Brison..1
WGU C208 JHM2 TASK 1 |LATEST UPDATE WITH
COMPLETE SOLUTION
Chontelle Brison
C208- Task 1- JHM2 TASK 1
Change Management and Innovation
A. Analyze..the..current..state..of..the..chosen..organization..by..doing..the..following:
1. Describe..the..mission..statement..of..the..chosen..organization.
The..organization..I..have..chosen..for..my..report..is..Access2Health...This..is..a..unit..funded..
by..the..County..of..San..Diego..Health..and..Human..Services..Agency...The..mission..of..this..unit..is.
.to..expand..access..to..health..insurance..to..the..demographics..of..San..Diego..County..that..are..the..m
ost..in..need..of..healthcare...The..unit..works..with..Covered..California..and..local..communities..to..
bring..health..care..to..the..aged,..needy..and..those..afraid..to..apply..for..health..insurance..due..to..im
migration..status...In..California,..if..you..are..under..26..or..over..50..years..of..age..and..qualify..in..ter
ms..of..income,..immigration..status..no..longer..matters.
a. Describe..the..goals..for..the..organization..over..the..next..three..years.
▪ Statistics..show..over..850,000..people..in..San..Diego..County..are..without..health..i
nsurance..and..are..over..50..years..of..age...Access2health’s..goals..over..the..next..thre
e..years..are..to..take..reach..out..and..sign..up..600,000..San..Diego..County..residents.
.that..are..non-
citizens,..over..the..age..of..fifty..that..would..otherwise..qualify..for..Medicaid...Reac
hing..that..goal..assists..in..a..secondary..goal..of..reducing..ER..wait..times..from..hos
pitals..being..congested..by..those..who..have..no..health..insurance..and..have..nowh
ere..else..to..turn..when..they..are..sick..or..need..medical..care..by..42%.
2. Identify..the..key..external..and..internal..stakeholders..of..the..organization..(e.g.,..boar
d..members,..employees,..the..community,..shareholders).
• Internal..Stakeholders
▪ Clients/Applicants,..Director..of..Access,..Director..of..Eligibility..an
d..Operations,..Access2Health..team..members,..Supervisors
• External..Stakeholders
▪ Community..based..organizations,..Hospitals,..County..of..San..Dieg
o..residents,..Board..of..directors..for..County..of..San..Diego
, Brison..2
3. Discuss..the..current..leadership..(e.g.,..structure,..policies,..procedures,..organizationa
l..systems)..in..the..chosen..organization.
▪ Acesss2Health..is..part..of..an..organizational..hierarchy..that..begins..with..the..director..of..El
igibility..and..Operations..who..delegates..to..the..Director..of..Access..who..then..passes..down.
.the..approved..policies,..County..procedures..and..parameters..in..which..we..can..move..the..u
nit’s..goals..forward..to..the..unit..supervisor...While..we..are..encouraged..to..be..innovative..an
d..ideas..are..appreciated,..any..actions..that..we..want..to..take..must..pass..up..the..ladder..for..a
pproval..and..then..come..back..down..that..same..ladder..as..a..sanctioned..policy,..approved..a
ction,..or..rejected..proposal.
4. Analyze..at..least..two..fundamental..problems..in..the..chosen..organization.
Problem..one:..The..policies..and..procedures..that..govern..how..we..assimilate..into..the..com
munity..to..reach..those..that..need..the..most..help..are..written..and..approved..by..politicians..and..boa
rd..members..who..don’t..have..experience..on..the..ground..level..with..the..people..we..deal..with..on..a..
day..to..day..basis.
Problem..two:..The..budget..that..is..in..place..does..not..allow..for..outside..use..of..the..laptops..a
nd..MIFIs..we..currently..have..to..serve..agents..in..the..field..who..need..to..travel..to..people..who..can
not..come..into..an..office,..nor..does..it..allow..for..schedule..flexibility..and..many..people..need..to..be.
.seen..after..5pm.
5. Explain..why..fundamental..change..is..necessary..for..the..chosen..organization..to..meet..i
ts..mission..and..goals.
For..Access2Health..to..reach..its..goals,..the..team..needs..to..be..able..to..go..to..the..people...M
any..people..are..older..and..disabled..and..do..not..have..transportation..or..assistance..to..get..to..a..Fam
ily..Resource..Center..(Welfare..Office)...Access2Health..needs..the..tools..to..go..out..into..the..field..a
nd..qualify..these..people..in..their..own..homes...This..is..already..in..place..in..hospitals..where..Count
y..staff..are..available..to..qualify..those..that..come..into..a..hospital..and..maybe..eligible..to..Medicaid...
However,..for..our..team..to..be..successful..we..need..permission..to..use..our..county..laptops..in..the..fi
eld,..access..to..the..electric..vehicles..that..are..available..to..other..departments..and..the..schedule..cha
nge..approval..to..meet..people..after..5pm..when..family..members..who..can..assist..the..client..are..ho
me...While..we..can..assist..come..people..over..the..phone;..many..who..are..older..or..disabled..need..m
ore..assistance..than..we..can..provide..over..a..phone..call,..they..need..someone..in..person..who..can..a
ssess..their..needs..and..offer..resources..that..are..tailored..to..them,..this..is..why..we..need..to..have..the
..flexibility..of..making..in..home..appointments.
