PGA Level 3 Study Guide - 3.0 FINAL EXAM
QUESTIONS AND CORRECT DETAILED
ANSWERS - VERIFIED ANSWERS ALREADY
GRADED A+ NEW GUARANTEED
Does cognitively rehearsing procedural skills at a faster rate before physically
performing them interfere with the benefits of mental practice? - CORRECT ANSWER
False, Practicing at a faster rate helps remember the steps they need to perform.
What is one misconception regarding who is best qualified to teach people with a
disability or injury to play golf? - CORRECT ANSWER That teaching/coaching must
come from a person from outside golf. PGA pros can teach players on any skill level,
any age/body type, and regardless of ability.
The player assistant has been arriving late each day. The PGA general manager also
notices the pace of play has increased, and the players have been complaining about
his lack of course visibility. What principle of motivating work should the general
manager apply in this situation? - CORRECT ANSWER Significant work
The food and beverage manager is frustrated when attempting to hire new staff. The
PGA general manager insists on having the final hiring decision. What principle of
motivating work should the general manager used to be more effective? - CORRECT
ANSWER Autonomy
How does autonomy increase performer motivation? - CORRECT ANSWER Freedom
to determine how to best complete the task
What is the purpose of delegating? - CORRECT ANSWER To empower performers
What result is most likely when a manager explains exactly how to do a task that the
employee has successfully carried out in the past? - CORRECT ANSWER Demotivate,
frustrate, poor performance
A managers approach In delegating an assignment will vary depending upon which two
considerations? - CORRECT ANSWER Capabilities and willingness
What strategy should be used with a staff member who is enthusiastic but has little
experience? - CORRECT ANSWER Directing
, What guidelines apply when a manager chooses to use the supporting strategy to
assign a job to an employee? - CORRECT ANSWER Capable and motivated
The convincing strategy is best used with what type of performer? - CORRECT
ANSWER Not willing and inexperienced
What delegation strategy would be most appropriate to utilize with a staff member who
is experienced but resistant to completing a task? - CORRECT ANSWER Involving
The new head professional has delegated to a veteran assistant the task of instituting
A player development program. The assistant insists that the program had been
previously tried by the former head professional and failed. What delegation strategy
should the new head professional used to ensure the facility can implement a
successful player development program? - CORRECT ANSWER Involving
What delegation strategy is being implemented with the manager makes the task
easier to complete for a hesitant performer? - CORRECT ANSWER Convincing
What type of performer benefits from the use of the convincing strategy? - CORRECT
ANSWER Inexperienced and unwilling
What must be established to check progress when using the directing strategy? -
CORRECT ANSWER Follow up process
What guideline applies when a manager chooses to use the convincing strategy
Because an employee is resistant to a job being assigned? - CORRECT ANSWER
Uncover the reason, develop a strategy
What strategy is being used when a head professional only offer solutions when
requested by his assistant? - CORRECT ANSWER Supporting
The supporting Strategy is best used with what type of performer? - CORRECT
ANSWER Experienced and willing
What is the first action step used during reinforced problem-solving? - CORRECT
ANSWER Discussion with performer about problem not being resolved
The head golf professional has already held a joint problem-solving meeting and the
staff member continues to arrive late for work. Why is there a need for reinforced
problem-solving? - CORRECT ANSWER Give performer every chance to succeed
What is a likely result of requiring immediate response during final decision making? -
CORRECT ANSWER Resignation or reluctant Acquiescence
QUESTIONS AND CORRECT DETAILED
ANSWERS - VERIFIED ANSWERS ALREADY
GRADED A+ NEW GUARANTEED
Does cognitively rehearsing procedural skills at a faster rate before physically
performing them interfere with the benefits of mental practice? - CORRECT ANSWER
False, Practicing at a faster rate helps remember the steps they need to perform.
What is one misconception regarding who is best qualified to teach people with a
disability or injury to play golf? - CORRECT ANSWER That teaching/coaching must
come from a person from outside golf. PGA pros can teach players on any skill level,
any age/body type, and regardless of ability.
The player assistant has been arriving late each day. The PGA general manager also
notices the pace of play has increased, and the players have been complaining about
his lack of course visibility. What principle of motivating work should the general
manager apply in this situation? - CORRECT ANSWER Significant work
The food and beverage manager is frustrated when attempting to hire new staff. The
PGA general manager insists on having the final hiring decision. What principle of
motivating work should the general manager used to be more effective? - CORRECT
ANSWER Autonomy
How does autonomy increase performer motivation? - CORRECT ANSWER Freedom
to determine how to best complete the task
What is the purpose of delegating? - CORRECT ANSWER To empower performers
What result is most likely when a manager explains exactly how to do a task that the
employee has successfully carried out in the past? - CORRECT ANSWER Demotivate,
frustrate, poor performance
A managers approach In delegating an assignment will vary depending upon which two
considerations? - CORRECT ANSWER Capabilities and willingness
What strategy should be used with a staff member who is enthusiastic but has little
experience? - CORRECT ANSWER Directing
, What guidelines apply when a manager chooses to use the supporting strategy to
assign a job to an employee? - CORRECT ANSWER Capable and motivated
The convincing strategy is best used with what type of performer? - CORRECT
ANSWER Not willing and inexperienced
What delegation strategy would be most appropriate to utilize with a staff member who
is experienced but resistant to completing a task? - CORRECT ANSWER Involving
The new head professional has delegated to a veteran assistant the task of instituting
A player development program. The assistant insists that the program had been
previously tried by the former head professional and failed. What delegation strategy
should the new head professional used to ensure the facility can implement a
successful player development program? - CORRECT ANSWER Involving
What delegation strategy is being implemented with the manager makes the task
easier to complete for a hesitant performer? - CORRECT ANSWER Convincing
What type of performer benefits from the use of the convincing strategy? - CORRECT
ANSWER Inexperienced and unwilling
What must be established to check progress when using the directing strategy? -
CORRECT ANSWER Follow up process
What guideline applies when a manager chooses to use the convincing strategy
Because an employee is resistant to a job being assigned? - CORRECT ANSWER
Uncover the reason, develop a strategy
What strategy is being used when a head professional only offer solutions when
requested by his assistant? - CORRECT ANSWER Supporting
The supporting Strategy is best used with what type of performer? - CORRECT
ANSWER Experienced and willing
What is the first action step used during reinforced problem-solving? - CORRECT
ANSWER Discussion with performer about problem not being resolved
The head golf professional has already held a joint problem-solving meeting and the
staff member continues to arrive late for work. Why is there a need for reinforced
problem-solving? - CORRECT ANSWER Give performer every chance to succeed
What is a likely result of requiring immediate response during final decision making? -
CORRECT ANSWER Resignation or reluctant Acquiescence
