SCM 413 MIDTERM (QUIZZES +
HOMEWORK) QUESTIONS AND
CORRECT ANSWERS
Performance cycle uncertainty has the following trait: ______. ANSW✅✅the larger the variance
to desired goal, the bigger the impact
On-time delivery is an aspect of a firm's performance in ______. ANSW✅✅Operational
performance
In Terry Esper's TedX video from Ohios State University, he concluded by saying that logistics can
give someone ________. ANSW✅✅Dignity
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______. ANSW✅✅results in higher logistics and distribution cost
Which are the basic element of logistics service? ANSW✅✅- service reliability
- product availability
- operational performance
When a transaction proceeds through every step of the order management process without fault,
exception handling, or intervention, this is known as ______. ANSW✅✅a perfect order
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______. ANSW✅✅results in higher logistics and distribution cost
Value added services is one important way that firms have responded to the challenges of:
ANSW✅✅customer success
Performance cycles contain which of the following? ANSW✅✅Inputs and outputs.
, Warehousing, Materials Handling, and Packaging are unique in the sense that they ______.
ANSW✅✅are an integral part of the other logistics areas
The logistics value proposition is ______. ANSW✅✅the unique commitment of a firm to an
individual or customer group
Logistics systems should be designed to achieve customer service goals while maintaining lowest
possible financial investment in ______. ANSW✅✅Inventory
The gap reflecting management's lack of knowledge or understanding of the customer is related to a
gap in: ANSW✅✅knowledge
A focus on customer requirements is associated with: ANSW✅✅customer success
Providing value-added services is a critical aspect of ______. ANSW✅✅customer success
An omnichannel supply chain is one that ______. ANSW✅✅refers to the firm's ability to serve
consumers direct and through many other channel partners
Which of the following statements most clearly expresses a company's commitment to "customer
success"? ANSW✅✅"We attempt to meet the requirements of our customers."
Warehouse facilities used for inbound materials are known as: ANSW✅✅supply facing
warehouses
The practice when inventory from multiple locations is received and combined for shipments to
customers is called: ANSW✅✅consolidation
Positioning inventory in a local market warehouse in anticipation of responding to customer need
during the critical sales period is called: ANSW✅✅spot-stocking
Service reliability involves the combined attributes of logistics and concerns a firm's ability to
perform all order-related activities as well as provide customers with critical information regarding
logistical operations and status. (True or False) ANSW✅✅True
HOMEWORK) QUESTIONS AND
CORRECT ANSWERS
Performance cycle uncertainty has the following trait: ______. ANSW✅✅the larger the variance
to desired goal, the bigger the impact
On-time delivery is an aspect of a firm's performance in ______. ANSW✅✅Operational
performance
In Terry Esper's TedX video from Ohios State University, he concluded by saying that logistics can
give someone ________. ANSW✅✅Dignity
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______. ANSW✅✅results in higher logistics and distribution cost
Which are the basic element of logistics service? ANSW✅✅- service reliability
- product availability
- operational performance
When a transaction proceeds through every step of the order management process without fault,
exception handling, or intervention, this is known as ______. ANSW✅✅a perfect order
In general, offering consumers higher levels of service output in terms of greater spatial convenience
or product variety ______. ANSW✅✅results in higher logistics and distribution cost
Value added services is one important way that firms have responded to the challenges of:
ANSW✅✅customer success
Performance cycles contain which of the following? ANSW✅✅Inputs and outputs.
, Warehousing, Materials Handling, and Packaging are unique in the sense that they ______.
ANSW✅✅are an integral part of the other logistics areas
The logistics value proposition is ______. ANSW✅✅the unique commitment of a firm to an
individual or customer group
Logistics systems should be designed to achieve customer service goals while maintaining lowest
possible financial investment in ______. ANSW✅✅Inventory
The gap reflecting management's lack of knowledge or understanding of the customer is related to a
gap in: ANSW✅✅knowledge
A focus on customer requirements is associated with: ANSW✅✅customer success
Providing value-added services is a critical aspect of ______. ANSW✅✅customer success
An omnichannel supply chain is one that ______. ANSW✅✅refers to the firm's ability to serve
consumers direct and through many other channel partners
Which of the following statements most clearly expresses a company's commitment to "customer
success"? ANSW✅✅"We attempt to meet the requirements of our customers."
Warehouse facilities used for inbound materials are known as: ANSW✅✅supply facing
warehouses
The practice when inventory from multiple locations is received and combined for shipments to
customers is called: ANSW✅✅consolidation
Positioning inventory in a local market warehouse in anticipation of responding to customer need
during the critical sales period is called: ANSW✅✅spot-stocking
Service reliability involves the combined attributes of logistics and concerns a firm's ability to
perform all order-related activities as well as provide customers with critical information regarding
logistical operations and status. (True or False) ANSW✅✅True
