COB 300A EXAM 3 STUDY GUIDE
QUESTIONS WITH CORRECT ANSWERS
Job Design - Answer-the number, kind, and variety of tasks that individual workers
perform in doing their jobs
Types of Job Design - Answer-- job rotation
- job enlargement
- job enrichment
Job Rotation - Answer-One Specialized Job to Another
Job Enlargement - Answer-Increases Number of Tasks
Job Enrichment - Answer-Increases Tasks and Authority
Core Job Characteristics - Answer-1. skill variety
2. task identity
3. task significance
4. autonomy
5. feedback
Skill Variety - Answer-number of activities performed
Task Identity - Answer-from beginning to end of identifiable piece of work
Task Significance - Answer-substantial impact on others?
Autonomy - Answer-leave me alone!
Feedback - Answer-Good on ya mate!
intraorganizational process - Answer-Activities within an organization that transform
inputs into outputs valued by customers
Mechanistic - Answer-- Characterized by specialized jobs and responsibilities
- Follows centralized authority and vertical communication
Organic - Answer-- Characterized by broadly defined jobs and responsibilities
- Decentralized authority and horizontal communication based on task knowledge
Ch 16 - Answer-Management Control
, Nick Leeson - Answer-drove barings bank into bankcruptcy, sentenced to 6 and a half
years but only served 4 years
How many Areas of Control? - Answer-6 or Six
Six Areas of Control - Answer-1. Physical (building, equipment)
2. HR (hire, productivity, culture, satisfaction)
3. Informational (forecasts, production, schedules)
4. Financial (funding, expenses, budget)
5. Structural (hierarchy, reporting lines)
6. Cultural (norms, values, law abidance, collaboration)
The Control Process - Answer-- establish clear standards
- compare results against standards
- if needed take corrective action
- Is Dynamic (continuous over time)
Three Basic Methods of Control Process - Answer-- Feedforward Control
- Concurrent Control
- Feedback control
Types of Organization Control - Answer-Preliminary, Concurrent, Rework (Feedback),
Damage Control
Preliminary Control - Answer-"Feed-Forward" control
anticipate and prevent deviation from standards
THINK P (Proactive=Preliminary)
Preliminary Control Example - Answer-preventive maintenance on equipment
Concurrent Control - Answer-"in-process" or "screening"
applied during transformation process
ID problems and addressed as they occur
Concurrent Control Example - Answer-Sampling output from a production line
Feedback Control (or Rework Control) - Answer-fixing a defective output after produced
used as back up to prelim and concurrent fail
Feedback Control Example - Answer-Touch up cars paint scratched during production
or shipping
Damage Control - Answer-Actions to minimize negative impacts on stakeholders due to
faulty outputs
Damage Control Example - Answer-Recalls, Compensation
QUESTIONS WITH CORRECT ANSWERS
Job Design - Answer-the number, kind, and variety of tasks that individual workers
perform in doing their jobs
Types of Job Design - Answer-- job rotation
- job enlargement
- job enrichment
Job Rotation - Answer-One Specialized Job to Another
Job Enlargement - Answer-Increases Number of Tasks
Job Enrichment - Answer-Increases Tasks and Authority
Core Job Characteristics - Answer-1. skill variety
2. task identity
3. task significance
4. autonomy
5. feedback
Skill Variety - Answer-number of activities performed
Task Identity - Answer-from beginning to end of identifiable piece of work
Task Significance - Answer-substantial impact on others?
Autonomy - Answer-leave me alone!
Feedback - Answer-Good on ya mate!
intraorganizational process - Answer-Activities within an organization that transform
inputs into outputs valued by customers
Mechanistic - Answer-- Characterized by specialized jobs and responsibilities
- Follows centralized authority and vertical communication
Organic - Answer-- Characterized by broadly defined jobs and responsibilities
- Decentralized authority and horizontal communication based on task knowledge
Ch 16 - Answer-Management Control
, Nick Leeson - Answer-drove barings bank into bankcruptcy, sentenced to 6 and a half
years but only served 4 years
How many Areas of Control? - Answer-6 or Six
Six Areas of Control - Answer-1. Physical (building, equipment)
2. HR (hire, productivity, culture, satisfaction)
3. Informational (forecasts, production, schedules)
4. Financial (funding, expenses, budget)
5. Structural (hierarchy, reporting lines)
6. Cultural (norms, values, law abidance, collaboration)
The Control Process - Answer-- establish clear standards
- compare results against standards
- if needed take corrective action
- Is Dynamic (continuous over time)
Three Basic Methods of Control Process - Answer-- Feedforward Control
- Concurrent Control
- Feedback control
Types of Organization Control - Answer-Preliminary, Concurrent, Rework (Feedback),
Damage Control
Preliminary Control - Answer-"Feed-Forward" control
anticipate and prevent deviation from standards
THINK P (Proactive=Preliminary)
Preliminary Control Example - Answer-preventive maintenance on equipment
Concurrent Control - Answer-"in-process" or "screening"
applied during transformation process
ID problems and addressed as they occur
Concurrent Control Example - Answer-Sampling output from a production line
Feedback Control (or Rework Control) - Answer-fixing a defective output after produced
used as back up to prelim and concurrent fail
Feedback Control Example - Answer-Touch up cars paint scratched during production
or shipping
Damage Control - Answer-Actions to minimize negative impacts on stakeholders due to
faulty outputs
Damage Control Example - Answer-Recalls, Compensation
