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USPS SSA ACADEMY 421 EXAM Questions
with Detailed Verified Answers (100%
Correct Answers) /Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail placed
in its:
Ans: Custody
A violation of the security and sanctity of the mail is:
Ans: Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a
positive note is to:
Ans: Deliver a first impression.
The type of communication that can enhance or contradict messages is:
Ans: Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their
need are met is:
Ans: A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal
Service ?
Ans: Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA):
Ans: Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office?
Ans: Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches:
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Ans: Every address in the nation six days a week.
An organized workstation creates a more _________ workplace.
Ans: Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the:
Ans: Postal brand
An active listening technique used to create a successful transaction is called:
Ans: Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
Ans: Personal appearance
The primary law enforcement for the United States Postal Service the:
Ans: Postal Inspection Service
Preferred services that usually offer the customer the best value are:
Ans: Priority Mail Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific
area. The Sales and Services Associate (SSA) may offer the service:
Ans: Every Door Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and:
Ans: Business documents
Any mailable item weighing _____ or less can be sent First-Class Mail.
Ans: 13 oz
A Priority Mail Express customer is entitled to a refund if the item was:
Ans: Delivered to the recipient late.
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels
measuring over 108 inches but not more than 130 inches in combined length and girth is
Ans: Oversized pricing.
USPS SSA ACADEMY 421 EXAM Questions
with Detailed Verified Answers (100%
Correct Answers) /Already Graded A+
Postal service employees operate under a mandate to protect and preserve the mail placed
in its:
Ans: Custody
A violation of the security and sanctity of the mail is:
Ans: Failing to deliver the mail.
The first opportunity for a sales and services associate to start the customer experience on a
positive note is to:
Ans: Deliver a first impression.
The type of communication that can enhance or contradict messages is:
Ans: Non - verbal communication
approach a sales and services associate can use to engage our customers and ensure their
need are met is:
Ans: A+GIST
Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal
Service ?
Ans: Instills customer confidence.
Successful sales transactions occur when the Sales and Services Associate (SSA):
Ans: Makes an informed mutual decision with the customer on products services.
What is the most positive way to impact customer perception of the Post Office?
Ans: Provide world - class customer service
The U.S. Postal Service is the only delivery service that reaches:
, Page |2
Ans: Every address in the nation six days a week.
An organized workstation creates a more _________ workplace.
Ans: Efficient
How a Sales and Services associate ( SSA ) conducts themselves on the job effects the:
Ans: Postal brand
An active listening technique used to create a successful transaction is called:
Ans: Clarifying.
One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
Ans: Personal appearance
The primary law enforcement for the United States Postal Service the:
Ans: Postal Inspection Service
Preferred services that usually offer the customer the best value are:
Ans: Priority Mail Express and Priority Mail
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific
area. The Sales and Services Associate (SSA) may offer the service:
Ans: Every Door Direct Mail-Retail
First Class Mail consists of greeting cards, statements, bills, and:
Ans: Business documents
Any mailable item weighing _____ or less can be sent First-Class Mail.
Ans: 13 oz
A Priority Mail Express customer is entitled to a refund if the item was:
Ans: Delivered to the recipient late.
Regardless of weight up to 70 pounds, the price that applies to USPS Retail Ground parcels
measuring over 108 inches but not more than 130 inches in combined length and girth is
Ans: Oversized pricing.
