SCM 413 MIDTERM QUESTIONS AND
CORRECT ANSWERS
Customer accomodation ANSW✅✅Dealing with varied aspects of serving customers; timing and
geographical placement are big
Manufacturing ANSW✅✅The what, when, and where products will be made
Procurement ANSW✅✅Purchasing or acquisitions; buying
Materials: Inbound inventory, adds value to the process
Information flow ANSW✅✅reconcile and streamline info connectivity to improve supply chain
performance
Responsiveness ANSW✅✅ability to satisfy customer requirements in a timely manner
serves to reduce inventory
Shifts operational emphasis from forecasting future to a rapid customer accomodation
Variance Reduction ANSW✅✅The elimination of operational disruptions, is one basic objective of
integrated logistics management.
Safety stock and buffer operations are common safeguard options
Inventory reduction ANSW✅✅control asset commitment and turn velocity
asset commitment- financial value of deployed inventory
turn velocity- rate at which inventory is replenished over time
shipment consolidation ANSW✅✅Reduce transportation costs through larger (and therefore
fewer) shipments.
,Quality ANSW✅✅TQM
Life cycle support ANSW✅✅integrating the activities of reverse logistics, recycling, after-market
service, product recall, and product disposal across global supply chain functions.
echelon logistical operating arrangement ANSW✅✅flow of products typically proceeds through
an established arrangement as it moves from origin to final destination
utilize warehouses to create inventory assortments and achieve consolidation economies associated
with large volume transportation shipments
use either break bulk or consolidation warehouses
Direct logistical operating arrangement ANSW✅✅expedited services of premium transport
combined with IT to rapidly process customer orders and achieve delivery performance
reduces time delays and overcomes geographical separation
commonly used for inbound components and materials to manufacturing plants
Combines logistical operating arrangement ANSW✅✅combo of inherent benefits of echeloned
and direct logistics
slower the turnover, more erratic demand
Flexible Operations ANSW✅✅preplanned contingency strategies to prevent logistical failures
Master facilities ANSW✅✅designate larger facilities for backup support of smaller, restricted
facilities
Supply chain synchronization ANSW✅✅the operational integration of multiple firms across a
supply chain
seeks to coordinate the flow of materials between supply chain partners to reduce duplication and
redundancy
Inventory dwell time ANSW✅✅The ratio of time inventory sits idle in comparison to the amount
of time it is being productively moved to a desired location in a supply chain.
, Performance cycle ANSW✅✅elements of work necessary to complete the logistics related to
customers accommodation, manufacturing or procurement
Marketing concept ANSW✅✅A business philosophy that makes customer satisfaction - now and
in the future - the central focus of the entire organization
Built on four main concepts:
-different customers have different needs
-products/services only become meaningful when available and positioned from the customers
perspective
-needs/requirements are more than just products/services
-sales volume is secondary to profit
4 economic utilities that add value to customers ANSW✅✅form- generated during manufacturing
possession- enable ownership exchange
time
place
Transactional marketing ANSW✅✅oriented towards short term interactions with their customers
emphasizes customer accommodation, but more focused on creating successful transaction
between the supplier and customer
Micromarketing ANSW✅✅tailoring products and marketing programs to the needs and wants of
specific individuals and local customer segments; it includes local marketing and individual
marketing
Spatial convenience ANSW✅✅the amount of shopping time and effort will be required on the
part of the customer
higher levels are achieved by providing customers with more access to products
Waiting time ANSW✅✅amount of time a customer must wait between ordering and receiving the
products
CORRECT ANSWERS
Customer accomodation ANSW✅✅Dealing with varied aspects of serving customers; timing and
geographical placement are big
Manufacturing ANSW✅✅The what, when, and where products will be made
Procurement ANSW✅✅Purchasing or acquisitions; buying
Materials: Inbound inventory, adds value to the process
Information flow ANSW✅✅reconcile and streamline info connectivity to improve supply chain
performance
Responsiveness ANSW✅✅ability to satisfy customer requirements in a timely manner
serves to reduce inventory
Shifts operational emphasis from forecasting future to a rapid customer accomodation
Variance Reduction ANSW✅✅The elimination of operational disruptions, is one basic objective of
integrated logistics management.
Safety stock and buffer operations are common safeguard options
Inventory reduction ANSW✅✅control asset commitment and turn velocity
asset commitment- financial value of deployed inventory
turn velocity- rate at which inventory is replenished over time
shipment consolidation ANSW✅✅Reduce transportation costs through larger (and therefore
fewer) shipments.
,Quality ANSW✅✅TQM
Life cycle support ANSW✅✅integrating the activities of reverse logistics, recycling, after-market
service, product recall, and product disposal across global supply chain functions.
echelon logistical operating arrangement ANSW✅✅flow of products typically proceeds through
an established arrangement as it moves from origin to final destination
utilize warehouses to create inventory assortments and achieve consolidation economies associated
with large volume transportation shipments
use either break bulk or consolidation warehouses
Direct logistical operating arrangement ANSW✅✅expedited services of premium transport
combined with IT to rapidly process customer orders and achieve delivery performance
reduces time delays and overcomes geographical separation
commonly used for inbound components and materials to manufacturing plants
Combines logistical operating arrangement ANSW✅✅combo of inherent benefits of echeloned
and direct logistics
slower the turnover, more erratic demand
Flexible Operations ANSW✅✅preplanned contingency strategies to prevent logistical failures
Master facilities ANSW✅✅designate larger facilities for backup support of smaller, restricted
facilities
Supply chain synchronization ANSW✅✅the operational integration of multiple firms across a
supply chain
seeks to coordinate the flow of materials between supply chain partners to reduce duplication and
redundancy
Inventory dwell time ANSW✅✅The ratio of time inventory sits idle in comparison to the amount
of time it is being productively moved to a desired location in a supply chain.
, Performance cycle ANSW✅✅elements of work necessary to complete the logistics related to
customers accommodation, manufacturing or procurement
Marketing concept ANSW✅✅A business philosophy that makes customer satisfaction - now and
in the future - the central focus of the entire organization
Built on four main concepts:
-different customers have different needs
-products/services only become meaningful when available and positioned from the customers
perspective
-needs/requirements are more than just products/services
-sales volume is secondary to profit
4 economic utilities that add value to customers ANSW✅✅form- generated during manufacturing
possession- enable ownership exchange
time
place
Transactional marketing ANSW✅✅oriented towards short term interactions with their customers
emphasizes customer accommodation, but more focused on creating successful transaction
between the supplier and customer
Micromarketing ANSW✅✅tailoring products and marketing programs to the needs and wants of
specific individuals and local customer segments; it includes local marketing and individual
marketing
Spatial convenience ANSW✅✅the amount of shopping time and effort will be required on the
part of the customer
higher levels are achieved by providing customers with more access to products
Waiting time ANSW✅✅amount of time a customer must wait between ordering and receiving the
products
