COMMUNICATIONS EXAM 2 TEST
BANK SET (CLINICAL SKILLS)
QUESTIONS WITH CORRECT
ANSWERS
C - Answer-A client yells, "Take this mess away from here. How could anyone eat
this food? What kind of place are you running here?" The nurse uses skills of
assertiveness to promote change that is focused on
a.
feelings.
b.
attitudes.
c.
behaviors.
d.
motivations.
A - Answer-The nurse is teaching an unlicensed assistive personnel (UAP) on
potential approaches for dealing with difficult clients. The nurse recognizes that
additional teaching is required when the UAP states
a.
"I will be assertive by conveying my irritation toward the client's behavior."
b.
"I will collaborate with staff so we all use the same uniform approach when
responding to the client's demands."
c.
"I will promote trust in the client by providing immediate feedback."
d.
"I will explain to the client the limits of my role as an UAP."
C - Answer-The nurse's first response in dealing with a conflict situation that involves
a client is to
a.
understand the context of the situation.
b.
impose more controls on the client.
c.
gain a clear understanding of one's own personal response.
d.
encourage the client to discount statements made by the nurse.
A, B, D - Answer-Which of the following are strategies the nurse should use when
dealing with an angry client? (Select all that apply.)
a.
Defuse hostility
b.
,Avoid responding to a client's anger by getting angry
c.
Speak quickly and use a higher tone of voice
d.
Use empathy when communicating with the client
e.
Remain with the client
C - Answer-A nurse, who has been practicing for 4 years, demonstrates
competence, speed, and flexibility when performing clinical skills. According to
Benner, the nurse is practicing at which developmental stage?
a.
Advanced beginner
b.
Competency
c.
Proficiency
d.
Expert
D - Answer-The nurse is caring for an older client with a fractured hip. The client
asks the nurse about the nature of her condition. The nurse's response should be,
a.
"You have a fractured femur," stated in a loud voice.
b.
"You will have to speak to your physician about your diagnosis."
c.
"Do you wish to call your son to discuss it with him because he talked with the MD?"
d.
"When you fell at home, you broke your hip."
B - Answer-Essential components of interprofessional professionalism are clear
communication, caring, professional ethics, and
a.
aesthetics.
b.
altruism.
c.
justice.
d.
truth.
A - Answer-An older adult client is admitted to the hospital with terminal cancer. The
client expresses acceptance of impending death and states, "I am very satisfied with
the life I had." The nurse recognizes the client is in Erikson's stage of psychosocial
development known as which of the following?
a.
Integrity vs. Despair
b.
Autonomy vs. Shame and Doubt
, c.
Intimacy vs. Isolation
d.
Identity vs. Identity Diffusion
B - Answer-The nurse is caring for an adolescent client who has had an amputation
of his right leg. The client states, "I'm really worried my girlfriend might not want to be
with me anymore. I don't look the same." Which of the following concepts is
represented in this situation?
a.
Role performance
b.
Body image
c.
Self-esteem
d.
Personal identity
D - Answer-Which of the following statements about perception is true?
a.
Perception is a function of the senses.
b.
Perception is an interpersonal process.
c.
Positive images are retained longer than negative ones.
d.
Personal identity is constructed through cognitive processes of perception.
B - Answer-When giving a class presentation on self-concept, a student nurse
notices that a classmate has fallen asleep. The student nurse immediately decides
that the presentation must be boring and that she will fail this assignment and
subsequently obtain a poor grade in the course. This is an example of
a.
selective attention.
b.
negative self-talk.
c.
self-fulfilling prophecy.
d.
negative feedback.
C - Answer-Which of the following statements is true about self-esteem?
a.
It is an objective emotional process.
b.
Achievements lead to high self-esteem.
c.
It is the emotional value a person places on his or her self-concept.
d.
It is a concept that becomes fixed.
BANK SET (CLINICAL SKILLS)
QUESTIONS WITH CORRECT
ANSWERS
C - Answer-A client yells, "Take this mess away from here. How could anyone eat
this food? What kind of place are you running here?" The nurse uses skills of
assertiveness to promote change that is focused on
a.
feelings.
b.
attitudes.
c.
behaviors.
d.
motivations.
A - Answer-The nurse is teaching an unlicensed assistive personnel (UAP) on
potential approaches for dealing with difficult clients. The nurse recognizes that
additional teaching is required when the UAP states
a.
"I will be assertive by conveying my irritation toward the client's behavior."
b.
"I will collaborate with staff so we all use the same uniform approach when
responding to the client's demands."
c.
"I will promote trust in the client by providing immediate feedback."
d.
"I will explain to the client the limits of my role as an UAP."
C - Answer-The nurse's first response in dealing with a conflict situation that involves
a client is to
a.
understand the context of the situation.
b.
impose more controls on the client.
c.
gain a clear understanding of one's own personal response.
d.
encourage the client to discount statements made by the nurse.
A, B, D - Answer-Which of the following are strategies the nurse should use when
dealing with an angry client? (Select all that apply.)
a.
Defuse hostility
b.
,Avoid responding to a client's anger by getting angry
c.
Speak quickly and use a higher tone of voice
d.
Use empathy when communicating with the client
e.
Remain with the client
C - Answer-A nurse, who has been practicing for 4 years, demonstrates
competence, speed, and flexibility when performing clinical skills. According to
Benner, the nurse is practicing at which developmental stage?
a.
Advanced beginner
b.
Competency
c.
Proficiency
d.
Expert
D - Answer-The nurse is caring for an older client with a fractured hip. The client
asks the nurse about the nature of her condition. The nurse's response should be,
a.
"You have a fractured femur," stated in a loud voice.
b.
"You will have to speak to your physician about your diagnosis."
c.
"Do you wish to call your son to discuss it with him because he talked with the MD?"
d.
"When you fell at home, you broke your hip."
B - Answer-Essential components of interprofessional professionalism are clear
communication, caring, professional ethics, and
a.
aesthetics.
b.
altruism.
c.
justice.
d.
truth.
A - Answer-An older adult client is admitted to the hospital with terminal cancer. The
client expresses acceptance of impending death and states, "I am very satisfied with
the life I had." The nurse recognizes the client is in Erikson's stage of psychosocial
development known as which of the following?
a.
Integrity vs. Despair
b.
Autonomy vs. Shame and Doubt
, c.
Intimacy vs. Isolation
d.
Identity vs. Identity Diffusion
B - Answer-The nurse is caring for an adolescent client who has had an amputation
of his right leg. The client states, "I'm really worried my girlfriend might not want to be
with me anymore. I don't look the same." Which of the following concepts is
represented in this situation?
a.
Role performance
b.
Body image
c.
Self-esteem
d.
Personal identity
D - Answer-Which of the following statements about perception is true?
a.
Perception is a function of the senses.
b.
Perception is an interpersonal process.
c.
Positive images are retained longer than negative ones.
d.
Personal identity is constructed through cognitive processes of perception.
B - Answer-When giving a class presentation on self-concept, a student nurse
notices that a classmate has fallen asleep. The student nurse immediately decides
that the presentation must be boring and that she will fail this assignment and
subsequently obtain a poor grade in the course. This is an example of
a.
selective attention.
b.
negative self-talk.
c.
self-fulfilling prophecy.
d.
negative feedback.
C - Answer-Which of the following statements is true about self-esteem?
a.
It is an objective emotional process.
b.
Achievements lead to high self-esteem.
c.
It is the emotional value a person places on his or her self-concept.
d.
It is a concept that becomes fixed.
