- i,- Compliance to
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protocol, telling caller what you're doing and how, focus on
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callers message, acknowledging callers emotion, use calming
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techniques


Four essential elements of negligence
i,- i,- i,- i,- i,-i,- i,- Duty, breach of duty, i,- i,- i,- i,-



injury & damage, causation.
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What are the danger zones in call-taking?
i,- i,- i,-Failure to verify, i,- i,- i,- i,-i,- i,- i,- i,- i,-



failure to follow protocols, delayed response, confidentiality,
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attitude problems, misinterpretation
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What are the main objectives of Quality Improvement?
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Continuous process designed to improve human performance
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through measurement, feedback and education
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Post-Dispatch Instructions (PDIs) are: Basic-level instructions
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given to the caller by the EMD immediately after initiating
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dispatch. These are core specific treatments, warnings or advice
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Dispatch Life Support (DLS) i,- Providing care and Links to
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appropriate PAI or exit instructions. i,- i,- i,- i,-