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USPS Exam 421 SSA Academy 2024/2025 Exam Questions and Detailed Answers | Get it 100% Correct Answers $12.49
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USPS Exam 421 SSA Academy 2024/2025 Exam Questions and Detailed Answers | Get it 100% Correct Answers
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USPS Exam 421 SSA Academy 2024/2025 Exam Questions and Detailed Answers | Get it 100% Correct Answers Postal service employees operate under a mandate to protect and preserve the mail paced in its: -

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  • March 22, 2025
  • 30
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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USPS Exam 421 SSA Academy
2024/2025 Exam Questions and Detailed
Answers | Get it 100% Correct Answers



Postal service employees operate under a mandate to protect and preserve

the mail paced in its: - 🧠 ANSWER ✔✔Custody


What are 4 violations of security and sanctity of the mail - 🧠 ANSWER

✔✔Theft, Open, Damage or Delay


The first opportunity for a SSA to start the customer experience on a

positive is: - 🧠 ANSWER ✔✔Deliver 1st Impression


Type of communication that can enhance or contradict messages: - 🧠

ANSWER ✔✔Non-Verbal Communication


The approach a SSA can use to engage our customer and ensure needs

are met is: - 🧠 ANSWER ✔✔A+GIST


Why is maintaining sanctity of the mail one of the core responsibilities of

the postal service? - 🧠 ANSWER ✔✔To instill customer confidence




COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED

,Successful sales transactions occur when the SSA: - 🧠 ANSWER

✔✔Makes an informed mutual decision with customer on products and

services

What is the most positive way to impact customer perception of the post

office? - 🧠 ANSWER ✔✔Provide world class service


The US Postal Service is the only delivery that reaches: - 🧠 ANSWER

✔✔Every address in the nation 6 days a week


An organized workstation creates a more __________________ workpace

- 🧠 ANSWER ✔✔Effiecient


How a SSA conducts themselves on the job effects the? - 🧠 ANSWER

✔✔Postal Brand


An active listening technique used to create a successful transaction is

called - 🧠 ANSWER ✔✔Clarifying


One of the first things a customer notices about a SSA is - 🧠 ANSWER

✔✔Personal Appearance


The primary law enforcement for USPS is the - 🧠 ANSWER ✔✔United

States Postal Inspection Service (USPIS)


COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED

, Preferred service that usually offer the customer the best value is - 🧠

ANSWER ✔✔Priority Mail Express and Priority Mail


Customer wants to mail fewer then 5000 flat sized to everyone in a specific

area. What would you offer? - 🧠 ANSWER ✔✔Every Door Direct Mail

(EDDM)

First class mail consists of greeting cards, statements bills and what? - 🧠

ANSWER ✔✔Business Documents


Any mailable item weighing _______ or less can be sent first class mail - 🧠

ANSWER ✔✔13 oz


A Priority Mail Express customer is entitled to a refund if: - 🧠 ANSWER

✔✔Delivered Late


Regardless of weight up to 70lbs the price that applies to Retail Ground

parcels over 108" but no more than 130" is: - 🧠 ANSWER ✔✔Oversized

Pricing


The max length and girth for Priority Mail is - 🧠 ANSWER ✔✔108"


What type of mail consists of items sent within the United States - 🧠

ANSWER ✔✔Domestic



COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED

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