BRMP Certification Exam Latest Questions and Answers.

BRMP Certification Exam Latest Questions and Answers. Urgency for Change (Business Drivers) - ANSWER -- Strategic - Financial - Customer - Operational - Employee - Regulatory - Social Key Roles in the Transition Network - ANSWER -1. Stakeholders (impacted in some way) 2. Initiating Change Leader (sponsors the change) 3. Sustaining Change Leader (local institutional power) 4. Change agents (guide the planning and implementation) 5. Advocates (use personal influence for the change) Service - ANSWER -A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. Also co-created. Process - ANSWER -a set of structured activities designed to achieve a specific objective. Are consistent and predictable. Takes one of more defined inputs and turns them into defined outputs. Utility - ANSWER -Fit for Purpose - In the context of an IT Service this is its functionality - A service it fit for purpose if it supports the performance of the business in some way or it removes some constraint on business activity Warranty - ANSWER -Fit for Use - refers to service quality - the quality must match the quality needed by the customer (available, capacity, continuous, secure) Service Value Components - ANSWER -Value = warranty (fit for use) + utility (fit for purpose) Business Outcomes Perceptions Preferences BRM as a Connector - ANSWER -- Facilitate productive connections and mobilize projects and programs - Stimulate, surface, and shape demand, Raise IT Savvy - Influences appropriate supply BRM as Orchestrator - ANSWER -- Capabilities to drive value from Provider services - Coordinate and aggregate demand - Orchestrate key provider roles BRM as Navigator - ANSWER -- Facilitate Business-Provider convergence - Facilitate business strategy and roadmapping - Guide architecture, portfolio and program management BRM Related Standards - ANSWER -ISO/IEC 20000 COBIT 5 - recommends appointment of BRM ITIL Framework - description of BRM process SFIA (Skills Framework for the Information Age) Business-Provider Alignment Model - ANSWER -ENVIRONMENT impacts the STRATEGIC CONTEXT and drives the IT STRATEGY and aligns to the IT PORTFOLIO BRM Competencies - DNA (Develop/Nurture/Advance) - ANSWER -- Strategic Partnering - Business IQ - Portfolio Management - Provider Domain Knowledge - Powerful Communications - Business Transition Management Strategic Partnering (DNA) - ANSWER -Goal of BRM is to establish a Strategic Partnership between the Provider and the Businesses it serves Business IQ (DNA) - ANSWER -One of the reasons the strategic partnership goal has been so elusive is that Provider organizations often fall short in understanding and speaking the language of their Business Partners. Portfolio Management (DNA) - ANSWER -To optimize value realization from a Provider's products, services, assets and capabilities, the discipline of Portfolio Management is crucial to the expression of