WGU C208 JHM2 TASK 1 |LATEST UPDATE WITH
COMPLETE SOLUTION
Chontelle Brison
C208- Task 1- JHM2 TASK 1
Change Management and Innovation
A. Analyze..the..current..state..of..the..chosen..organization..by..doing..the..following:
1. Describe..the..mission..statement..of..the..chosen..organization.
The..organization..I..have..chosen..for..my..report..is..Access2Health...This..is..a..unit..funded..
by..the..County..of..San..Diego..Health..and..Human..Services..Agency...The..mission..of..this..unit..is.
.to..expand..access..to..health..insurance..to..the..demographics..of..San..Diego..County..that..are..the..m
ost..in..need..of..healthcare...The..unit..works..with..Covered..California..and..local..communities..to..
bring..health..care..to..the..aged,..needy..and..those..afraid..to..apply..for..health..insurance..due..to..im
migration..status...In..California,..if..you..are..under..26..or..over..50..years..of..age..and..qualify..in..ter
ms..of..income,..immigration..status..no..longer..matters.
a. Describe..the..goals..for..the..organization..over..the..next..three..years.
▪ Statistics..show..over..850,000..people..in..San..Diego..County..are..without..health..i
nsurance..and..are..over..50..years..of..age...Access2health’s..goals..over..the..next..thre
e..years..are..to..take..reach..out..and..sign..up..600,000..San..Diego..County..residents.
.that..are..non-
citizens,..over..the..age..of..fifty..that..would..otherwise..qualify..for..Medicaid...Reac
hing..that..goal..assists..in..a..secondary..goal..of..reducing..ER..wait..times..from..hos
pitals..being..congested..by..those..who..have..no..health..insurance..and..have..nowh
ere..else..to..turn..when..they..are..sick..or..need..medical..care..by..42%.
2. Identify..the..key..external..and..internal..stakeholders..of..the..organization..(e.g.,..boar
d..members,..employees,..the..community,..shareholders).
• Internal..Stakeholders
▪ Clients/Applicants,..Director..of..Access,..Director..of..Eligibility..an
d..Operations,..Access2Health..team..members,..Supervisors
• External..Stakeholders
▪ Community..based..organizations,..Hospitals,..County..of..San..Dieg
o..residents,..Board..of..directors..for..County..of..San..Diego
, Brison..2
3. Discuss..the..current..leadership..(e.g.,..structure,..policies,..procedures,..organizationa
l..systems)..in..the..chosen..organization.
▪ Acesss2Health..is..part..of..an..organizational..hierarchy..that..begins..with..the..director..of..El
igibility..and..Operations..who..delegates..to..the..Director..of..Access..who..then..passes..down.
.the..approved..policies,..County..procedures..and..parameters..in..which..we..can..move..the..u
nit’s..goals..forward..to..the..unit..supervisor...While..we..are..encouraged..to..be..innovative..an
d..ideas..are..appreciated,..any..actions..that..we..want..to..take..must..pass..up..the..ladder..for..a
pproval..and..then..come..back..down..that..same..ladder..as..a..sanctioned..policy,..approved..a
ction,..or..rejected..proposal.
4. Analyze..at..least..two..fundamental..problems..in..the..chosen..organization.
Problem..one:..The..policies..and..procedures..that..govern..how..we..assimilate..into..the..com
munity..to..reach..those..that..need..the..most..help..are..written..and..approved..by..politicians..and..boa
rd..members..who..don’t..have..experience..on..the..ground..level..with..the..people..we..deal..with..on..a..
day..to..day..basis.
Problem..two:..The..budget..that..is..in..place..does..not..allow..for..outside..use..of..the..laptops..a
nd..MIFIs..we..currently..have..to..serve..agents..in..the..field..who..need..to..travel..to..people..who..can
not..come..into..an..office,..nor..does..it..allow..for..schedule..flexibility..and..many..people..need..to..be.
.seen..after..5pm.
5. Explain..why..fundamental..change..is..necessary..for..the..chosen..organization..to..meet..i
ts..mission..and..goals.
For..Access2Health..to..reach..its..goals,..the..team..needs..to..be..able..to..go..to..the..people...M
any..people..are..older..and..disabled..and..do..not..have..transportation..or..assistance..to..get..to..a..Fam
ily..Resource..Center..(Welfare..Office)...Access2Health..needs..the..tools..to..go..out..into..the..field..a
nd..qualify..these..people..in..their..own..homes...This..is..already..in..place..in..hospitals..where..Count
y..staff..are..available..to..qualify..those..that..come..into..a..hospital..and..maybe..eligible..to..Medicaid...
However,..for..our..team..to..be..successful..we..need..permission..to..use..our..county..laptops..in..the..fi
eld,..access..to..the..electric..vehicles..that..are..available..to..other..departments..and..the..schedule..cha
nge..approval..to..meet..people..after..5pm..when..family..members..who..can..assist..the..client..are..ho
me...While..we..can..assist..come..people..over..the..phone;..many..who..are..older..or..disabled..need..m
ore..assistance..than..we..can..provide..over..a..phone..call,..they..need..someone..in..person..who..can..a
ssess..their..needs..and..offer..resources..that..are..tailored..to..them,..this..is..why..we..need..to..have..the
..flexibility..of..making..in..home..appointments.
